Westquill.com Reports & Reviews (2)
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SCAMPULSE
|
SCAMPULSE
If you know any contact information for Westquill.com, help other victims by adding it!
Scammer's email [email protected]
Country United States
Victim Location PA 15212, USA
Total money lost $49
Type of a scam Online Purchase
shipping took 3 months, and the company now says the product was 'disposed of' by the USPS for a bad address.
scammer refuses to reship without more money changing hands
Country United States
Victim Location PA 19130, USA
Total money lost $54
Type of a scam Other
In short, these people claim to have a return policy, but there is no actual way to return the items or to give negative reviews, and I suspect in exasperation people like me just give up, but I decided this time instead to be a stickler, not take the partial refund, and report them to the better business bureau. I hope you can nail them for this family obvious little scam. Please do let me know if I can be of help to you. Thank you so much for your hard work.
"Dear ******,
Our sales team reviewed your request again and we wanted to let you know that, we are offering you a 45% refund instead of returning the items.
If you still want to move forward with a full refund then you need to return the shirt.
How would you rate my reply?
Great Okay Not Good
Warm Regards,
Haider | Customer Service Specialist
Westquill Customer Support Team
Shipping Policy: ********************************************** Refund Policy: ******************************************** ***********************
On Thu, Sep 7, 2023 at 7:48 PM UTC, *** ******* <***.*******@*****.com> wrote:
Your 20% discount offer is not helpful to me unfortunately. I am not going to buy more products of course if I cannot return items. I'd be grateful though if you applied it towards the shirt I already bought (a small to replace this medium): ORDER #******* * * ******* *** ** ****** ** ** ******** *** ****** ******** ********** ******* ******* ******** ******** ********** ******* ********** ** ************ ******** ****************** ******** *********** ****** ********************** ******* ******* ***** **** ****** ******* **** *** ************ ** ***** ** **** *** ** **** ** **** ** **** *** ******* *********************** wrote:
Sorry. Please let me be more clear. You have not given me an address that works so I have no option of returning it. USPS did what you said to do (they looked at your email and copied it down exactly) and it got returned to me, and they were worried that might happen because your address was not coming up in the system so we checked 3 times.
So returning it to you is not an option. So this to me seems like a scam. You are basically saying I have no return option. I would like 100% of my money back please. All I want to do is return the product. If you do not offer me the option of a return that actually works, making me pay at all for the product is not acceptable. If I do not recieve a 100% refund, I will go online and leave reviews describing my experience as follows:
"Don't buy this shirt cause you might get scammed like me if you need to return. I was excited to try this shirt. I'm often between a medium and a smal. So I tried a medium. Unfortunately, I picked wrong. When I tried to return it, they gave me a shipping address that didn't work (the USPS folks thought it was a nonsense address too) and it got returned to me. Now they are saying that I have to just keep the shirt and pay for most of it, or return (which I can't do cause their shipping address is nonsense). So yeah. I'm out $40 bucks for a shirt that's too big for me. Scam. Buyer beware. Unhappy customer. I told them if they didn't offer me a viable return option or give 100% refund I would post this. They didn't care. "
Please let me know what you would prefer.
Cheers,
***
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****** ** ** ******** *** ****** ******** ********** ******* ******* ******** ******** ********** ******* ********** ** ************ ******** ****************** ******** *********** ****** ********************** ******* ******* ***** **** ****** ******* **** *** ************ ** ***** On Thu, Sep 7, 2023 at 3:16 PM UTC, Westquill Customer Support Team <[email protected]> wrote:
Dear ******,
Hope you are doing well.
Thank you for reaching out to us.
Our sales team reviewed your request and we wanted to let you know that, we are offering you a 40% refund instead of returning the items. This choice allows you to avoid shipping fees and enjoy a faster refund process Plus you can keep the goods or donate them to someone in your family members or friends. Your refund will be processed in just 3 business days!
Moreover, we would like to offer you a 20% discount on your next purchase.
If you still want to move forward with a full refund then you need to return the shirt. Please note that we do not provide a return label, and we encourage you to review our return policy at ******************************************** for additional details.
Warm Regards,
Haider | Customer Service Specialist
Westquill Customer Support Team
Shipping Policy: ********************************************** Refund Policy: ******************************************** On Thu, Sep 7, 2023 at 2:32 PM UTC, *** ******* <***.*******@*****.com> wrote:
Hi Haider,
So I went to the post-office about 10 days ago to mail back the shirt and mailed it to the address provided. The folks at USPS were a bit confused because they could not bring up an address on their computer that matched the address you sent me above. But they sent it anyway as you had written it (for $8.25), and unfortunately 2 days ago the shirt got returned to me with "Return to Sender. No such Number. Unable to Forward." on it. This is of course quite frustrating, especially since my wife and I just had a baby we brought home from the hospital two days ago and I am unable to run further errands at this time. Can you please either (a) send me a pre-paid label with the address (for fedex, ups, or usps) so I can give it to a truck that passes by or (b) refund the shirt 100% (I'll just give it away to a friend or something, since it doesn't fit me).
I've already bought a replacement shirt a size smaller and hopefully that will come soon. Thank you.
Cheers,
***
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****** ** ** ******** *** ****** ******** ********** ******* ******* ******** ******** ********** ******* ********** ** ************ ******** ****************** ******** *********** ****** ********************** ******* ******* ***** **** ****** ******* **** *** ************ ** ***** On Sat, Aug 19, 2023 at 4:04 PM UTC, Westquill Customer Support Team <[email protected]> wrote:
Dear *** *******,
Hope you are doing well.
Thank you for reaching out to us.
The size chart provided by our supplier indicates dimensions that correspond to two sizes smaller than what we have listed on our website. To ensure you receive the best fit possible, we decided to send you shirts two sizes up from what you initially selected. For instance, if you ordered a shirt in size M (which is your correct size), you will receive a shirt labeled XL, which is 2 sizes up, but when worn, it will perfectly align with your desired fit.
********************************.png
Our sales team, reviewed your request and we wanted to let you know that, we offer you a 25% refund instead of returning the items. This choice allows you to avoid shipping fees and enjoy a faster refund process plus you can keep the goods. Your refund will be processed in just 3 business days!
If you still want to move forward with a full refund then follow the given below instructions.
To facilitate the return, please ship the item(s) to the address provided below:
F1 Group
RMA#*******
SW 127th Ave
STE B-1 #102
Miami, FL 33186
United States
For a smooth return process, kindly ensure to include the RMA# on the package. Please note that we do not provide a return label, and we encourage you to review our return policy at ******************************************** *or additional details.
Once you have shipped the package, we would greatly appreciate it if you could share the tracking details with us. This will enable us to monitor the shipment and ensure its safe and timely arrival.
Thank you for your cooperation in this matter. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction with your shopping experience.
Warm Regards,
Haider | Customer Service Specialist
Westquill Customer Support Team
Shipping Policy: ********************************************** Refund Policy: ******************************************** On Sat, Aug 19, 2023 at 3:55 PM UTC, *** ******* <***.*******@*****.com> wrote:
order number: *******
Hi, I would like to return my shirt. It is too large. I already ordered a size down.
Cheers,
*** ** ****** ** ** ******** *** ****** ******** ********** ******* ******* ******** ******** ********** ******* ********** ** ************ ******** ****************** ******** *********** ****** ********************** ******* ******* ***** **** ****** ******* **** *** ************ ** ********************************************************************************...⇄