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VEDROU

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VEDROU Reports & Reviews (1)

- Grand Junction, CO, USA
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While checking my bank account I noticed a charge of $47.25 for a site www.VEDROU.com. I visited the site to see if I could get information and the site is very vague, stating that they are an outside party that collects money for subscription type services. When I tried to chat with customer service, they immediately responded by asking for the 1st 6 and last 4 of my card information. The conversation is copied below.

I have a charge from you and don't know where it came from

Bonjo 12:24 pm

Thank you for contacting our customer service center. How may I assist you today?

****** ****** 12:25 pm

I have a charge and am unaware of what it is for

Bonjo 12:25 pm

Apologies for the inconvenience, however, we will do our best to correct this issue.

In order to assist you, we will need to locate your information/membership in our system. Please provide the first six (6) and last four (4) digits of the credit/debit card that was charged. Also, the email address that was used to create the membership, or your complete first and last name. For security purposes, we will never request the full credit/debit card information.

****** ****** 12:25 pm

I am not giving you my credit information in chat

I didn't create a membership

Bonjo 12:25 pm

email address

Full name?

****** ****** 12:26 pm

****** ******

****** ****** 12:27 pm

These charges need to be taken off

I have not signed up for anything and yet you have my information without my consent. You should be able to find the transaction with my name and cancel asap and refund my "fee"

Bonjo 12:28 pm

Your membership #******** has been canceled and you will not receive any further charges to your account regarding this membership.

Your account has been refunded for the full membership amount of 47.25 USD. Please allow 5 - 10 business days for the funds to reach your financial institution. (*please note, your financial institution may also have their own processing timeline thereafter).

We hope we have addressed all your inquiries today, is there anything else we can help you with today?

****** ****** 12:28 pm

Nope

Bonjo 12:28 pm

Thank you again for your time. If we can be of any assistance in the future, please feel free to contact us. Have a good day!

Thank you, we appreciate your time and business.

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