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Uphold Europe Limited

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Uphold Europe Limited Reports & Reviews (1)

- Austin, TX, USA
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Uphold has a 65 day hold on all purchases made via ACH transactions. This hold is clearly stated on their website. They also state that any debit or credit card transactions are not part of the 65 day hold. I believe that the 65 day hold (which is ridiculously too long) is in place so the assets purchased by individuals can sit in a reserve pool (wallet address) and then is leveraged for staking or used as collateral for the Uphold business. This is my speculation.

Here are the issues that I've experienced:

- Made crypto purchases using wire transfer, ACH and debit card transactions

- Assets purchased and held for 65 days (completing the mandatory hold period) are placed on another 65 day hold if similar assets are purchased

- Made smaller crypto purchases using my debit card. These smaller purchases should not be considered as ACH transactions as a debit card was used. Uphold support has stated that the transaction shows as ACH and is holding the coins for 65 days. I believe uphold is categorizing debit card transactions as ACH which is a direct contradiction to their posted funding terms.

- Finally, fluctuating and cloudy fee schedules. Their fee structure is not clear and their pricing fluctuates not on market prices but market demand.

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