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Viasat

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Viasat Reports & Reviews (2)

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Company promises internet and wi-fi speeds that are false, never once did we get even close to the speeds we were promised. The wi-fi did not work at all. The sales people promise service they can not deliver and their customer service agents disconnect you when you ask to speak with someone hire up They are charging individuals for service that is false and fraudulent..

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- Port Richey, FL, USA
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I signed up for direct TV because I could no longer afford Spectrum. I also needed an internet service they transferred over to an internet provider that was only offered to SNAP recipients which did not apply to me. Two minutes after I hung up I get this call from some one making out they were affiliated with direct TV. They offered me internet for $39.99 a month total cost for life. I said sign me up. Now I find out they are a separate company cause they want all the same info I just gave to direct TV. Ok I get my first bill for $68. and I call and talk to a woman in a supervisory position and I tell her how I feel a mistake has been made. We talked over 30 minutes to try and resolve this problem. She told me she would try to get me out of the 2 year contract I had signed. Now My fourth bill is up to $87 plus $10 for the equipment. These people have lied and misrepresented themselves. I honestly believe I am not the only one they have done this to. I am a disabled senior citizen and I don't think it is right that I now have to pay $300 to get out of this contract that I signed on a notepad and never had a copy of. They never said the price was not $39.99 or that I would have to pay an extra $10 for equipment when I signed but they did explain about the $15 a month I would have to pay if I left before my 2 years was up. I do believe this is a scam and it is being perpetrated on others. This should not be allowed. I figure I am over paying at least $60 a month now

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