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Wonsulting.com Reports & Reviews (2)

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I am writing to you to report a case of false advertising and unfair business practices by the company Wonsulting. Wonsulting is a company that claims to provide resume and LinkedIn review, as well as career coaching, to help job seekers improve their visibility and land their dream jobs. However, I have experienced firsthand that their services are not as advertised, and that they refuse to issue refunds to dissatisfied customers. I purchased the starter pack from Wonsulting’s website for $1,272, which promised to provide me with a LinkedIn and resume review, as well as career coaching. After my purchase, I received a welcome email from Wonsulting and learned about the Resumeai tool, which is supposed to generate a professional resume based on industry keywords. I used this tool and was impressed by the result. I hoped that the rest of the services would be equally helpful. However, when I met with my assigned coach, Amanda, she did not provide me with any meaningful feedback or guidance. She told me that I had already done some of her work for her by using Resumeai, and that she did not need to change anything on my resume. She also said that I did not need the career coaching steps that were included in the starter pack, as I already targeted the industry, salary, and position I wanted. She basically told me that I did not need any of the services that I paid for. She suggested that I contact customer service to see what they could do. I followed her advice and contacted customer service immediately after our call. Reginald, the customer service agent who responded to my email, refused to give me a refund, citing the company policy. He said that all sales are final and I could give the services to someone else if I wanted to, but could not receive a refund. I find this policy unfair and unreasonable, as I did not receive the services that were promised to me. I paid $1,272 for a starter pack that was supposed to help me improve my visibility and land my dream job. Instead, I got a useless coach who did not offer me any value or support, and a customer service team who did not care about my satisfaction or experience. I tried to resolve this issue with Wonsulting directly, but they point me to their non-refund policy and offer to give me a different coach. I have also searched online and found out that there are many other customers who have similar complaints about Wonsulting’s services and policies. This shows that Wonsulting is not a trustworthy or reputable company, and that they are taking advantage of people who are looking for help in their job search.

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- Alexandria, VA, USA
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Wonsulting advertised a false service through their website for $1350 called their "Ultimate" package. They offered a payment plan through SHOP Pay, that I applied to where i am attempting to dispute for services I did not receive despite their no refund policy.

Here is the timeline of events -

Start of Services

Friday, May 6th - Spoke with Vrushali Wagh. Explained my current job situation where I am working 80-hour weeks with interrupted sleep schedules. I explained that I need a career switch to a Business Analyst role. As part of the agenda, Wonsulting stated that they had a three month goal to find me a new job. I honestly did not expect a job in 3 months, but I at least expected to have completed a number of interviews from the services as well as receive other major improvements in my job searching portfolio.

As of today, not a single interview I had in the past 5 months resulted from the services provided from Wonsulting. All the interviews I have done were gained from my own personal efforts to network and make friends with people who work as recruiters who could then refer me to companies and put me through the interview process. I genuinely am getting better help from my friends offering their help for free, rather than the almost $1400 service from the agency that I paid for.

* Below you will see a screenshot of the agenda from the call with Vrushali with the agenda points, where we confirmed at least a difference would be made in my job search within 3 months.

Career Consulting

June 21st – Chris Kwok reached out.

July 6th – Call with Chris Kwok. He gathered the requirements for what I was looking for in my dream role. Despite him doing so, key issues in my job search persist. I am still getting recruiters messaging me for roles outside of my goals, which again are for Business Analyst roles. When I try to apply for a Business Analyst roles, silence.

I also received the tip to buy LinkedIn Premium and message recruiters directly, whenever they post a Business Analyst role. So I have done so and I bought LinkedIn Premium and have been actively reaching out to recruiters. All of the recruiters I have reached out to have given only silence. This tip is useless and vapid, especially to someone who paid almost $1400.

Resume Revision

May 11th – Spoke with Jason (no last name provided?) regarding the route that I am interested in going with in my career. I described how I am looking for a full-time employee role (FTE) rather than a contractor role. I elaborated and told him I am open to finding ways to secure a full-time role where I am contracting in Fannie Mae and how I am interested in other companies as well including Amazon or Capital One, as well as Federal roles.

Jason has put in zero effort in improving my resume in any of the areas I had elaborated that I was interested in. In fact, he deleted my core competencies and sections of my experience, out of my resume and then simply reduced my resume margins and deleted my profile summary. How is any of that helpful in what I have paid for Wonsulting to accomplish?

May 18th – Call with Jason. I expressed to him that my resume was not strong enough for the job search and how he did not make any changes to suit me pursuing a Business Analyst role. Every recruiter reaching out to me only had Accounting and System Software roles, which are exactly what I am avoiding.

Linkedin Profile Revision

May 12th – Spoke with Saketh Turlapati, the service provider for the LinkedIn Profile Revision.

May 15th – Saketh finished LinkedIn Review. We had a phone call and he told me that my LinkedIn already looked good. The only changes he said to make were to update the profile picture and background picture to recent pictures, and to possibly use the DC landscape backgrounds for the LinkedIn banner.

There was no value added there, he literally did nothing. Nothing Saketh did has allowed my LinkedIn to be more appealing to recruiters and I continue to have major issues, the most prominent one being recruiters reaching out to me for the wrong roles, despite voicing several times at this point that I am interested in Business Analyst roles.

Auto Apply to Jobs

After 5 months, this is the key service I really needed. Especially since I work over 80 hours a week and work all-nighters. I thought that by purchasing a premium service and paying over $1300, this would help alleviate some of the burnout I am experiencing. I need this, and this service was one of the key reasons I got the ultimate package but I had not seen anything in this category done for a while. Apparently this service started on July 22nd but this is too little too late. It's far past the three months goal and my resume and linkedin have barely changed at all, so what value is Wonsulting providing by applying to jobs for me with a portfolio that is not optimized?

Job Search Strategies

July 21st – Spoke with Xiong-Jie Aaron Zhuo. All he did was tell me that I was already doing everything I can. There is, again, literally no value added here. Nothing new. I did appreciate his positivity and encouragement. But that is not helpful to my career search and there is no value added from this meeting.

12/9/22, 8:49 AM Gmail - Disappointed with my Services

Interview Preparation

August 10th – Gary Hwu reached out. I had already 5 interviews at this point, thankfully from my individual work and with zero contribution from the Wonsulting services. At this point, Gary reaching out was far too late considering that this is month 5 into my service. Again, no value being added to me and my portfolio from the almost $1400 service.

Refund Request

August 23rd – I reached out to Wonsulting and requested a refund. ________________________________________________________________________________...⇄ />
My last email to wonsulting and their payment program Shop Pay -

As you can see from my detailed account of events, Wonsulting has not honored the agreements made with me when I purchased the Ultimate Package. Any work that has been done by the service providers has been their most minimum effort, with minimal but mostly zero change made to anything they said they were working on. I have recorded every account in detail and have more than enough documentation to show to the Better Business Bureau or my credit card provider to dispute the charges; however, I would like to try to resolve this with Wonsulting first and request a full refund for the poor services that have been provided to me.

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