Yrelis Griman Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Yrelis Griman, help other victims by adding it!
Total money lost $496
Type of a scam Other
In early April 2022, I received a response letter in the mail, dated March 30, 2022, from the bank saying that they have "completed [their] review of the claim...[and] determined that the transaction was made by [me], or someone who had [my] authorization."
This response was insufficient and unacceptable because I know that I did not authorize this transaction, nor did I enter these two recipients' unknown names in my Zelle account whom I do not know. My phone was also in my possession all the time, and I did not leave my home all day. I have never used Zelle to send any monies to anyone outside of my immediate family system.
Being unsatisfied, I called Wells Fargo again and again and explained to them that I did not authorize this transaction. On the last phone call, I was asked to write a letter, which I did on 4/6/2022, disputing the bank’s decision. On Friday, April 8, 2022, I took this letter to the nearest branch and explained the situation to a bank associate who then sent a fax cover request along with my letter to reopen the fraud case. This bank representative told me that I should hear back from the fraud unit within two weeks.
Two weeks passed and I did not hear back from the bank, so I decided to call the fraud unit. I was told that they had concluded their investigation and that the case was closed. I was truly dissatisfied and frustrated with the system that did not protect my vested banking assets as these funds were part of my monthly social security income to cover monthly rent and other expenses.
On Monday, June 3, 2022, I returned to the local branch and this time spoke with a service manager and a branch manager. The branch manager took my complaint and sent a request for the case to be reopened for investigation. On Tuesday, June 14, 2022, I received a response letter in the mail from the bank (dated June 8, 2022), stating that they “regret to advise this claim is closed, and the claims resolution remain unchanged. As this transfer has already been approved and processed, we are unable to stop or reverse the funds.”
Now, what do I do?