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United Airlines Imposter

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United Airlines Imposter Reports & Reviews (4)

- Rochester, NY, USA • Oct 15, 2024
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Google searched to find phone number for United Airlines customer service. Called that number (888-217-7049), since I wanted to delay my existing departure flight by one day. Agent answered phone saying "Reservations", said his name was Neil, then took my confirmation number and recited back my existing flight information. I told him I wanted to depart one day later (Sunday instead of Saturday), but use the same Thursday return flight. I told him what Sunday flight I wanted. After booking that flight for me, he requested my credit card number, and put through a $399.99 charge that was billed to my credit card. I requested an electronic confirmation of the change, but was not too suspicious otherwise.

What Neil emailed was information on a Monday United Airlines flight. I got suspicious and called a known travel agent who contacted United Airlines, and worked 30mins. to straighten out the mess. After they had booked the flights I wanted, for a change fee of only $85, they explained that Neil did not represent United Airlines. His booking of the Monday flight (neither the day nor the flight that I had requested and been promised) did show up in the United Airlines system, but my Thursday return flight had been cancelled. They said I would have to personally contact Neil again to request a refund of the $399.99 charge.

I called Neil's bogus 888-217-7049 number. The person who answered said he didn't know any Neil, but after I reported the mess that Neil had made, passed me off to a manager. I told the manager what had happened, asked him to refund the $399.99 charge, and said I was going to file a complaint with the Better Business Bureau. He said that my initial 888-217-7049 phone call was probably routed to a group other than his own. He claimed innocence, told me to report them to whomever I wanted, and then immediately hung up the phone.

I got the correct United Airlines phone number from their website, and called them so their fraud department could investigate the bogus number that was supposedly representing them. The United Airlines agent put me on hold while he called the 888-217-7049 phone number himself. After again connecting with me, he said the lady who answered his call eventually said she worked for a third party travel agency with a name containing the words "sky" and "high". This United Airlines agent also said he would also report the 888-217-7049 phone number to the airline's fraud department.

I contacted the credit card people and disputed the $399.99 charge. I will see what transpires in the next 90 days, while that dispute works its way through the process.

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- San Mateo, CA, USA • Mar 04, 2024
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Google search led me to fake United customer service website which, in my rush to cancel tickets, I did not notice. The rep charged $245 to cancel the tickets. I later learned United would cancel these same tickets for free.

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- Barrington, IL, USA
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I needed to change my name on my United Plane ticket for an international trip within 24 hours of departure date. I went on the United app and clicked on the number for customer service. It routed me to an agent who took my information, name, email and the agent said he made the change, sent me an email confirmation and i authorized a $350 charge. Then, i went to the airport the next day and United said nothing was changed and they have no record of a $350 charge. When i showed the email receipt to the ticket agent he said that wasn't from United. I told him i called the number from the United app. He had no response.

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- Springfield, IL, USA
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Sponsored website on google impersonating United Airlines customer support.

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