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Windows Technical Department

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Windows Technical Department Reports & Reviews (10)

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I received an email thanking me for joining the Windows Technical Department family. Your subscription for Defender Firewall has been successfully renewed and updated. Then it gave me the Product Information, see below (I omitted the Ticket Number). I knew I hadn't ordered this in the past so there shouldn't have been a renewal. I called the number (see at the bottom) for refunds & cancellations and they asked me to open my google chrome and enter a url which was www.fastsupport/ I was to put my ticket number after the forward slash. When I did then it was trying to bring me to a platform that would allow them to be able to remote control my computer. I closed out of it. I told the guy that I wasn't going to open it and if they took money from my account they were to immediately cancel it. He said this was the only way to get a refund or cancellation of the transaction. I told him I didn't trust what he was saying and he tried to reassure me that he was trying to help me and that the call was being monitored for my safety. I told him anyone could say that and anything else they want to try and sound like a legitimate company. I then hung up the phone.

PRODUCT INFORMATION:

Ticket Number :

Product Name : Defender Firewall

Order Date : JUNE-26-2020

Expiration Date : 1 Year from the date of purchase

Price : $ 199.99

Payment Method: Auto-Renewal

For any inconvenience caused to you, we do apologize for that. If you feel this is an unauthorized transaction, please contact our billing department as soon as possible. For refunds & cancellations, please contact our cancellation department and verify your identity. You can reach us on +1 833-626-0078

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- Odessa, TX, USA
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I keep receiving phone calls from this agency telling me my computer is receiving false information. I have asked them not to call me over and over. They do not listen and are very annoying. I had 1 person tell me to *** ** ***!!! Im tired of them. What can I do?

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- Pensacola, FL, USA
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Mike from Windows Technical Department said that according to the Microsoft Windows Server my computer was messed up and needed to be looked at.

He told me to click on my start button and then Run > R > Run > EventVwr > enter (ok)…

Event Viewer > Custom Views > Administrative Events > Double click (is single click) > (Center of Screen) Number of events: 6,986 (now it is 7,022) He said this was from the internet and shows how many apps are no longer running.

But I know that all computers have these!!! Because these are EVENTS that happened not an ongoing problem. This guy did not know what he was talking about! For me that was obvious. I wanted him to finish his spiel so I could see how this plays out.

According to this caller these come from the internet and are stopped programs!

He wanted to connect to my computer remotely and connect my computer to his server because of these events to clean these errors.

I ask him if he is calling from Microsoft again and he Claims to be a Microsoft Certified Technician. I asked for a number for the call center: (727) 498-0505 Ext.-311.

He claims to be from Windows Technical Department but NOT from Microsoft!!! So what company was that the department of if not Microsoft??? He claimed to be calling from Florida; however I know that the (727) may or may not be his location. Now days the “caller ID” is only displaying a recommendation and may NOT be a factual or actual location. I have seen my own number on that display many times.

The Event Viewer has nothing to do with what is downloaded from the internet. There are more events listed here than just from programs that have malfunctioned. Most of these are self-repaired by Windows Operating System, as the ones that are critical usually causes the computer to reboot and then Windows runs a short repair for mismatched data on the hard drive. These things can be a great help in looking for history if your computer does crash and will not come back up. These events should NOT be deleted out of the viewer which is all these people do and that is their fix.

They are not being honest about where these things come from. If a program is running it will be in the taskbar tray. If it stops running you should be able to reopen it from the Start and All Programs Menu. If it does not start you may need to uninstall that program and reinstall it.

I get calls all the time from these people like this either fake Techs, fake United States Treasury and other fake calls. I have also had numerous fake emails as well.

I am a seasoned Information Technology Technician with 33 years of both software and hardware experience and now semi-retired. I have had some friends that have been deceived by these conmen and lost over $400 on one occasion.

This is becoming a growing epidemic that needs to be addressed better than it has in the past. Many people that are deceived by these conmen are elderly and do not have the background to deal with them.

The warnings that the ScamPulse.coms gives are a good start; but usually unknown until after the con has happened.

At the end of this call; I told this conman that he was a conman and do not appreciate the fact that he is trying to steal money from people that cannot afford it. And he hung up!

I made a video of this call...

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This company has been calling me every other week saying that they have been getting error messages from my computer. My computer isn't even on half the time. I've never let them sell the service to me because I know this is a scam

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- Lewisville, TX, USA
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Received a call from "Windows Technical Department" stating I had a Trojan virus on my personal windows computer. I believe they were going to try and get information from my computer to hack in and begin stealing information.

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- Steeleville, IL, USA
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I have been receiving numerous calls (at least one per week) from foreign-sounding men/women with very American-sounding names. They claim they are from the Windows Technical Department and that I have some problems with my computer. I tell them my son is a computer programmer and that he does all of my computer problem work. I tell them to take my name off their list. They continue to call so I started asking them for their phone number and address and they get very obnoxious and tell me that I don't need that information. They say they are trouble-shooters for Microsoft and that I shouldn't ask them questions; they are trying to help. Yesterday around 4:30 p.m. I received another such call. I asked for the man's name and he said, "Sam." I asked for his last name and after a long pause, he said, "Sam Edward." I asked for the phone number and he gave me 1-800-246-6254. When I tried to call that number later, I got a message saying that I could not access that number from my location. I asked his address and he wanted to know why I needed it. I said, "Because I have asked you people to stop calling me and you won't. I want your address because I don't think you are a legitimate business." He very rudely said, "Of course, we are a legitimate business." I said, "If you are legitimate, then give me your address." He said, "18th Street." I said, "What city?" He said, "New York." I asked for the building number and he told me I was asking for silly things. Then I said, "You are on 18th Street in New York, right?" He said, "I am not in New York." He got very upset with me and began shouting at me. I hung up. I am so aggravated about these calls. Is there anything you can do about these people? I am on the DO NOT CALL list, but I don't have caller ID and I don't want to get it.

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- Silver Spring, MD, USA
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A man called and said that he was from the Technical Department of Microsoft Windows. He said that an analysis of my outgoing data indicated that there is a virus that has infected my computer. He stated that he could remove the virus if I went to my computer and followed his instructions. He told me that I should go to www.win33.us and at that point he could give me further help. I asked for his phone number and he stated that it was 1-315-407-4060 located in Brooklyn, NY. I did not follow his instructions.

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- Concord, NH, USA
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I received a call from my cell phone from a man named John Smith claiming to be from the Windows Technical Department in New York. He said that their database was showing that my computer had a virus and that if I gave him access to the computer, he could verify that there was a problem, and then for $149.99 his team would remove the virus. He said I could pay by credit card or I could send them cash. He tried to walk me through the process to give him access to my computer, but I wasn't following so he put his Senior Technician on the phone named Matthew Kidman. Before hanging up on me because I was asking too many questions, Matthew gave me his email at [email protected]. 

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- Spokane, WA, USA
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I keep getting phone calls from people saying they are from Windows Technical Department and asking me to sit at my computer and log on. I have told them I don't have a computer, I told them that I reported them to Windows, I played along with them saying how nice it was that I won a computer from them, but nothing deters them from calling almost everyday. I have just hung up, told them to quit calling me....nothing. How do I stop this or can I?

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- New York, NY, USA
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I have received several phone calls from the "Windows Technical Department," during which a guy with a heavy Indian accent warns me that my computer has been sending error messages and is likely infected with malware. When I ask what to do about it, he transfers me to someone else who begins to instruct me to hand over control of my computer to him. At that point I cuss him out and hang up. Looks like this is a pretty typical scam.

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