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Verizon Wireless Reports & Reviews (14)

- Springville, NY, USA • Nov 11, 2024
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To begin with, let it be known that Verizon is forcing folks to buy new phones by stopping service and proper updates to their "older phones". In my case, a samsung galaxy s22+ that wasnt even paid off yet!! I received an email stating I could trade it in for 1k credit towards an s24+. In desperation I opened a credit card to make the trade in. My life is on the line I had no choice!! I am an ill and dying disabled veteran, at 36, and need to speak with my doctors everyday!! The s24+ factory reset itself on Oct 16 BY ITSELF, a known glitch!!! Verizon has REFUSED to help me get it working as just a phone one can CALL even!! I am in the proceas of recovering my samsung and google accounts from the unusable s24+. How are they legally ALLOWED to charge me monthly for a phone THEY WONT ALLOW me to receive phone calls on???!?!? This is a new scam and it sickens me. My veteran mom committed suicide 10/24/24. Due to the defective s24+ glitch I lost all texts and messenger messages and voicemails and photos of my dead mother. UNACCEPTABLE.

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- Moscow, ID, USA • Oct 21, 2024
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Verizon is running false advertisement about mobile phones. It claims 'iPhone 15 Pro Max on us with new line.' In reality they're offering a 36 month loan. Nothing is 'on us'. This is quite manipulative.

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- Boise, ID, USA • Oct 21, 2024
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Please contact for details at email provided. The short of it: Verizon delivered a refurbished phone, but sold it as new. Also, the phone has not worked since receiving. Also, Verizon has INCREASED the amount of money they are charging monthly to our account during the process of attempts that this consumer has made in asking Verizon to make this situation ethical and corrected.

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- Ridgewood, NJ, USA • Oct 18, 2024
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I purchased an Apple Watch for $499.99 and when I got home and took it out the box I realized the screen had several scratches. I went back to the store the very next morning and was told they couldn’t exchange it because there was no manager. I left the store and called the 1-800 Verizon number to document that the device was broken. I returned to the store the following day to exchange it since the manager was there and he and the business owner Brian, berated me, screamed at me and verbally assaulted me and intimated me and refused to exchange the product. There is a receipt and a contract that was given by the store to me upon purchase that states “A defective device can be exchanged within 30 days.” Not only are they violating their own contract but to use intimidation tactics against a woman is horrendous. I believe they were aware that they were selling me a damaged item and yet they had me pay the price of a new item. I left the store crying and shaking and terrified!

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This number called me and the guy told me he was calling from Verizon Wireless. He wanted my Bank Account information and was insisting we were delinquent on payment to Verizon and that my account would be suspended. I am a retired Army Officer and retired CID Agent (Federal Agent). Of course, this only worked for a second until I checked on my Verizon/ Bank app which was automatic payment. This is very distressing to see how bold these scammers misrepresent legitimate companies in the USA now. Please, do something about this so an elderly/disabled person doesn't get duped!!!

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I received a call that had my name and profile picture on it. I answered it, and it had a official-sounding pre-recorded prompt on it. It said that my Verizon account had been suspended and I could press "1" to talk to someone. I did that, and an Indian-sounding male person picked up and said that someone purchased two iPhone 11's under my account. They asked to verify the email address, and it was wrong, so I gave them the correct email address. He asked to verify the date of birth, and it was wrong, so I gave him my real birthday. Then, I gave him the last 4 digits of my social security number. Finally, he put me on hold for over an hour before my phone hung up on him.

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- Rock Springs, WY, USA
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Recorded call saying my Verizon wireless account was tagged for a security alert and to provide my security password after the beeping which I did not provide so it hung up

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On Monday, April 1st 2019 my father received a phone call around 7pm on his work cellular, serviced by Verizon. The caller stated they were a representative for Verizon and that he was owed a $29.30 credit to his bill for overpaying. The caller asked my father for his account pin, to which he did not know and stated 'I do not give that information over the phone'. The caller then asked him to verify his zip code, to which he did, and asked him if his address was *** Trebisky Rd, to which my father verified was correct. He then hung up with my father briefly to send him a text with a new temporary pin number, which came from the Verizon text number starting with 900. He then called back, stating he had set a new pin for my father and told him that in 1-2 business days he would be notified if he was eligible for the credit to his account. Realizing after the phone call that this didn't seem correct, especially since he owed on his bill, my father had me contact Verizon for him. We reset his password and pin, and the actual Verizon representative stated that no calls had been made from the company, per remarks in the account. He also proceeded to state that, without the pin, Verizon employees could not access his account page from the phone. Even after having the pin to access the account, they cannot see the billing address and it has to be stated by the consumer before Verizon reps can even verify if it is correct or not, they will never be able to tell you what your address is, or reset your pin for you, due to their 2 step authentication process, it has to be done by the consumer from their own device. From what he could see, there was no activity that had taken place on the account (i.e. phone purchases, etc) but helped us to set up alerts in the event any account activity occurred so we would receive a text message for verification.

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- Novato, CA, USA
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Robocall, stated my account was past due and to call to make a payment immediately

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- Huntsville, AL, USA
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A man called and claimed to be with the Verizon Fraud Protection group at Verizon Wireless. He wanted me to verify my phone password for my Verizon Account. The number that showed on my phone when he called showed as Verizon's 800 number. Of course, now I know that he spoofed the number. I verified the information requested and he asked me to read back to him the 5 digit code that was texted to me from Verizon. He told me that someone in Union Grove, AL had tried to order to brand new iPhones on my account and that they had stopped the order from going out because it didn't match our address on their file. About 1 hour later we received a call from a Verizon store in Tuscaloosa, the manager there said that a man had come in the store and wanted to purchase 2 new iPhones. He had the correct pin # for our account but didn't have any other verification. We explained to the manager about the call from the fraud department. Within 15 minutes it was determined that the first call was a scam. Had to have phones and online account locked for a period of time until Verizon could figure out what was going on. Luckily were weren't out of any money but had to go through 2 days of hassle with trying to get this all straightened out.

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- Guyton, GA, USA
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Person called my cell phone to explain that I was short on my last Verizon payment so I did not give any information and text my wife while he was on the line and she called and said everything was already paid so I confronted the individual and he hung up the phone

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- Gallatin, TN, USA
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I keep receiving robo calls from (615)644-3298 stating I am overdue and my service is being turned off, that I owe $124 and change. and that if I don't pay the currently due portion of $98.00 they will discontinue my service. they first verify that I am me just by asking me if I am the owner of the phone press 1 then they want my zip and I hung up. I went to the Verizon Website as I just paid a month in advance and like I thought they told me, we always call from an 800 number or text. When they heard the number I got the call from they advised me to report it to the BBB. NOW YOU KNOW

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- Oklahoma City, OK, USA
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They called and asked "can you hear me?"

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- Covington, GA, USA
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February 9, 2016 I received an email from Alan Gardner email address [email protected] offering me a job. I responded to the email. From there I was directed to reach out to Michelle Brookshire 802-321-8110 who was supposed to be a HR hiring manager. I made contact with her on 2/10/2016. I did the interview on Hangouts and was told I got the job. i was told I would be getting a check via FedEx. This check was supposed to cover the following Laptop, Power Standby HP1 Laptop, Insertable Index Tab Laminating Machine and Bindings, Fax Machine, Printer and Ink laser toner, Mailing Machine, Digital Color Laser Copiers, Scanner, Shredder and Cutter, Time tracker and Time Recorder, Attachable Audio And Visual Presentation Machine, Office Chair and Table, Computer Desk, File Cabinets, Bookcase and Safes ETC. I received the check and the sender info is Expeditors International 12200 Wilkie Ave Hawthorn CA 90250. The first Fedex had a check with the amount of $3550. This check was drawn on Southern Security Federal Credit Union 3337 Summer Ave PO Box 22365 Memphis TN 38122-0365. The remitter was listed as John Denton. The front of the check said it was a cashiers check. I was instructed to send 4 MoneyGrams to Paul Barfield of Dallas Texas. Three checks for $900 Ref numbers 98790157, 48083498, and 32123641 and one for $700 reference number 46668291. Each MoneyGram cost $11.50. Thsi was on 2/12/2016. On 2/13/2016 I got a check via email for $4800 made paible to me. Drawn on Velocity Credit Union PO Box 1089 Austin TX 78767-1089 with the same instructions. I call my bank ans ask have they had any information on checks being sent via email for deposit. I was told that this is something that has been done. I let my bank know that this is the second check I have gotten. My bank tells me not to deposit anymore checks as it may be a scam. On 2/15/2016 I get another check via email drawn on Southern Security for $3550 made payable to me. on 2/16/2016 I received another check in the amount of $2465.60 drawn on Velocity remitter being Victoria Carrazco. This check came via FedEx coming from Expeditors International and also has Kimbery Price's name on it. There was also a letter enclosed from David Caleb Financial Officer [email protected].

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