Virgin Moving and Storage Reports & Reviews

Virgin Moving and Storage Reports & Reviews (5)

Avoid using this moving company!!!! Totally WORTHLESS

My contract was with US Pro Moving out of FL they are simply brokers. I was quoted $2150 for my move from St Paul to Daphne AL. Virgin movers picked up my items on 5-1-21. Bedroom set, dressers, nightstand, several boxes, ladders, tv etc.Per the contract it could take up to 14 days for my items to be delivered. I called on 5-20-21 spoke with "Mike" 773-592-8745 He said my items were in a warehouse in Bloomington MN awaiting a truck going to AL. We spoke often and he assured my my items were "on the way" He gave me another contact "Dan" 831-663-7028 who was supposedly in AL. He informed me my items were in a storage facility in Birmingham AL and would be delivered on 6-10-21, well after the promised 14 days per the contract.
I was contacted by phone by Pablo who worked for yet another moving company. He gave me a time frame FINALLY for delivery. He and 2 coworkers delivered my items with several surprises: MISSING items (Sony 40" TV, 6 ft Ladder (my 8ft ladder made it) my antique night stand, a large hard side Samsonite suitcase full of foot ware) ALL VANISHED!
Several boxes were completely damaged (glassware, dishes) A ceramic crockpot was in a million pieces. And this company wanted to collect $1000 from me as "final payment"
I file a claim to the "Claims Dept" 18375 Ventura Blvd Tarzana CA 91356 818-77-1921 on 7-6-21 with pictures of destroyed items. I was advised via email that I wasn't entitled to compensation because I purchased no insurance. Per the contract I had 10K worth of insurance.
ABSOLUTELY DO NOT USE THIS MOVING COMPANY!

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David at Virgin Moving and Storage is a complete con man. He steals everything. And I found this too late after he stole from me and my family as well and leaves us in limbo lying about where his trucks are. It's been months, we are calling police.

https://www.ripoffreport.com/report/david-kohanim-virgin-moving/agora-hills-cali...⇄ />
You've been warned!

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He has done the same thing to us. We filed numerous complaints and he sent a email to me this morning saying come pick up your shipment. I asked why and he stated because you filed a complaint on me

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- Englewood, CO, USA

Scammer's phone 818-402-3139
Scammer's website vgmoving.com
Scammer's address 30495 Canwood St. Agoura hills CA 91301, Tarzana, CA 91356, USA
Country United States
Victim Location CO 80112, USA
Total money lost $1,767.29
Type of a scam Moving

I came in contact with Virgin Moving and Storage (David being the "boss") when I needed a last minute move and the brokerage Purple Heart Moving and Storage put them in charge of my move. Purple Heart initially quoted that my move from central PA to Denver, Colorado was going to be $3,692.12 for 391 cf and one bulky item (a motorcycle). I signed off on this price and they proceeded to broker me to Virgin Moving and Storage. On the date of my move the movers were supposed to come from 8AM-10AM and they ended up coming at 2PM. One of them gave me papers and forms to sign, and seemed impatient when I was reading through every form, telling me that since they were already there with the truck even if I saw something I didn't like on the contract I would still lose my deposit. I signed the forms that were presented to me that said the initial $3,692.12 quote price, but they said it may needed to be adjusted because I needed more room for my move, which was strange because I supplied an incredibly accurate itemized list. I offered to leave some boxes so I could stick to the original estimate but they kept insisting that it was too late and I was already way over. Three hours later my items were moved into the truck and the mover said he needed to talk to his boss, David, about the price adjustment, which still was not clearly explained to me. When he returned he had me sign forms with the "new price" on them, with my items already in the truck, but the adjusted price was nearly $2,000 more than the initial agreed price. When I asked about this I was told it was because I needed to pay for the extra cubic feet above the motorcycle, because they could not stack anything on top of the motorcycle. I thought this was covered by the "bulky item fee" listed as $450 on his bill but was initially $200 in Purple Heart's estimate, but he said it was a different fee.

I am not familiar with this industry so I figured there may be a better explanation for this great increase in price when I talked to David myself. I attempted to contact David about this multiple times and my calls were ignored for the first half of the week. I was told at one point "I'm driving, I'm busy" and was hung up on. At this point I realized something was a little fishy because I was not getting answers that were straight forward or informative at all. I then contacted Purple Heart on Monday and explained the situation to them and asked if they could review the paperwork I was supplied with (which I had taken photos of) to see if the extra $2,000 added was legitimate. They tried to get the paperwork from David throughout the week and he would not supply them with the paperwork. I then just sent Purple Heart the photos that I took of my initial paperwork so they had something to work with. I received a call from the movers that next Sunday saying that they were going to arrive the following day, and I informed them that I wanted to talk to David to straighten out the price discrepancy before the delivery of the items. I called David and he finally answered the phone, and began to talk about the room above the motorcycle like his movers did, although Purple Heart said that space was already accounted for in the original estimate. He then began to talk about how you can't trust brokers and that they were just trying to rip me off and how they were the ones that undervalued the move.

On Sunday, I frantically was calling everyone involved in this move, including David, demanding he send me the paperwork so Purple Heart can review it. My partner in the move also called David for information and after asking a few questions my partner was asked "do you even speak english? Do you speak english?" by David and refused to answer any more questions. Later that night he sent me a cryptic list of cities, zip codes, and cf of moves, which is when I realized that my zip code had 250 cf instead of the "750 cf" I was told was my adjusted total. I texted him back asking about this discrepancy and when I saw he was more responsive via text I began to ask some questions. There were many discrepancies still in the information he was telling me- in one message he stated that the motorcycle would occupy 200-250 cf then he stated it would be 250-300 cf. I tried to get the rational behind these errors and suddenly he became very defensive and said that he was going to put my items in storage unless he received 70% of the deposit before the delivery of the items. At this point it was 10 PM EST and he wanted me to wire an extra $1,000 to him before the move at 8 AM the following day. I was not comfortable doing this and said that the agreement we had was to pay three payments- the down payment, the payment at origin location, and the payment at the destination. We had payed the first two and I didn't understand why he was asking me to wire $1,000 to him that second. When I said this was not possible and said that we could send him pictures of the money orders if he had any doubt, he just said "ok I move your stuff to storage" which would mean that he would get money for the amount of time my items sat there. On top of that one of the Venmo accounts he sent me had the name @acitymovingandstorage which was not Virgin. When I told him this he said "you're right use the Zelle account for Virgin". The fishiness kept mounting up. I was afraid and helpless, and I felt as if I was being threatened at this point. This man told me I was wasting his time and reminded me that it was Sunday and to not talk to him. I was beyond distressed and upset with the events. I called the movers directly, obviously sounding very upset and asked if they could deliver the items anyway, they said David gets unreasonable sometimes and said they could deliver my items at 2 AM instead of that next morning as long as I had the money. They made it seem like they were doing me an unbelievable favor when they were just doing the job they were supposed to do anyway. They also said the reason he wanted me to wire money was because he didn't think I was going to pay because he claimed my partner gave him a "difficult time" on the phone, when I know this did not happen, and when that conversation was a full 24 hours before he decided that I needed to wire him money. This felt like extortion and coercion, and I feel like what's been done to me and my partner throughout this whole experience is criminal. I had really never felt this used.

The movers being nice made it seem like it was the "good mover, bad mover" technique to get me to settle for the inflated price that still wasn't explained to me. My items were delivered that morning at 3 AM and the motorcycle had a large scratch on it that was not there before. Other than that all items were accounted for, to my surprise. I still had to pay this inflated price and Purple Heart said that the documents were scribble that did not make any sense and that the numbers were not explained and seemed to appear out of the blue. I sent them all of the text messages between David and I and the customer service representative at Purple Heart and her and her supervisor were absolutely appalled with the way he spoke to me and the way he treated my case. This, on top of the vague explanations we were getting were enough for me to recognize this as a scam.

If that wasn't enough, upon searching David's phone number online I found his number associated with about four different moving companies. Some of these include Success Trucking, ScamPulse.com Moving and Storage, Call Me Van Line, and of course, Virgin Moving and Storage. When I looked at the address he supplied for Virgin Moving on Google Earth, I saw that the building listed as the address was for sale. Since I was set up with David and his crew, something felt fishy. After doing all of this research I knew I had been scammed and I don't want anyone else to suffer the same fate I did. Purple Heart informed me that they will no longer be doing business with David after this experience, which was corroboration enough for me that they are truly an illegitimate business. If you are looking to move, watch out for the name David Kohanim.

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