Zuhiog.com Reports & Reviews (1)
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SCAMPULSE
|
SCAMPULSE
If you know any contact information for Zuhiog.com, help other victims by adding it!
Scammer's email [email protected]
Country United States
Victim Location WV 25840, USA
Total money lost $70
Type of a scam Online Purchase
Reply:Re: Your order has been delivered
11 messages Maria (Support) <[email protected]>
Wed, Mar 15, 2023 at 2:52 AM
Reply-To: Support <[email protected]>
To:
Your request (104011) has been updated. To add another comment, please reply to this email.
Maria (HCYJTT)
2023/3/15 GMT+8 14:52
Dear customer,
Thanks for purchasing on our store.
The package has been shipped out. The tracking number: FAHUS1230287091YQ under the carrier: fargood
. Please track the shipping information through the following URL:
Please inquire first 17track: https://www.17track.net/en.
If 17track cannot be checked, please visit the official website of the operator accordingly.
DHL official website: https://webtrack.dhlglobalmail.com/
FedEx official website: https://www.fedex.com/en-us/home.html
USPS official website: https://www.usps.com/
Please kindly wait 3-5 days for the shipping information updated on the tracking URL. It usually takes 6-20 business days to arrive after shipping out. Please keep your phone open in case the carrier cannot contact you.
If you have any questions, please feel free to contact us.
Best regards,
Customer Service Center XXXXXXXXX 2023/3/15 GMT+8 00:29
I apologize, I accidentally clicked that I have received the order. I have not yet received the order. I see that it has just been shipped. Thank you.
____________________
XXXXXX On Tue, Mar 14, 2023 at 12:27?PM zuhiog <[email protected]> wrote:
zuhiog
Order No. 00002940
Placed on Mar 12,2023
Order Delivered
Hi XXXXX XXXXXXXXX,
Your order has been delivered. Thank you for your purchase.
Track your shipment to see the delivery status.
Track Your Shipment
or Visit Our Store
Shipping To
Free delivery Tracking Number
FAHUS1230287091YQ
Carrier
Other
Packing & Shipping Items
??Last Day $49.99??Dirt eBike - 3 hours fast charging + 140KM battery life electric bicycle
Style: X260 / 46.6mph & 1920 Wh(74.6 miles range)/Red/Extra Battery Pack(+$10)
Price: $69.99
Qty: 1 $69.99
Need Assistance? Talk to us.
We'll do everything we can to make sure you love your experience with us. Have any questions or feedback? Contact us at [email protected] ?
This email was sent by ?zuhiog?
????? HCYJTT ?????? ? Zendesk ??
[3KKZVK-YRGDV]
XXXXXXX Sun, Apr 2, 2023 at 10:40 AM
To: Support <[email protected]>
I received the wrong item from you. My order number was 2940 and I should have received this.
image.png
However, you sent me a pair of sunglasses. That is not what I ordered! Please fix this! How should we proceed?
I can take more pictures and provide more proof if needed, just let me know what you need.
____________________
XXXXXX Maria (Support) <[email protected]> Mon, Apr 3, 2023 at 1:03 AM
Reply-To: Support <[email protected]>
To: XXXXX Your request (104011) has been updated. To add another comment, please reply to this email.
Maria (HCYJTT)
2023/4/3 GMT+8 13:03
Dear customer,
Before providing you with a solution, we need to check all the items you have received to confirm the problem, which will help us solve the problem as soon as possible. Please provide the relevant information as required below. Thank you in advance for your cooperation.
1. Clear pictures of all the items received.
2. A clear picture with the tracking number.
3. A clear picture with the SKU number shown under the bar code on the package.
The above pictures will help us check the information of your order in the shortest time. Once we receive your reply, we will confirm with our relevant departments within 24 hours. To save your precious time, please provide the relevant information as much as possible.
Looking forward to your reply and thank you again for your cooperation.
Kindly remind: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address. Otherwise, we shall not be liable for any losses.
Best regards,
Customer Service Center
Dear customer, XXXXXXX 2023/4/2 GMT+8 22:40
I received the wrong item from you. My order number was 2940 and I should have received this.
image.png
However, you sent me a pair of sunglasses. That is not what I ordered! Please fix this! How should we proceed?
I can take more pictures and provide more proof if needed, just let me know what you need.
____________________
XXXXXXX[Quoted text hidden]
[Quoted text hidden] XXXXXXXX> Mon, Apr 3, 2023 at 3:47 PM
To: Support <[email protected]>
Thank you for the help. Please see attached pictures that you requested. Please let me know how to proceed.
____________________
XXXXXXXX[Quoted text hidden]
4 attachments
IMG_3072.jpg
2220K
IMG_3073.jpg
2301K
IMG_3074.jpg
2539K
IMG_3071.jpg
3197K
Maria (Support) <[email protected]> Tue, Apr 4, 2023 at 4:22 AM
Reply-To: Support <[email protected]>
To: XXXXXXXXX>
Your request (104011) has been updated. To add another comment, please reply to this email.
Maria (HCYJTT)
2023/4/4 GMT+8 16:22
Dear customer,
Thank you for your letter and we appreciate your honesty.
I reviewed your order and we sent you the wrong order due to a system error.
What you received is another export item, 3D polarized sunglasses. Once we receive the package, we will ship the correct item for your order. We'll ask customs about import duties and I'll give you the return address when we get an answer. What do you think?
We look forward to hearing from you.
If you have any questions, please feel free to contact us again.
Best regards,
Customer Service Center XXXXXXXXX 2023/4/4 GMT+8 03:48
Thank you for the help. Please see attached pictures that you requested. Please let me know how to proceed.
____________________
XXXXXXX??
IMG_3072.jpg
IMG_3074.jpg
IMG_3073.jpg
IMG_3071.jpg XXXXXXX> Tue, Apr 4, 2023 at 8:05 AM
To: Support <[email protected]>
What do I think? I think this is your mistake and you need to ship me what I purchased right now. If not, I will be contactacting the Better Business Bureau promptly. If you would like your sunglasses back you need to send me a shipping label and I will ship them back out tomorrow. However, you need to ship me what I ordered now and not wait until you receive these sunglasses back. It will take another 20 days to get them back to you!
____________________
XXXXXXXXXMaria (Support) <[email protected]> Wed, Apr 5, 2023 at 3:17 AM
Reply-To: Support <[email protected]>
To: XXXXXXX>
Your request (104011) has been updated. To add another comment, please reply to this email.
Maria (HCYJTT)
2023/4/5 GMT+8 15:17
Dear customer,
We received replies from customs and logistics companies.
Our return address is overseas. If you send the item back, customs will charge you a lot of customs duties, charge us a lot of import duties, and we don't necessarily receive the package safely and quickly, so we don't think it's wise to ask you to return the package.
After our discussion, we don't want to waste import duties, it's better to give this item to you.
We would like to ask you to keep this item, but we can no longer send you the item in your order, please understand.
If you really don't like it, we can give you a 10% refund and you can keep the item, you can give it to someone else or resell it for a good price.
What do you think? We look forward to hearing from you.
Best regards,
Customer Service Center XXXXXXX2023/4/4 GMT+8 20:05
What do I think? I think this is your mistake and you need to ship me what I purchased right now. If not, I will be contactacting the Better Business Bureau promptly. If you would like your sunglasses back you need to send me a shipping label and I will ship them back out tomorrow. However, you need to ship me what I ordered now and not wait until you receive these sunglasses back. It will take another 20 days to get them back to you!
____________________
XXXXXX Wed, Apr 5, 2023 at 7:49 AM
To: Support <[email protected]>
I now understand that this has been a scam the entire time. I do not see how you can morally do this to people. This is just sad. Could you please just refund 100% of my money? Please do the right thing.
____________________
XXXXXMaria (Support) <[email protected]> Wed, Apr 5, 2023 at 10:50 PM
Reply-To: Support <[email protected]>
To: XXXXXX>
Your request (104011) has been updated. To add another comment, please reply to this email.
Maria (HCYJTT)
2023/4/6 GMT+8 10:50
Dear customer,
We can't give you a return label because customs will charge us import duty and if we don't pay, we won't get the package and we'll lose more money. And the package may not be delivered to us accurately.
If you really don't want the package, you can sell the package and you'll get more money.
And we can give you a 20% refund to express our apology, although we sent a higher value item, but after all, we made a mistake in the order, we understand you.
Do you accept a 20% refund and keep the item? This is the best solution we can come up with.
Best regards,
Customer Service Center XXXXXX 2023/4/5 GMT+8 19:49
I now understand that this has been a scam the entire time. I do not see how you can morally do this to people. This is just sad. Could you please just refund 100% of my money? Please do the right thing.
____________________
XXXXXXX Thu, Apr 6, 2023 at 7:55 AM
To: Support <[email protected]>
Please just give me a full refund. The sunglasses that you sent me are worthless. Please just return 100% of my money. You have now stolen it from me.
____________________
XXXXXX> Thu, Apr 6, 2023 at 8:00 AM
To: Support <[email protected]>
I have now formally reported this scam and your business to the Better Business Bureau since you are not willing to return 100% of my money.
____________________