Sign in  

Viva Aerobus

Sharing is caring! Are you having problems with Viva Aerobus? Use ScamPulse to file a complaint.

Viva Aerobus Reports & Reviews (1)

- Los Angeles, CA, USA
Report

Original flight (QCYN4N) ticket was purchased on June 24th. Due to COVD-19 related issues, the original flight was changed for a later date on June 30th, all which was paid for. On August 26th, I received an email stating that my flight was changed, without my consent. On August 28th I called Viva Aerobus to see what my options were due to needing to be in Mexico on September 4th at 6pm. The representative I spoke with informed me that the only flight available was for September 3rd at 2:50 pm, this flight did not work out for me. The representative proceeded to tell me that the my other options were to receive a voucher or have a refund issued. I proceeded with a refund however I did not have my bank account number or routing number readily available for reimbursement. She proceeded to let me know that I could call back at a later time to proceed with the refund. I called back on August 31st with my bank information to receive a refund. A different representative told me this was not possible. After speaking with his supervisor, Enrique Gonzalez (badge number 9003196), the supervisor very rudely told me that he will NOT issue a refund and that it was not his fault that the original representative said they could issue a refund. Once a company says one thing, regardless of whether or not they are wrong, they must follow through with what has been spoken.

Useful
Reply
Check fields!

Report Viva Aerobus


Upload here Increase visibility and credibility of your review by
adding a photo, document or video
Submit

Viva Aerobus Contacts

If you know any contact information for Viva Aerobus, help other victims by adding it!

Add new contacts
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New