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Wear The Shield

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Wear The Shield Reports & Reviews (1)

- Alabaster, AL, USA

I saw the advertisement on Facebook, so I went to Weartheshield.com to order 3 masks for $20.00. Once I put my credit card info in, the website forced me to go to ¨ultra filters" page. I did not want the filters, but I couldn't get off the page until I hit ¨ok" Then the dang site sent me to "bonus offer" of 3 more tye dyed masks. I did not want those either. After just getting off the website, I immediately called the company and a machine answered and said all call are referred to the website. The website says all sales are final and they are not taking returns due to Covid. I could not stop the purchase of the filters or the tye dyed masks as the company already had my credit card. I called my credit card company (Capital Once) immediately and they started an investigation and sent me a new credit card.

I received a message from my credit card company that Wear the Shield tried to charge my card a month later, but it was denied because they had the old credit card number. At no point did I sign up for a re-occurring order or give permission to charge my card. I then called the credit card company again to discuss the whole situation and they agreed that it was an unwanted charge as I could not stop the transaction or return the filters that cost $20.00 and the tye dyed masks that cost $29.70. They reached out to the company and did not get a satisfactory answer from Wear The Shield. Also, the credit card company was concerned that Wear the Shield tried to charge my credit card 5 times in 4 days in the past week. Thank goodness they don't have my new credit card number. The credit card fraud specialist at Capital One asked me to please file a complaint with the Better Business Bureau.

Even though the lost money to me was $49.70, I had to get a new credit card and this company is desperately trying to continuously charge my account.

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