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Xfinity Reports & Reviews (6)

- Joliet, IL, USA
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i called a number on the internet that claimed to be xfinity customer service. i asked that they give me unlimited data plan because i was paying too much each month. and they told me that they dont have that but they were partnering with other internet companies. and they offered me at&t wifi. i accepted it and they said that they would cancel my wifi and home phone plan. The wifi and home phone plan was supposed to be canceled but this month i was supposed to pay my tv bill plan, i found out that they never canceled my wifi and home phone plan. I went to the xfinity store after to ask about it and they said that those people we called were fake and we got scammed because they wouldnt offer other companies plans.

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Caller said an Xfinity promotion for $450 would be bill payment for 6 months. The promo was an Xfinity and Target joint effort. If we purchased a $450 Target gift card then we would gain the promo discount.

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- Indianapolis, IN, USA
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I received a call from a man claiming to be from Xfinity. I actually called Xfinity last week to fix my internet, so I thought it may be legit. He called from 6027049224 and claimed Xfinity was remotely fixing my internet and that I needed to download the AnyDesk app. I found out that this is a spy app that if you give them your code, they can control you ENTIRE INTERNET presence and everything you have saved to you account. Do NOT download any apps someone you don't know tells you to. I called Xfinity and asked them if they had called me. There is no record of my name on their call schedule. Complete SCAM!

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- Hastings, MN, USA
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Caller claimed to be with Xfinity, asking consumer to pull up / provide account info so they could lower her bill, upgrade her modem, etc. At one point, threatened to "cut off service" if did not send a check or money order for $349 to a provided address in Brooklyn, NY. Caller seemed to have some basic info about consumer (home address, modem type), but rest of statements weren't adding up. Consumer recognized as a scam attempt, and hung up.

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Xfinity was going to update their "box" at no charge. They did not have to come out, and it would lower their bill, but they had to pay a $249.19. Gave a 808-444-4683, but on her phone showed a different number. — Asked for account number, so they could deduct the right amount.

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I received an email on 04.16.2020 from "My Comcast Account." The subject line said, "Incoming Mails on Hold." The email address it came from was [email protected]. I spoke with Comcast and was told this email did not come from them.

Below is what the email said. I felt a responsibility to report this email to the BBB. Thank you!

Dear Customer,

Due to the recent upgrade in XFINITY database, several incoming messages were placed on pending status, in order to receive the messages.

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We apologize for any inconvenience and appreciate your understanding.

Thank you for choosing XFINITY.

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