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US Bank Imposter

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US Bank Imposter Reports & Reviews (35)

- Columbia, SC, USA • Apr 06, 2026
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STATED I OPENED UP AN CHECKING ACCOUNT APPLICATION ID: ************** AND IT STARTED CALL THE NUMBER ON THE CARD

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- Carmel, IN, USA • Nov 26, 2025
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It was concerned about an application for a deposit account with my name and personal information. It was received on 11/19/2025. I received this letter twice already and tried to call the US Bank using their known number - 800 USBANKS. I haven't reached to the fraud department, yet. The wait time is very long.

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- Lisle, IL, USA • Oct 14, 2025
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I did not apply for an account with US Bank and the number to call to report a complaint or issue is phony.

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- Winnebago, IL, USA • Oct 10, 2025
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Letter pretending to be US Bank stating we regret we are unable to establish an account because we are unable to verify identification information on the application.

We never applied for an account at this bank

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- Fall Branch, TN, USA • Oct 08, 2025
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I am being contacted by what appears to be someone or an organization pretending to be US Bank. They sent me a letter stating that they were unable to establish an account for me because they could not verify my identification information on the application. They sign the letter "Customer Authentication Department with a phone number (866)-268-7231. The letter looked authentic, but I have never tried establishing an account with US Bank.

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- Fort Wayne, IN, USA • Sep 18, 2025
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Im currently renting a home and recieved a letter saying this is the final attempt to notify me. Left this 888-803-2351 phone number on it. We reserve the right to revoke allocated waiver after 7 days of receiving this notice. Lender info says Us Bank na. Has a property code on it. Looks like a real check but clearly states its not a check. Im not even a home owner. I am a renter who lives in the home. My name is on the fake check with my address on it too. This is definitely a scammer. Has a sent out notice date on. But no business information of where it came from. On the front on the postage it says mailed from zip code 33431 on it with an eagle prepaid postage permit No. 1535 on it. The amount is $199 Allocated waiver.

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- Monticello, KY, USA • Jun 30, 2025
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Received notification that charges had been purchased on walmart.com. I have the cards authorized to atop if the cash isnt there so im nor aure how they did it. I will attach all information i have gathered.

1. ?? u.s. bank branch minneapolis - Google Search

?? u.s. bank branch minneapolis - Google Search

Won’t let me access users name just continues to load

2. Supposed to be us bank

https://www.usbank.com/locations/minnesota/minneapolis/200-s-6th-st-bank-atm/

None of these charges are showing up on walmart.com or us bank. This is the second time my information has bee. Hacked from walmart. I am the most observant, careful individual when it comes to security but i have been hacked twice. Once was on memorial day so the banks was (they knew what they were doing) closed and i couldn't do anything about it.

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- Saint Paul, MN, USA
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They say a person called US Bank and wanted me to verify my bank account number to them.

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- Cleveland, OH, USA
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Consumers son received a call from 1-321-493-1982. They told me I won a bunch of money and his name Bishop Coleman. He said I won 8 million and I would be receiving a package with a check in it. He wanted to send me a small amount now and put it on my credit card. He then asked me for my credit card number. My code number was supposed to be *******. When he asked me for my credit card number I hung up.

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- Kenner, LA, USA
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Letter Read as follows:

"We regret that we are unable to establish an account for you at this time because we are unable to verify identification information on the application.

If you have any questions, please call the number listed below. Specialists are available Monday through Friday, 8 a.m. to 5 p.m. CT. We accept relay calls.

Sincerely,

Customer Authentication Department

Toll Free 866.268.7231"

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- Allen, MI, USA
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Letter from USbank, PO Box 6381, Fargo, ND 58125-6381 -- We regret that we are unable to establish an account for you at this tie because we are unable to verify identification information on the application. ... Please call the number listed below. ... 866-268-7231

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- Hawesville, KY, USA
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I received a letter, addressed to my first name with an incorrect last name, with my current address. The letter states "We regret that we are unable to establish an account for you at this time because we are unable to verify identification information on the application. If you have questions, please call the number listed below. specialists are available Monday through Friday, 8 a.m. to 5 p.m. CT. We accept relay calls. Sincerely, Customer Authentication Department 866.268.7231 The creditor and issuer of this card is U.S. Bank National Association.

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- Minneapolis, MN, USA
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Sent a misleading letter via us post that looked like a check.

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- Auburn, WA, USA
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I received 2 letters stating they were unable to establish an account for me because they were unable to verify identification info on the application. It stated that I was applying for a US Bank Smartly Checking acct. I have not tried opening a new acct recently and certainly not w US Bank.

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- Summit, NJ, USA
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Mail, stating I opened account with them

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- Arvada, CO, USA
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Received letter stating that they could not open a account at this time. I have no Idea what account. This is a business and they used our lawyers name. REF # 20241849121227 is the number that they gave.

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- West Burlington, IA, USA
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Letter to my address with a different persons names mailed to me. Stating they were trying to open a US Bank Smartly Checking Account but could not. And to call validate information. Asked for the last 4 of my SSN and my name.

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- Boston, MA, USA
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Letter received, ostensibly from US Bank, addressed to a recently deceased woman who worked at the company I work at. The letter stated that they were unable to establish an account because they were unable to verify identification information on the application. The letter said to call the number listed with any questions. The letter was signed as being from the Customer Authentication Department. The toll free number was (866) 268-7231. I called the number. The answering system sounded legit. Had the option of choosing between authentication for loans, deposit accounts, or other. Chose deposit accounts. Waited about 3 or 4 minutes on hold with music. Man answered and gave a first name I don't remember. I explained the letter that was received. He asked for and I gave him the reference number on the letter. He pulled up the record. He said they had not established an account because they were unable to verify identification information on the application. I told him that it was definitely fraudulent because the person to whom it was addressed was deceased. He said he would record it as such. He didn't ask for any additional information. He did say that I should get in touch with one of the credit agencies and inform them that the person was deceased, so that they would flag the name as such, which would effectively prevent anyone from giving credit to someone using that identity. It all seemed legit and helpful. But then he got very chatty about fraud and how much he hated it. That made me a bit suspicious. After I got off, I checked online and found a couple of references to this phone number and address being associated with a scam. I'm not sure if it was a scam or not. They do have the information that the person is deceased, which might give them a reason to try to use her identity. But, why suggest that I contact the credit agencies as a way to prevent theft of her identity?

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Received a call from 833 488-1992, claiming to be US Bank. They told him he had 5 possibly fraudulent transactions they wanted him to verify. He did not, but instead called the known number for US Bank and US Bank told him they could see no fraudulent looking transactions.

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- Fairhope, AL, USA
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I received a letter claiming to be from US Bank, with the letterhead with a “usbank” logo, stating that I had applied to open a U.S. Bank Silver Business Account. The heading showed the date of March 27, 2024, and listed a REFERENCE NUMBER. It stated that the requested account could not be opened because they were unable to verify some identifying information, and for my further protection, they were required to validate my identification information prior to opening my account. It further stated that in order ro continue the application process, to please call them at 866.268.72.31 to provide the necessary information and that Specialists are available Monday through Friday, 8 a.m. to 5 p.m.CT, and they would accept relay calls. The letter stated that if no action was taken 30 days from my application date, my application would be closed as incomplete and I would have to reapply. It was signed,

Sincerely,

Customer Authentication Department

Toll Free: 866.268.7231

PO Box 6381

Fargo, ND 58125-6381

I don’t know if someone actually tried to open an account using my name, or if this was an intent to have me call to give further information. From another previous complaint, it appears the phone number directs me to a scammer. At first, I thought I should call the phone number supplied to let them know that I had NOT applied for an account, but I thought by doing so, I would be verifying my name and address. INCIDENTALLY, THE LETTER WAS ADDRESSED TO MY PREVIOUS BUSINESS ADDRESS, now a secondary address, AND MY NAME SHOWN IS A PREVIOUS NAME, AS I HAVE MARRIED AND CHANGED MY NAME. The letter did not mention my business name for which I was allegedly opening the account for. If you have further information as to whether this was a suspected scammer, I hope you will reply to this complaint on your bbb.org website.

Thank you!

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