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SCAMPULSE
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SCAMPULSE
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Scammer's website gmail
Scammer's email [email protected]
Victim Location BC V5E 4H9, CAN
Type of a scam Online Purchase
Email Subject Line read: Your Annual PC Protection Plan Update.
This is quoted from that email:
"Although your annual subscription was due today the auto debit service that has been in place since last year will take care of it. The annual cost of $329.99 is presently being handled through account funds credits; in a few hours, this charge will show up on your bank statement shortly. Please contact support right away if you want to stop auto debit in order to avoid further charge. Contact Michael A. Damico, Geek Squad Service Team at 1-833-749-7987."
I contacted "Michael" and advised I did not want this service. He said the money was already being taken from my bank account (which it wasn't yet). To get a refund I had to fill out an "Online Refund Form" which I had to download from a program they sent me (called “TeamViewer.dmg”).
I entered the refund amount of $329.99 on their form, then I checked my bank account as they said refund should be there.
(Note: at this point I did not realize they could see or access my Banking information)
The refund did show up in my account - but for $32,999.00 !!
Their so-called “Refund Form” remove the decimal point.
To make a long story short........They said they couldn’t reverse the error, as their
“Chase Bank” had now "locked" them out of their account due to the huge Money Error, etc etc. They said the only way to fix this, was for me to go to my bank and withdraw $20,000. in cash. (Yup - I knew I’D BEEN SCAMMED).
I assumed they were going to tell me to send the cash to them, but I said "No, I am going to the bank right now" and have them straighten this out. They said don't, don’t, don’t as that would Lock Up all my Bank accounts and theirs also for 90 days for more, etc.
He went on and on with all sorts of reasons for me Not to tell my bank, but just to go to my bank and withdraw $20,000.
I refused and advised him that I was going to my bank right now and hung up.
I immediately phoned my bank, briefly told them the scenario and said I would be there in 15 minutes. Once there, they said “yes” I was scammed.
That $32,999 “refund money” now showing in my account was actually money transferred from my own “LINE OF CREDIT ACCOUNT” that hadn’t been used for in years.
The bank instantly stopped all activity on all my & my husband’s accounts, and cancelled both our bank cards. They transferred the $32,999 back our Line of Credit account,
then froze our accounts and advised it would take 4-5 days to set up new accounts.
They then advised that I should immediately take my laptop to have it professionally cleaned, which I did and also had them install a top of the line Anti-Virus program.
Total cost approx $170.
When the new accounts were set up, Vancity had us present when they moved the money
to the new accounts and cancelled all the old accounts.
We ended up cancelling all our Bank Accounts, cancel our bank cards and stop all
Auto Withdrawals & Auto Deposits. The Bank then set up all new accounts for us.
We then had to contact every business to “re-setup” all new Auto Withdraws &
Auto Deposits with the new information.
It was a huge task and took days to contact everyone, including the Cdn Government.
Note: TEAM VIEWER was the name of the program the Scammers installed on my MacBook.