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Usstoragecenters.com Reports & Reviews (1)

- Asheville, NC, USA • Oct 21, 2024
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I paid for my rental on Friday. I called Sunday night because the code you sent me was not accurate and got no answer, so I called at 8am this morning (Monday) to clear up my code mind you, I rented a whole [censored] U-Haul to bring this stuff from Hendersonville that I was paying $1 a mile for, and some lady “reset” my code. So I drove back out there, the reset code didn’t work, I call again and someone says I’m gonna get a call from the property manager, never got that call. Tailgated someone to get into the facility because keep in mind, this is my second trip out there, and I’m supposed to have been out of my house by Sunday. I come to TTB026 and there’s a lock on it, crazy! You rented me an already occupied building. At this point, I’m about to lose my mind. I call again, and a very nice lady tells me I was sold an occupied building…at this point I’ve talked to about 5 incompetent people who should’ve been able to tell me that but didn’t. I told the last lady I want my money back, and I feel like because of your company's incompetence, I should be reimbursed for the mileage I wasted on this occupied building. I would like my $71 back, plus an additional $100 for the wasted miles, time, and money spent not being able to get out of my house on time, or return the U-Haul I rented on time, and going over the projected miles I prepaid for because nobody but the last person I spoke to could read. I’ll be posting my complaint on Google and the ScamPulse.com and let my friends at the radio know that your company just takes advantage of people, so they can announce and divert people from having to go through what I did.

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