Westgate Cruise and Travel Reports & Reviews

Westgate Cruise and Travel Reports & Reviews (2)

Bait and Switch Scam

Re: Westgate Cruise and Travel
Westgate Cruise and Travel is the worst place to ever book a cruise. They will promise the lowest price on your cruise and then pull a bait and switch on you! Buyer beware! We are elite travel members and have been using them for 14 years. We will never use them again. We booked 3 rooms on a cruise in June 2023. They gave us the special price of $1582 a room for our cruise. We considered getting the drink package for one room and we’re given the price of $2158 to include the drink package. We decided against the drink package and wanted to just get the room for the $1582 price. We booked the rooms the very same day and same time but were told they could no longer honor the special on the 3 rooms, only 2. They charged us $2585 for the 3rd room. We got no drink package and nothing special for that room, just the additional charge of over a $1000. Does that sound like the best price guarantee? I wish we had never booked through them and went through the cruise line instead. Their customer service puts you off and there is never any satisfaction, just the promise of a call back from a supervisor that will never happen. I hope the additional $1000 they screwed us out of is worth our discontinuing using them forever. They will never get another red cent of our money!

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Victim Location 28215
Total money lost $1,300
Type of a scam Travel/Vacations

Scammers! I purchased two cruise cabins during a special promotion they were running. The promotion was buy a cabin get one free with a voucher. All we were told we had to pay was $94 for taxes and port fees. We purchased 2 cabins and that means we were to get 2 vouchers for free cabins. Once we received voucher the price went to $600 for one cabin and almost $800 for the other. When I told them how upset I was they insisted I was still getting a good deal! BUT this was not the deal I was sold! Nothing in this world is free, and I knew that...But they were so convincing in the beginning and I fell for it! Now I can’t get the guy who originally sold me the dream to call me back, and I have unsuccessfully tried many time to speak with management! Horrible customer service. Great in the beginning and then horrible once they mess up!

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