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U.S. Travel Online Application

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U.S. Travel Online Application Reports & Reviews (1)

- Roseburg, OR, USA • May 28, 2024
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I searched for "renew passport" on Microsoft Bing. The first item to pop-up said "U.S. Passports Online." It had several lines to the search result with multiple links. Normally this type of search result is when something is clearly what you are looking for (such as searching "home depot" or "lowes" and the big box hardware stores come up). It said "ad" in fine print but I did not notice it since the result clearly looked like the U.S. government's website. I was happy to see we could now fill in our application online and pay for it online. Only later I realized, wait a minute, what about my old passport? Don't I need to mail that in? Why yes. I had typed in all of my personal identifiable information into text boxes to have them put it into a DS-82 form, a form that is quite easy to fill out/very straight forward and does not require "guided assistance." So now this company has all of my personal information. 2) I paid $108.95 which I thought was to renew the passport, but was simply for them to fill out my form for me. Something that takes 5 minutes to do. Even if this was a legitimate business, an acceptable fee for this would be maybe $10, it is certainly not worth $108.95. After I complained, I was refunded the money, but my personal information will still be sold for who knows how much profit on their end. Microsoft should be held just as liable and offer search results that reflect what we are looking for (they should not be allowed to prioritize a 3rd party paying them for an ad over the United States government, that is ridiculous and deceiving). The tactics used by US Passports Online was to attempt to portray themselves as the US government.

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