SCAMAwareness Avenue Reports & Reviews (69)
Awareness Avenue Contacts
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www.awareness-avenue.com
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Misleading information
This company refuses to do refunds. The emails you receive from them do not solve the issues at hand. Start to make complaints to the BBB. With fraudulent information online and refuses to issue refunds eventually it will catch up to them. An email doesn't fix everything! With this company, they take the money and run!
Ria
Scammed
Suspected scam site
Awareness avenue
I bought many Items for my daughters birthday and have yet to receive anything
We apologize that you still did not receive your order. We are very more than happy to help. We always make sure we respond to our customers. We may have missed your message or did not receive it.
Please do provide us with your order number here, and we will check the status of your shipment. We look forward to hearing from you.
Thank you.
Type of a scam Online Purchase
Initial means of contact Email
Buyer Beware
We apologize that you have a problem with your order. We want to help.
We do our best to respond to your messages as soon as possible. Please provide us with your email address and your order number so we can help you with this.
Please contact us again at [email protected].
We were founded in Denmark Northern Europe in 2016 and now we have operations in most of Europe, Asia, and the USA. Orders are shipped from various locations and warehouses depending on stock levels and the customer destination. The vast majority of our orders arrive within 10 business days and 15 business days for more remote locations.
We also want to let you know that we only have one shop and we only sell online.
We look forward to hearing from you.
Thank you.
FRAUD!!
Also, within ONE MINUTE of placing my order, I realized I put the wrong size. I tried MULTIPLE TIMES AND MULTIPLE WAYS to reach them but NO RESPONSE AT ALL. I now want a refund and there is NO ONE returning any of my attempts to reach them AGAIN. BUYER BEWARE! They do NOT CARE! Look elsewhere for your jewelry and save yourself from the SCAM!
We apologize that you have a problem with your order. We want to help.
We do our best to respond to your messages as soon as possible. Please provide us with your email address and your order number so we can help you with this.
Please contact us again at [email protected].
We would like to make it up to you. If you receive the wrong size, we will be happy to process a replacement free of charge. We look forward to hearing from you.
Thank you.
It seems I was scammed, shame on you ! Should I eventually receive my order, I will certainly apologize on this platform, but I am honestly not holding my breath.!
We sincerely apologize for the late delivery. We did encounter some delays shipping to South Africa, but rest assured, we keep track of it, and if needs reshipment, we also reshipped it. Please do provide us with your order number so we can check the status of your order and make sure you will receive it. You can also contact us directly at [email protected] and we will be more than happy to assist you. Rest assured, we will do our best to make sure you receive your order.
We look forward to hearing from you.
Thank you.
Thank you for letting us know, we are so glad you received it.
Please check on the link below on how to care for any silver jewelry to help it last longer.
https://blog.centimegift.com/does-sterling-silver-tarnish
Please don't hesitate to reach out to us if you need further assistance. We are here to help.
I checked your order and it shows that the order has been delivered last Oct 14th, 2021.
You can check the delivery details through the link below.
http://index.buffaloex.com/express/record/BUFZA3090093316YQ?language=en
You can contact us anytime at [email protected] if you need further assistance. We are here to help.
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)
Where is my item!
I understand you are frustrated. We have responded to your emails. Rest assured we are on top of this and have made a follow-up with the team.
Rest assured, it will be delivered to you.
I checked your order with tracking number YT2124621266052999. Your order has been fulfilled and is already on its way. You can keep track of it through the link below.
https://www.yuntrack.com/track/detail?id=YT2124621266052999
Please allow some more time for the information to update in the system. We already made a follow-up about this.
Don't hesitate to reach out to us through our contact us page link below.
https://www.awareness-avenue.com/pages/contact-us
We are always here to help.
TRACKING NO: YT2124121266023610
I honestly do feel that we have been scammed if I read all the stories about Awareness Avenue... damn!
We apologize for the delay. Please do send us a message at [email protected], and provide us your order number so we can check when the order was placed.
We apologize if it was shipped late, upon checking on the tracking number you provided, it shows that the item is already being dispatched as of Sept 6th, 2021. You can keep track of it through the link below.
https://parcelsapp.com/en/tracking/YT2124121266023610
Rest assured it will be delivered to you. Please allow some more time for the delivery to complete.
Let us know if you need further assistance. You can always contact us at [email protected].
I have ordered and paid for something for my daughter who has mental health issues. However, since I purchased it I have not managed to get any response from you. I dont care about the price or where you are located or even what you do with the funds. I just care about getting the item.
Are you legit? Can someone please respond. I have tried email and facebook but its a black hole.
The message below was meant for you. I apologize for the error in the name. But the tracking number provided is yours. We also sent you a message.
Rest assured we are a legit company. You can also contact us directly at [email protected].
I checked your order with tracking number YT2124621266052999. Your order has been fulfilled and is already on its way. You can keep track of it through the link below.
https://www.yuntrack.com/track/detail?id=YT2124621266052999
Please allow some more time for the information to update in the system. We already made a follow-up about this.
Don't hesitate to reach out to us through our contact us page link below.
https://www.awareness-avenue.com/pages/contact-us
We are always here to help.
Order number: 72810.
tracking number:YT2124621266052999
Also if you are a legit company why no responses to questions or you take days to respond. This does not put anyone mind at ease.
Please urgently advise.
They "drop ship", which means this stuff comes directly to your door from China. They buy it on aliexpress and put your information in for shipping..that's why it takes everyone here 7-14 days to get their jewelry. Their location is some fake shipping/post business building that is in the U.S.A. Do they honestly care about the cause? Ofcourse not, you're getting ripped off by 5x the price, to buy from them.. while they sucker you in with their facebook ads. Ask them if any of their claimed donations actually gets submitted.
1. You claim we buy our products from Aliexpress and eBay in order to "dropship".
I assume you don't actually know how my business or the intricate systems and relationships we have developed work. Therefore I consider this to simply be an assumption based on some personal research you may have done. The fact simply is, that the claim is entirely false. We do not purchase our products from either of those platforms. Over the years I have personally seen to the development of our relationships with certified sterling silver factories in both China, Europe and the USA. Yes, it would have been easier to "drop ship", yes it would have been cheaper. But I consider myself an honest person and I hold my customers in the highest regard, since, without them, we would not be here and we would not be able to help and inspire people by the thousands as we have done in recent years.
All of our jewelry, some of which is shipped from China, some of which shipped from the EU and the USA is certified materials and of the highest possible standards that can be achieved for low range metals. Why did I do this? To keep the experience of receiving the jewelry as fantastic as possible, whilst also being able to keep our price point low enough so that most people can enjoy our products.
2. You claim our location is a fake building in the USA.
Here I would have to assume you simply haven't done any research at all. Our business is registered in Northern Europe in Denmark. The business address is not public as it's my personal home and here in my home I personally check and vet every single item we sell on our website. Yes, we do have a post box in the USA. Why do we have that? Because from a logistical point of view, it's a lot easier for our American customers, if need be, to return their item to a postbox in their own country and then leave it to my team to handle the rest. Furthermore a lot of paperwork simply can't be done in a manageable way without this solution, so yes, we have that in place. It is however not fake.
3. You claim we do not care about our course.
This too is simply a false statement. You do not know me, you do not know my team. I have an entire document that's filled with personal stories from our customers that we have gathered via intimate conversions over email and messenger support. All of those stories are testament to how our products have changed peoples lives and in some cases even saved their lives. I will also right here address this line you made: "Ask them if any of their claimed donations actually gets submitted." Yes, I have every single receipt of every single donation to NAMI since we started that campaign. Has it been every month? No. Why? Because in my pursuit of building a proper company with products of proper quality I have not always been successful in having profitable months. However at every given opportunity we have donated exactly as stated on our website and I have personal thanks from NAMI too after a conversation with them from 2019.
4. You claim our customers are getting ripped off by 5x the price.
This feeds back into your first argument about Aliexpress. I know a lot about the suppliers on Aliexpress. Most of the jewelry in this price range is sold as some kind of alloy. This is an extremely cheap and low quality piece of metal that will oxidize and fade very quickly upon use. We simply do not sell these products. In fact in many cases my team and I have designed our own items and done our own photography, an example is our entire line of "I am enough" jewelry, only to find out afterwards that our jewelry designs were copied and stolen by Aliexpress suppliers, even Amazon and Etsy too, and then sold as something else at a much lower price point. Sadly there is not much that can be done in these cases, because copyright laws simply don't apply in the China in the same way.
I am sorry to read your comment here. It hurts me deeply as I am proud of my company and grateful to every single one of my customers. If this comment is made from resentment, because we may have caused you a bad experience then please accept my personal apology. I would like to advise anyone who experience any issues to contact our team on [email protected] and we will absolutely do anything in our power to help you become satisfied.
For anyone else reading this, I hope it will garner 2nd thoughts and maybe you will decide to still use our services. I promise we do everything we can to make sure your experience is a great as it can be.
Kind regards,
CEO, Mikkel Guldberg
We apologize if you did not receive your order. We would like to let you know that we are not affiliated with Awareness Outlet. We also checked your orders and both orders with Awareness Avenue were delivered. One order with tracking number 9300120224000029365695, shows delivered on May 17th, 2021. You can check the delivery details through the link below.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9300120224000029365695...⇄ />
Another order with tracking number 9300120224000029381749, it shows it was delivered on May 24th, 2021. Please check the delivery details through the link below.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9300120224000029381749...⇄ />
We have also responded to your queries via email and provided you the discount code you asked.
You can also contact us at [email protected]. We are always here to serve you.
Thank you and have a great day!
We're really sorry about your experience, our intention is not to ever scam anyone and we do believe our customers, in general, are really happy with our services and products and we are devoted to helping everyone out.
We would like to offer a free replacement of the ring that would fit you and you don't need to ship the original one back. Please send us an email as well at [email protected]. We are always here to help.
We will look forward to hearing from you.
We apologize if you have not received your refund. We would like to check this and make sure you will receive it.
Please send us an email at [email protected] with your order number and we will be happy to assist you further.
We will look forward to hearing from you.
We are sorry for your experience. It is never our intention to scam people. We would like to let you know that we have processed a full refund of your order when you contacted us and informed us that you did not receive it.
Please check the screenshot below for the refund that we processed through your Paypal account on May 5th, 2020.
Please feel free to contact us at [email protected] and we will be happy to send you further details about the refund.
Thank you and have a great day!
We are sorry to hear about your loss. We apologize if you have not received your order. We want to let you know that it is never our intention to scam people. We would love to assist you further.
Please confirm your order number, so that we can further check on this for you. We would love to process a reshipment to make sure that you will receive the items you ordered.
Please also contact us at [email protected], and we will be happy to assist you always.
We will look forward to hearing from you.
Thank you and have a great day!