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vtecsupport / usa.novadevelopment.com Reports & Reviews (1)

- Mary Esther, FL, USA
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THE HOME SHOPPING NETWORK SOLD ITEM #541212339 HP NOTEBOOK 17-X039DS BUNDLE ALONG WITH " PC LIFESTYLE SOFTWARE & SERVICES 5 PLUS". THE PACKAGE CONTAINED LIFETIME OF TECHNICAL SUPPORT BY VTEC SUPPORT, AND SEVERAL SOFTWARE DOWNLOADS, (OFFICE) , BY USA.NOVADEVELOPMENT. A BROCHURE FROM THOSE TWO WAS INCLUDED IN THE SHIPMENT WITH INSTRUCTIONS ON HOW TO ACTIVATE WITH THE CODE PROVIDED, AND INSTRUCTIONS ON DOWNLOADING SOFTWARE PROGRAMS. THERE WAS NO RESPONSE TO PHONE CALLS MADE TO BOTH COMPANIES: NO PERSON ANSWERED, YOU COULD BE ON HOLD OVER AN HOUR, THERE WERE NO RETURN CALLS. THE WEBSITES TOOK MESSAGES BUT NO RESPONSE. ULTIMATELY THE PHONES NO LONGER WORKED. HP TAKES NO RESPONSIBILITY. THE MINIMUM SOFTWARE PROGRAMS COST OVER $300 TO BUY. HP SHOULD BE RESPONSIBLE FOR THIS SHAM!

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