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Undisclosed Subscription Membership Charges

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Undisclosed Subscription Membership Charges Reports & Reviews (1)

- Saint Louis, MO, USA
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My 14 year old daughter had recurring charges to her checking account of $24.96 every 2 weeks for 2 months. I called the bank and they gave me the website and phone number associated with the charges. When I went to the websites, there was no "log in" or "profile" tab. Just shopping for techy items and clothes. I called the number and it said press "9" now to speak with a customer service representative, I pushed 9 and it said invalid input, then someone came on the line and gave me the name "Keith". After he demanded the first 6 numbers and last 4 of her debit card, email, and address, he told me she ordered "pheromonie perfume" for $9.99 on June 23, 2023 (that she never received) and the recurring charge every 2 weeks of $24.96 was for a "VIP membership" that expedites shipping and member perks. In the search bar on both websites I searched for "perfume" and "pheromonie perfume" and no results were found. I asked about the website and how anyone would sign up for a membership like this, especially when there is no "log in" or "account" tabs. I suggested this may be fraudulent and he said "I can assure you this is a legitimate company". So I asked to speak to his supervisor after he was willing to refund 25% of the last 3 charges, which I said was unacceptable. He put me on a very brief hold and came back in less than 1 minute and said no supervisor is available. After much back and forth about how companies always have a supervisor, I told him I would hold and wait my turn to speak to one. He again said no one was available but he would have someone call me. I was not agreeable to this and he said he has other customers to help and hung up on me. I called back and spoke to Estella who also told me no supervisor was available after a long discussion about how I had gotten hung up on and was not hanging up until I got a 100% full refund of $199.68 or I spoke to a supervisor. She came back again after a suspiciously brief hold to say she had been authorized to refund the last 5 charges only at 100%. At that point, I told her of my concerns regarding potential fraud, no supervisor available, website not having the product my daughter supposedly purchased, the questionable "invalid input" on the phone recording, and that I would just report this as fraud to my bank and the BBB. I told her to have a nice day and I hung up. I then called my bank to report fraudulent activity on the account and the rep said "there are 8 refunds pending to that account in the amount of $199.68". I explained the situation to her and believe the threat of fraud reporting scared them into giving back the money. Just be careful if purchasing from these websites.

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