Verizon Spoof Reports & Reviews (7)
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SCAMPULSE
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SCAMPULSE
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Country United States
Victim Location NJ 07043, USA
Total money lost $40,000
Type of a scam Phishing
Scammer's address TX, USA
Country United States
Victim Location NJ 08081, USA
Type of a scam Debt Collections
Scammer's website none
Scammer's address Clackamas, OR, USA
Victim Location FL 32536, USA
Type of a scam Phishing
I received a text from Verizon saying that my bill was past due. I believed this to be true as I had recently had my debit card compromised and replaced. I thought that Verizon probably had the old card set up as my Auto-Pay and couldn't process it. There was no number or link in the text and I thought it legitimate. It probably was.
I then Googled “Verizon” to get their contact number to pay the bill and the first thing that came up was an 888 number (unbeknownst to me at the time, forwarded to 877-765-1967). I called that number and spoke with a man with a heavily accented Hispanic voice. SO much so, I couldn't understand what he was saying half the time. This was my first red flag. The sound quality was horrible which I thought odd for a phone company. Second flag. After I gave him my name and Verizon number, he told me the overdue amount, which sounded correct. Then he asked a lot of questions about the debit card information and my Verizon PIN. By now, I am almost certain this is a scam. While on speaker phone, I looked back at my browser on my phone and it was a number I looked up for Verizon and the first listing. Upon closer inspection (after the fact), it said Sponsored Ad with no URL link or company name.
I asked him several times “Is this Verizon?” After he hesitated, he said yes. The questions he asked were in line with what Verizon might need to know to process a new card. He gave me a number to call if I had any questions (971-412-6889, which turned out to be disconnected). He said my payment would be processed in about 15 minutes. He said it would show up on my credit card as “Cable, Television & Internet”. Again, I asked if this was Verizon and he said it would show up as “Cable, Television & Internet BY Verizon”.
As soon as he hung up, I called my bank, ***** *****, and reported the incident. It was my fault for giving him the information despite the red flags that popped up. ***** ***** shut down my debit card and is reissuing me another. I have also changed my debit PIN. As of yet no charges were placed on my debit card.
I then called the REAL Verizon and paid my actual balance (it was the same amount). I used my ***** ***** checking account (that was attached to that debit card) because that was what I set up for Auto-Pay when my debit card was originally compromised prior to this. In retrospect, I should have used a different credit card.
THEN, the same guy (with the heavily accented voice and bad phone connection) called me back to let me know that my payment was processed and “Did I have any questions?” I asked him what company he was with and after a hesitation, he said "Verizon". I asked him again. Same hesitation and THE same answer. I told him that I called Verizon and that they had never heard of him and that this was a scam. With that, he hung up. He called from 971-353-6423 in Clackamas, OR.
I called ***** ***** again, since he had said he had already processed my payment, to make sure nothing was charged. (It had not been.) They said that they could not file a fraud claim until the charge GOES through. I explained to them about the REAL Verizon putting through a charge for the same amount. I was told that it MAY not process till the following day and because it was a federal holiday (Thanksgiving), I might not see it till Friday. If it processes, I will file it as a fraudulent charge with ***** *****.
This was my fault. I should have stopped when all the red flags popped, but by that time, I had given them too much information and it was info that a legitimate vendor would need to process a payment. Steps I have taken to correct this mistake:
• Reported this to ***** ***** to stop ALL payments via that debit card and
o to be reissued a new card.
• Added Two Factor Authentication to my ***** ***** accounts
• Changed my ***** ***** PIN number
• Changed my Verizon PIN number
• Reported this to Google
• Reported this to the Federal Communications Commission
• Reported this to the FBI fraud department
Victim Location WA 99006, USA
Type of a scam Debt Collections
Country United States
Victim Location CA 91765, USA
Type of a scam Phishing
However, if you entered login information, it would then prompt you for your Social Insurance number, mother's maiden name, date of birth, card number & CVV, and a bit more. This is definitely an attempt to try and steal information.
Type of a scam Phishing
Type of a scam Phishing
Which I did enter. And was told all reps were busy and that they would call back in 30 min. And was disconnected. No call back was ever received. I never actually Spoke to a person. Was all recorded.