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USPSMoveAddress

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USPSMoveAddress Reports & Reviews (1)

This change-of-address service is scam that swindles customers. The deception begins right from when you click on their link and goes all the way through the arduous automated process of disputing the charge.

This was the top Google search result for "USPS change of address" and masquerades, through language and web design, as the $1.05 USPS change of address self-service system. Tired from moving and not paying full attention, I clicked on it. Once you enter your information and submit payment details, you're informed in a followup email that an unaffiliated third-party has just charged you $89 for a bevy of unadvertised, unlisted "premium" services. (This, in addition to the above $1.05 service, which they inform you they will complete on your behalf.)

The company (Polymath LLC of Draper, UT), is primarily engaged in consumer deception rather than providing genuine services. When you call their customer service number to cancel the transaction, "dispute a charge" is the second option in their call tree. Then the automated service offers a long series of "We could cancel these services, but I have another option..." which attempts to sell you back the very same services you are attempting to cancel. Eventually after several rounds of "no," the automated voice finally informs you that the charge will be voided. At no point is there any option to speak to a human customer service representative.

Were this a genuine service, even an exorbitantly priced one, "dispute a charge" would not be baked into the top of their business model; they clearly don't anticipate keeping a large percentage of the proceeds from their "services." (Of the direct payments they do receive, the litany of automated sales pitches presumably intimidate or exasperate many customers into abandoning their money.) This company appears to be collecting consumer information for resale as their primary business aim. Prior complaints suggest that the company (in its previous and current iterations) primarily trades in junk mail.

Avoid this company, this service at all costs. Assume their "services" are, if not outright fraud in the legal sense, ridiculously marked up.

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