Vail Resorts / imposter Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Vail Resorts / imposter, help other victims by adding it!
Scammer's website www.vailresorts.com
Scammer's address Unknown, CO, USA
Country United States
Victim Location CO 80302, USA
Total money lost $550
Type of a scam Online Purchase
1/13 to 1/20 - We had to follow up many times with James to get him to respond and we finally threatened to file a police report. I did manage to call and get through to Melissa, but she claimed to not know anything, passed the phone to a man who I suspect to be “James” and then they hung up.
1/20 - Instead of receiving the Epic unlimited pass, we did receive legitimate day passes from Vail via email for 2x single-day passes (attached) for 1/19 and 1/20 for both **** *** ** which are much lower in monetary value. We were not able to use them on these days and since this is not what we purchased we attempted to contact both Melissa and James to get a refund from them, but they became unresponsive.
We contacted Vail Resorts customer service to inquire about getting a refund back to us directly, and not to the employee's credit card on file which ends in *******. We told them about the fraud and they refunded the credit card on file. We escalated this and reported it to the Vail Resorts management team.
1/22 - **** ******* (Customer Sales and Services Sr Manager at Vail Resorts Management Company * ************* ************************) called me and emailed us back to explain that Vail knows of this ongoing fraud ring of people purchasing passes with stolen credit cards on behalf of others for Zelle payments and that this is affecting many others but that there was nothing they could do to help us. They suggested us to file a claim with our bank and a police report which we did.