Verizon.com Reports & Reviews (2)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Verizon.com, help other victims by adding it!
Scammer's website VERIZON.COM
Scammer's address 4 MARKET POINT DR., Batesville, SC 29607, USA
Scammer's email [email protected]
Country United States
Victim Location SC 29681, USA
Total money lost $38
Type of a scam Other
1. My Wife & I visited Verizon Store (4 Market Point Dr., Greenville, SC 29607) to discuss Verizon Internet Plans/Service.
2. “Brittany Jones” (Gen. Mgr.) reviewed the two (2) 5G HOME Plans and features and answered my questions about which plan would serve our needs the best. I described how we use the Internet on our phone, iPads, & YoutubeTV service and that we only browse-the-web and no games or movies on our phones & iPads. She assured us that the 5G HOME plan @ 100 Mbps would be more than adequate for our needs.
3. I showed her my printed document that shows a 2-yr. Price Guarantee for this plan. She insisted that this plan and other Verizon Internet Plans all have a 5-yr. Price Guarantee. I continually expressed that the Verizon website clearly shows only the 2-yr. Guarantee as indicated on my printout that I showed her. She still insisted that it would be a 5-yr. Price Guarantee when I signup for the service. And that I would still get the $50 Target Gift Card as shown on their website.
4. Further, I inquired to “Brittany” about the fact that I could order this service online and also get a $37.50 RAKUTEN Cash Back benefit for ordering from the Verizon website only. She insisted that she would give me the $37.50 Credit even if I ordered the service at this Verizon store.
5. So, we left so that my wife & I could discuss this 5-yr. Price Guarantee and the other guarantees that she was stating insistently and would guarantee to us with the 5G HOME Internet service.
6. We returned shortly and told Brittany that it seemed as though it is a no-brainer and that we would signup for this plan as she offered. Then, she had to turnover the Order (#1079768) entry and activity to her assistant, “Lay Long.” She started filling out the paperwork and doing the online Credit Check to enroll us and activate the Internet Order. She (“Lay”) also stated that I would get a 15% discount on the Internet Plan being a Military Veteran. And that I do get a 5-yr. Price Guarantee with my Plan. The ordering was finished and we left with the Verizon Gateway (Modem/Router) equipment.
NOTE: I have confirmed, via several Verizon online employees, that both Store employees (Gen. Mgr. & Assistant) have LIED and DECEIVED my wife & I about the promised Internet Price Guarantee & Account Discount & Credit. We are Senior Citizens (late 70’s) and it is obvious to me that these store employees recognized us a just 2 old people who probably didn’t know what we were doing and would be easy to deceive and lie-to in order to obtain our money for their Internet services.
January 26, 2024: Called Verizon (“Jeff”) to confirm service and the $37.50 Credit to my account. He assured me I would get the Credit and further that he would have his Supervisor confirm and approve the Credit promised by the Store General Manager – “Brittany”.
January 30, 2024: Called Verizon (“Reggie”) to file Complaint about being Deceived by the Store employees on Ordering Internet Service. He said he would file a Complaint and inform his Supervisor as to the Deception we received. And, as I requested, that I would get a call from the “Area Manager” to discuss this Deception for Ordering. (Note: He apparently never filed a Complaint and I never received a call from the Area Manager”).
February 2, 2024: Called Verizon (“Maria”) to file a Complaint against the Store’s General Manager “Brittany” & Assistant “Lay” because it was obvious that both of these women lied and deceived my wife and I about the 5-yr. Price Guarantee, the 15% Veteran Discount and the $37.50 Rakuten Credit to our Account. “Maria” said she would inform her Supervisor that evening before leaving work and would further file an “Integrity Checker” on my behalf and would also schedule a call to me on Monday, February 5th @ 1pm to follow-up. She NEVER CALLED ME BACK.
February 6, 2024: Called Verizon (“Kim”) to inquire about “why Maria never called me back” and to discover “what’s going on with my Complaint about the Store personnel lying and deceiving me and my wife?” She messaged “Maria”, who was online working, and requested that she needed to call me as she had originally promised. (“Maria” NEVER CALLED FOR THE 2ND TIME”). However, due to the lack of Verizon follow-up, “Kim” promised that she would call me back on Monday, February 12th to discuss outcome of the Complaint. She NEVER CALLED ME BACK. She said my Ticket #6013721430 was filed.
My wife & I have been LIED-TO, DECEIVED AND SCAMMED (FRAUD) by several Verizon employees including the General Manager “Brittany”.
The Total Money lost is actually the $37.50 Promised as a Credit to my account by "Brittany", the 15% Veteran's Discount and 3 Years of Internet Service at their $50/month plan rate.
I talked to a very helpful and concerned Verizon Wireless customer service agent today who assured me that a) Verizon does not have account number identities that match the one I am alleged to have and b) Verizon's web address is verizonwireless.com or vzw.com, not the verizon.com that is sending me these "bills." The customer service rep said that this is a scam.