Vero Brava Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Vero Brava, help other victims by adding it!
Total money lost $19.98
Type of a scam Online Purchase
I looked on the ScamPulse.com's website and this appears to be a scam. I am enclosing The ScamPulse.com's link to reviews for this 'company'. Please take note of a review dated 1/17. It is literally the same experience I had: https://www.bbb.org/us/fl/hobe-sound/profile/hats/vero-brava-0633-90359370/compl...⇄ />
I ordered 3 headbands on 1/28. I received a text message on 1/28 at 10:37 am stating that my product had been shipped. The tracking number provided is still in pre-shipment status as if this posting (2/22). They are saying the post office never scanned the package.
I never received my headbands so I contacted them by both text and email. I was told that my original order contained a head band that was on back order. The told me they have been having problems with emails going to spam. They said they contacted me but did not hear from me so they send out the rest of my order. There was nothing in my spam. And the tracking number is still in pre-shipment status. They also stated when the other headband was no longer on back order they would send it to me right away. At the time that seemed like an acceptable resolution so I agreed and asked for the tracking number as the original one they provided was in preshipment status (just like the complaint in the link above). They never provided me with another tracking number and instead said that the post office must not have scanned the tracking number. I was told to be patient and wait.
I have waited a month and had several email conversations with this company. I am getting the run around so I went to the Better Business reviews and this company has a pattern of behavior that looks like an internet scam. I asked for my money back and they refused. They said only store credit can be given and offered to send me a 'recreated' order. I have been dealing with this issue for over a month trying to resolve this issue and get my product but it appears to be an internet scam based on what has happened to me and the very similar reviews at the BBB. I have been told part of the order is on back order. I have been told the USPS is not scanning their packages. I have been told their emails are going to spam. These are all excuses used in the past by the company for other consumers who have filed complaints. They took my money and to date I have not received any of their product that I ordered and they refused to give me a refund.
I have filed a dispute with PayPal but the public should be warned about this company. Buyer Beware.