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[email protected] Reports & Reviews (1)

- Pleasanton, CA, USA • Jul 17, 2024
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Caller identified self as Chase Bank on introduction and many times throughout call. Because I was waiting on a return call from the Chase disputes department supervisor, I continued the call. I discussed my dispute regarding some charges to a card in full detail. I asked if this was the supervisor returning my call regarding the dispute. The female said yes. She said she could help me get rid of the charge. She asked for and received my credit card number including name as it appears on card, CVC, exp date, and billing zip. I thought she was verifying information to assist with the dispute. I gave her my DOB and the last 4 of my SSN. Throughout the call, she continued to identify as a chase representative. After she had gotten all of my information, she stated that she was in a department assigned to help eliminate my Chase CC dept. Again, identifying as a Chase rep and even offering to transfer me to the Chase dispute department at one point. Because of some in discrepancies in the conversation and the background noise, I repeatedly asked if she was with Chase. After a 14:12 conversation with me going into detail about my dispute, she finally revealed that she was not with chase, but instead was with American Consumer Cost Financial. I stated that I thought she was Chase returning a call, and not someone calling me out of the blue. She insisted that she represented Chase because she had information regarding my debt. Additionally, she attempted to mollify me by stating I had not given “personally identifying information”. I terminated the call.

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