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US Bank Imposter

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US Bank Imposter Reports & Reviews (22)

- Minneapolis, MN, USA • Oct 15, 2024
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Sent a misleading letter via us post that looked like a check.

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- Auburn, WA, USA • Sep 17, 2024
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I received 2 letters stating they were unable to establish an account for me because they were unable to verify identification info on the application. It stated that I was applying for a US Bank Smartly Checking acct. I have not tried opening a new acct recently and certainly not w US Bank.

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- Summit, NJ, USA • Jul 22, 2024
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Mail, stating I opened account with them

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- Arvada, CO, USA • Jul 08, 2024
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Received letter stating that they could not open a account at this time. I have no Idea what account. This is a business and they used our lawyers name. REF # 20241849121227 is the number that they gave.

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- West Burlington, IA, USA • Jun 17, 2024
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Letter to my address with a different persons names mailed to me. Stating they were trying to open a US Bank Smartly Checking Account but could not. And to call validate information. Asked for the last 4 of my SSN and my name.

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- Boston, MA, USA • Apr 30, 2024
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Letter received, ostensibly from US Bank, addressed to a recently deceased woman who worked at the company I work at. The letter stated that they were unable to establish an account because they were unable to verify identification information on the application. The letter said to call the number listed with any questions. The letter was signed as being from the Customer Authentication Department. The toll free number was (866) 268-7231. I called the number. The answering system sounded legit. Had the option of choosing between authentication for loans, deposit accounts, or other. Chose deposit accounts. Waited about 3 or 4 minutes on hold with music. Man answered and gave a first name I don't remember. I explained the letter that was received. He asked for and I gave him the reference number on the letter. He pulled up the record. He said they had not established an account because they were unable to verify identification information on the application. I told him that it was definitely fraudulent because the person to whom it was addressed was deceased. He said he would record it as such. He didn't ask for any additional information. He did say that I should get in touch with one of the credit agencies and inform them that the person was deceased, so that they would flag the name as such, which would effectively prevent anyone from giving credit to someone using that identity. It all seemed legit and helpful. But then he got very chatty about fraud and how much he hated it. That made me a bit suspicious. After I got off, I checked online and found a couple of references to this phone number and address being associated with a scam. I'm not sure if it was a scam or not. They do have the information that the person is deceased, which might give them a reason to try to use her identity. But, why suggest that I contact the credit agencies as a way to prevent theft of her identity?

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• Apr 23, 2024
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Received a call from 833 488-1992, claiming to be US Bank. They told him he had 5 possibly fraudulent transactions they wanted him to verify. He did not, but instead called the known number for US Bank and US Bank told him they could see no fraudulent looking transactions.

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- Fairhope, AL, USA • Apr 05, 2024
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I received a letter claiming to be from US Bank, with the letterhead with a “usbank” logo, stating that I had applied to open a U.S. Bank Silver Business Account. The heading showed the date of March 27, 2024, and listed a REFERENCE NUMBER. It stated that the requested account could not be opened because they were unable to verify some identifying information, and for my further protection, they were required to validate my identification information prior to opening my account. It further stated that in order ro continue the application process, to please call them at 866.268.72.31 to provide the necessary information and that Specialists are available Monday through Friday, 8 a.m. to 5 p.m.CT, and they would accept relay calls. The letter stated that if no action was taken 30 days from my application date, my application would be closed as incomplete and I would have to reapply. It was signed,

Sincerely,

Customer Authentication Department

Toll Free: 866.268.7231

PO Box 6381

Fargo, ND 58125-6381

I don’t know if someone actually tried to open an account using my name, or if this was an intent to have me call to give further information. From another previous complaint, it appears the phone number directs me to a scammer. At first, I thought I should call the phone number supplied to let them know that I had NOT applied for an account, but I thought by doing so, I would be verifying my name and address. INCIDENTALLY, THE LETTER WAS ADDRESSED TO MY PREVIOUS BUSINESS ADDRESS, now a secondary address, AND MY NAME SHOWN IS A PREVIOUS NAME, AS I HAVE MARRIED AND CHANGED MY NAME. The letter did not mention my business name for which I was allegedly opening the account for. If you have further information as to whether this was a suspected scammer, I hope you will reply to this complaint on your bbb.org website.

Thank you!

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- New Lenox, IL, USA • Mar 27, 2024
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recieved US mail letter from US Bank ( i dont have an account with them) stating a hold on my account was made and i needed to call listed number to their "Customer Authentication Department".

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- Streamwood, IL, USA • Mar 16, 2024
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Sent me a letter and I checked the number and it was not on the US Bank website anywhere. Address is only a PO Box and no street address.

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- Naples, FL, USA • Feb 23, 2024
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Brittnay made reference to a credit card from Fidelity ..wanted more info. I asked for call back #

She provided 866 268 7231 which is listed on google as a scam. I tired 2 numbers to US bank to report & each time they wanted my social

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- Athens, TN, USA • Feb 23, 2024
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I received a letter to my parent's address, which used to be mine, purporting to be from US Bank, using the US Bank logo. They claimed that I applied for a U.S. Bank Silver Business Account, but they were unable to verify some identifying information. They asked that I call the number 866-268-7231 during business hours to verify. It was signed Customer Authentication Department with that info and the address PO Box 6381, Fargo ND 58125-6381.

I had not applied for the account--I called the number thinking I would find out who did, but then it just said "thank you for calling the customer authentication department" and I realized that it was a likely scam. Then I googled the number and ended up here.

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- Seymour, TN, USA • Feb 06, 2024
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Letter said could not establish an account due to not able to verify id on application. Contact at 8662687231.

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- Massena, NY, USA • Jan 25, 2024
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Caller stated that I was being sued for a debt from 16 years ago concerning a bank account with US Bank that was settled through a class action lawsuit in my favor several years ago. Requested financial information/payment over the phone. Caller knew my name, address and social security number.

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- Cleveland, OH, USA
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I've been getting calls from someone claiming to be US Bank saying I owe them $10,000.00. I told them I didn't have that kind of money because I'm on social security. They asked if I could pay $4000.00 I said I didn't have it and they went down to $2000.00. They gave me a claim number and I hung up.

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- Mount Perry, OH, USA
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Call from person claiming to be from US Bank. Spoofed actual US Bank number and left message "Hi, this is Brittany with US Bank customer communication services in this messages for A#$_&. We need to discuss an important matter with you. Please call immediately at 866-268-7231 for Friday verification and reference number 2023-1162xxxxx when you call in the office Monday through Friday from 8:00 a.m. To 5:00 p.m. Central Standard Time, and then it representative can assist you. Thank you and have a great day.

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- Fayetteville, NC, USA
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They call with all your information. Then ask for your log on to your bank

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- Sanger, TX, USA
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The scammer texted me as a lawyer WMD LLC

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I tried to copy & paste the email I received, but it won't let me. I can forward it, but not sure where to send it. This is what the email states exactly as sent with incomplete sentences, grammatical errors & punctuation: Dear U.S Bank Member, We're writing to let you know that your Account require full profile update. We recently discovered that different computer user could gain access to your online account, and several password failure was attempted on your U.S Bank account. It is now necessary for you to Verify your account information again to us, to confirm your identity. We may require some specific information from you . To restore your full account access, Click Here to Confirm If this process is not done within 24-48 hours. We will be forced to suspend your Account Online Access, as it might have been used for fraudulent purposes

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- Tolleson, AZ, USA
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Caller identified himself as a rep from US Bank Modification Dept as Bradly Cooper. He stated I needed to pay to get out of foreclosure in order to modify my loan. He asked for social and visa card numbers.

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