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Xsolla.com

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Xsolla.com Reports & Reviews (1)

- Huntersville, NC, USA • Feb 26, 2024
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We purchased a game pack on the internet from the website mentioned in the information provided. The payment went through, but we did not receive the game pack as promised. When we called and spoke to a representative, they stated that they would take our email address and have the game sent to us as we stayed on the phone with them. We told them that the game still was not sent and asked to speak to a manager. They stated that there is no manager to talk to. We then asked for a refund to which we were told that a refund cannot be given. We asked to be transferred to someone else to assist us in getting a refund or receiving the game that we had paid for. The sales representative stated again that there is no one else to talk to.

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