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Winter Wonders Store

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Winter Wonders Store Reports & Reviews (1)

- Reno, NV, USA • Feb 26, 2024
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They advertised on Facebook using the name Winter Wonders Store, selling Christmas merchandise (wreaths, etc) at a very low price. They obviously garnered a lot of interest. Made promises that customers would receive the merchandise in less than a week. I ordered 2 wreaths on or about 1/3/24. The charge went through but there were no follow-up emails, confirmations of the order, etc. After a couple of weeks of waiting, on 1/22/24, I emailed them to inquire about my order. I didn't see any phone numbers to call. The store name shows they're in Florida and that was where I obtained their email from. Please see my emails with them back and forth below. Their use of the term of endearment ("dear") highly suggests that they were not from the US. Although I have since received a credit from my bank after they did an investigation, I would like you folks to know about this company so that no one else will fall victim to their scam. Thank goodness I only spent $17.95. I'm sure there were people who spent way more.

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By the way, the "full refund" they promised never came through.

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Dear customer,

Sorry for your inconvenience and we are sorry for the bad case.

We have applied for a full refund for you and please do not dispute, which will cause the refund to fail.

The bank has informed us that the transaction needs 7 business days to be verified and processed, please kindly wait for it.

If you haven't received it in 5-7 business days, please kindly contact us and we will check our system record for you first.

Any problems, please feel free to contact us.

Best regards,

Cathy

Tue Feb 06 11:02:21 CST 2024,********** ******************wrote:

I called the postal service just now. They tried to look it up using the tracking number you provided but nothing came up because that was a China-based tracking number. Per the postal service, what is needed is a "carrier-specific tracking number" (whether it be USPS, UPS, Fed Ex) in order to be able to see what happened to the package. Do you have that carrier-specific tracking number?

The postal service could only see what 17track shows them but no address or any another information that the postal service could verify.

Please provide the proper tracking number (through USPS, UPS, FedEX, DHL etc).

From: [email protected] <[email protected]>

Sent: Sunday, February 4, 2024 8:00 PM

To: **************** *****************>

Subject: Re: Re: Where is my order???

Dear Customer,

Sorry for keeping you waiting for so long.we would like to show our sincere apology for the inconvenience caused to you

We found that your package has been delivered.

As to this situation, could I suggest you contact your local post office to locate where the package is and pick up the package by yourself? if we contact them instead of you, it will take more time for you to receive the package.

Please go to your local post office and provide them with the tracking number so that they can process it for you.

Meanwhile, please carefully check your mailbox or ask your neighbor if they have signed for the package. If any inconvenience is caused to you, please understand.

If you have any further questions, please don't hesitate to contact us.

Best regards,

Hayley

Mon Feb 05 12:00:00 CST 2024,********** ******************wrote:

I know what the tracking said, but I DIDN’T GET THE DELIVERY!

It must have been delivered to the wrong address. What am I supposed to do now? This is highly frustrating.

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From: [email protected] <[email protected]>

Sent: Saturday, February 3, 2024 2:38:57 AM

To: **************** ****************** Subject: Re: Re: Where is my order???

Dear customer,

Thanks for contacting us.

As we checked, your order has been delivered successfully,You can enter your tracking number:AS836842814CN, here:https://t.17track.net/ ,please confirm it.

Could you please have a check with your shipment,if it still did not arrive you,please kindly tell us,we will take further confirmation for you immediately.

Any questions, please email us anytime.

Thank you.

Best regards

Lucy

Sat Feb 03 18:38:57 CST 2024,********** ******************wrote:

Hello,

I started a dispute for this order with my bank (the one that made that payment to you) because it has taken so long to receive it. The bank looked into it and said, per the tracking number, my order was delivered on 1/25/24. I certainly didn't receive anything!

Was it even delivered to the correct address?

From: [email protected] <[email protected]>

Sent: Monday, January 22, 2024 10:04 PM

To: **************** ****************** Subject: Re: Where is my order???

Dear customer,

We are so sorry for the delay.

As we checked,your order is normally on the way. Your tracking number is: AS836842814CN, you can track it here please: https://t.17track.net/

Sometimes the strict custom inspection might cause some delay that we can't control, dear.

We are sorry and we have asked the shippers to speed your shipment.

In this case, how about waiting for more days, we will offer you the biggest discount as compensation for the delay.

Any questions, please feel free to contact us anytime.

Thanks for your understanding.

Hayley

Tue Jan 23 14:04:08 CST 2024,********** ******************wrote:

Hello.

I ordered a couple of clearance items from you back in early January. I still haven't received any confirmations via email or shipping notifications etc. Good thing I took a screenshot of my order summary, as shown above.

Order: VIP-231230054349322

Please tell me what's going on.

Thank you.

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