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Upmygear

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Upmygear Reports & Reviews (4)

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I have been trying to get my money back ,since I haven't received anything and nobody knows nothing about the order I placed on 7/1/20. I have requested my refund at least 4 times.

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I ordered my team facemask on 7/1/20,still haven't received it.i emailed them at least 6 times requesting a refund. I believe they are a scam.i don't know what else to do .they even charge me for insured delivery.

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What I ordered, I didn't get

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- Peyton, CO, USA
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This company posted their advertisement on Facebook using the name “upmygear.com” selling face masks during the COVID-19 pandemic. When you click on their advertisement, it allows you to choose a sports team and offers you the choice of one mask for $19.99 or three masks for $49.99. When I chose and purchased the three-mask option, the receipt shows "3pcs - Adult Fashion Face Mask / No additional filters”, $49.99”. What I received one month later was one single mask with two "filters". So technically it matches the receipt of "3pcs" but you pay for their three masks option. When they replied to my complaint via email, they stated "Your order show delivered, here the tracking link".

When you check out their website you will see they use a bogus address in Madisonville KY with four-digit zip code (instead of five) and an 11-digit phone number (instead of 10-digit). They also show this address using Montgomery, AL as the city/state on some of their other bogus sites. You will also see they operate over 220 other bogus websites using the exact same phony address and phone number. Here's just a few: VintageSports.com, U2Wear.com, trikos.com, trufacebygrace.com, projectfree2fly.com, wokiee-demos.myshopify.com, sweetnswag.com, jujuandnana.com, usfanceeboutique.com, urstore-preview-com.3dcartstores.com, fannypants.com, hullabaloobookco.com, livingsaltydecor.com, homeschoolouterwear.com, minkyway.com, ecotric.com.

I was going to report all the sites using this same bogus address & phone number, but there's just too many to report.

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