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Windows Reports & Reviews (77)

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caller said have problems with my computer and need to fix.

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Pop up on my laptop that says it's from Windows and that my computer has a malicious virus!! I had to press escape to get out of it and reboot my laptop. Would not let me close the warning page!!

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- Ardmore, OK, USA
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Numerous numbers from area code 523 call me constantly! They have called me more than 100 times since Feb. 8. They said the have a security id for my computer that I need to put in. They’ve cussed me and gotten mad at me.

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- Pensacola, FL, USA
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Caller said they were Windows help. Said my computer had been hacked. Said I had to do a repair. Sent me to Best Buy’s telling me they would pay for everything. Said I had to get a program for ip blocking. It would be downloaded in iTunes cards equaling $450. They set up a paypal credit account on my acct for $500. Had me pick up 6 cards and scratch them off to download. Then they wer gone!

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- Pittsburgh, PA, USA
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A person claiming to represent “Windows Technical Department” called to tell me that I have viruses on my computer. The caller wasn’t able to explain how he ascertained this, nor was he able to tell me what virus my computer was suspected of carrying. I didn’t keep him on the line long enough to determine what information he was trying to extract, but it was clearly a phishing attempt.

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I heard about the scam where scammers call to get people to say "yes," then make charges or open accounts because they have the voice recording that can be used as a verbal authorization.

My daughter answered my phone while I was in the bathroom, then she just handed it to me and I said, "hello." The man called me by my name, he said, Ms ... And I said, "yes" and he immediately hung up. I tried to call the number back and it says, the wireless customer you are calling is not available. They never called back after that. My daughter said the man said he was from "Windows." I did not call Windows or do not need anything from Windows. Anyway, I thought it to be strange to hang up after I said "yes." The number the man called from is 888-987-4561. I'm bringing this to your attention and I immediately notified my bank as well. Thank you

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posing as windows and wanting in the computer to repair

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- Columbus, OH, USA
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computer virus scam telling consumer to provide personal information.$200 for seniors $249 2 devices, $349 for 6 devices.

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- Spartanburg, SC, USA
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Ricky Thomas called and said my computer had been hacked. Call came from Pennsylvania. Lady had a foreign voice. Wanted me to get on computer and let them into my computer. Other phone number 509-590-2148. People that were hacking my computer Russ Blake, Thomas Demetria, Patrick WG and Ramcherale.

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- Camas, WA, USA
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I had a man who called saying he was calling from Microsoft about my computer. He asked me to turn on my computer. I have an apple computer and when I told him this he started asking questions about the operating system, and asked me to turn it on. I told him it was a scam, and I wouldn't be turning on my computer for him, since I don't have a windows computer and asked him to put me on his "do not call" list. He then said it wasn't a scam and asked me to turn on the computer and he would walk me through everything and I would understand. I told him I wouldn't and it was rude to scam people and he hung up on me.

He was very insistent that I needed his help. He would not let it go, and never used my name. There is no way he would have known what computer I had if he didn't know my name. Although, I have a hispanic last name and he started the conversation in spanish, which I do not speak. So maybe he did know and I just couldn't understand because he was speaking a different language with an East Indian accent.

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- Corpus Christi, TX, USA
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I received a phone call from this number indicating he was technical support from Windows and that my email address was being used to send spam to people worldwide. He knew my email address and persisted that he was going to show me how people were getting access to my email trying to hack my network system looking for personal information. He wanted me to give him access to my computer.

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- Torrington, CT, USA
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I have received calls from this number telling me that my computer has been compromised and I have to give them information to access my Windows computer system. I have blocked them and reported them. This number calls at all hours of the day and night.

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- Waukee, IA, USA
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The same phone number showed up on Caller ID. They called on 3/29/17 at 3:50, 4:59, 6:43, 7:12. I answered the

phone call on the 7:12 call. I think I said 'yes?' and the caller said "This is Jason from Windows", and then he hung up.

When I told my wife what happened she said I'd probably just been scammed when I said yes. I am now reporting the incident to the BBB. Thank you.

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- Bernice, LA, USA
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Said I had error messages on my computer, that need to be fixed.

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- West Palm Beach, FL, USA
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Alert popup saying my computer was damaged and I needed to call the number. A person answer saying my computer had been hacked and had spyware on it. She said if I didn't call my computer would have been blocked and windows network was in danger. She asked me do I shop online. I replied yes. She ask to remotely check the computer and had me to type in goassist. She said my computer was now safe for browsing and then looked at my network she said I had a lot of Ip adresses that were from foreign places and a whole lotta attempts to gain access to my network . she said she can fix it for three hundred dollars. I said i don't have that . She kept saying she could fix it. I kept telling her I don't have the money now and could I just get her number to call back to fix the problem. she told me the number is the number I called. Very persistent, told her if I don't have it for the tenth time.

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- Chantilly, VA, USA
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Called my home number, I answered because there was a person's name and phone number listed, sounded like a call center with background information. He had an accent, and said he was calling from "Windows" and said they had received notification of several error messages from my computer and asked me if I was sitting down in front of my computer. I told him "no thanks" and hung up. I called the number back today and there was a recording that said it was a disconnected number. I looked up the person's name on white pages and there were a few US addresses listed for that individual.

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- Pooler, GA, USA
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Caller said he was from Windows and calling to fix my computer.

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A lady called saying she was from tech support, a problem had been identified with our computer, and I needed to get online and do something or other so they could help me. I hung up, but they called back 6 times in a period of two hours late one evening.

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I got a call this morning (Saturday) at 7:20am, from Steven in India, telling me that my Windows program on my computer notified them that there was a problem. I get many of these calls, sometimes several a week. I've talked to several computer experts and the all say, there is no way your Windows program on your computer notifies them.

I want these ridiculous calls to stop. These guys that barely speak English, start to argue and yell at me about my computer contacting them that it needs help.

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Consumer was contacted by phone from someone claiming to be from Windows using phone number 321-662-2458. Consumer was told they have a virus, and the company will need access to computer to fix it. At no time was the consumer contacted through their computer, only consisted of phone call. Consumer contacted their internet provider (Verizon) who ran a scan on their computer and found nothing wrong.

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