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Bank of America Impostor Scam

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Bank of America Impostor Scam Reports & Reviews (30)

- Spanish Fork, UT, USA
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I received a phone call this morning, the caller ID said it was Bank of America (It came up with the phone number of 844-428-8542). I do not have a Bank of America account, so I found it was odd that they were calling. Anyway, the representative had told me that someone using my phone number opened a checking account 2 days ago, and that he was calling because he noticed suspicious activity when this new account was requesting to send two, $500 transactions through Zelle.

He didn't ask me any identification questions, except for my name and the last four of my phone number.

He then gave me a phone number to call Zelle with the cancel transaction numbers he gave me. He said he was going to transfer me to their customer service line, and he gave me this number, (501)817-9920 to call in case we were disconnected. Well, I became suspicious and so I hung up, and he called me back immediately stating that he had a Zelle customer service representative on the line to help me and if I could just wait a minute. Again, I just hung up because it started to seem odd. And the number that he gave me for their customer service isn't even a 1-800 number, it's an area code from Arkansas.

So I believe they were trying to scam me, no doubt asking for my credentials once I called that phone number he gave me.

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- Silver Spring, MD, USA
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this group called from BOA and acted like fraud was occuring, the asked if i was in fresno cali within 24 hours and if i had a dell computer based on the fraud tracker they were scanning my account. they also told me to check the phone and caller ID when i was asking how can i trust this person. once the call disconnected i called back to the real BOA and they explained what happend

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- Barstow, CA, USA
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They sent me this email, stating that they sent me a check that was attached to a letter. In which I did receive before, but from the actual bank. So I assumed this the real Bank of America until I googled their phone number. But by the time I’ve done that it was already too late. I already had gave them my debit card number and my full social, my address on file. It just wasn’t feeling right to me how they kept putting me on hold without any hold music. Was just silent for over 10 minutes, and was doing it back to back. Pretending like they were going to connect me over to someone else. They used my information and stole money from my bank accounts and used money on my credit cards.

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- Banner Elk, NC, USA
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Called me through the bank number, told me that i had fraudulent charges on my account, used my bank info to get the money through zelle, got my ssn, and sold my number to scammers all under the name of Tyrell Carter

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Text specifically says " "Bank0fAmerica: Actions: We'vedetected unusual transactions On 08/29. Visit, https://s.id/1T9fF to reactivate.

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Somehow this fake Bank of America is portraying that we sent them a wrong check and somehow got our check number as well as the amount of the check. Possible that they could have went into our mailbox and took it out. The check was mailed last week & I called our customer the check was made out to-who states they still have not received payment as of 8/24/2023.We are keeping a close look in our bank acct for deposit issues.

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Phone call from a 'Bank of America' person about someone opening an account under a different name but using my SSN. Then, BofA person said they were to cancel the zelle transactions but I needed to work with zelle on stopping them. He transferred me to a person at 'zelle'. After 20 minutes on the phone and finally saying that I would NEVER sign up for zelle, I asked for a phone # to contact them back. Instead, she transferred me back to 'bofa' and he said that if I hung up the call then they would have to release the funds.

I hung up the call, called my bank and there were no pending transactions - especially since I had not signed up for zelle.

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- North Pole, AK, USA
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Phishing letter, saying my email address is rejecting mail and mailbox is full and directing me to call 1 (800) 933-6262. This number does not match the customer service on the Bank of America website and my email has not been rejecting any emails from Bank of America, mailbox is not full, etc. Letter has my mailing address and full name. I did not respond to the letter or call the number. We recently had a fraudulent charge involving our credit card, which was refunded and new card issued, but I suspect this is related to that.

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- Katy, TX, USA
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The scammer sent a text message to my phone from number +1(506)496-4443, claiming that "BofA Alerts your card was used on 06/28/23 11:44:01 EST for $1333.20, if you do not did this transaction contact us on +18665523411. I then called the number and the scammer pretended to be Bank of America (BofA) representative (With British Accent) and informed me that two suspicious accounts were open using my SSN. The accounts were opened in California. The scammer informed me that one of the accounts has been sending illegal payment (wire) to Mexico and Colombia - totaling payment of about $97,000. The scammer who pretended to be BofA representative then transferred the call to another scammer who acted as Social Security Administrative Officer - Investigation Department.

This fake Social Security Administrative (SSA) Officer (with Indian Accent) then informed me that my SSN had been stolen and that the fund was associated with money laundering and illegal payments related to Drugs, which then a fake DEA got involved in the call. This led me to believe that this scenario was real. I was then informed that funds that I have in Bank of America and Chase will be frozen. I have two options to resolve this. One will require my physical representation in a court hearing in California. The other option is to take ADR (Alternative Dispute Resolution), which I will not need to appear in court and I will have a chance to withdraw some money prior to my accounts being frozen, and that it will take 6 months to unfreeze my accounts. This SSA officer scammer used WhatsApp to send a few documents, such as barcode to the bitcoin wallet. The WhatsApp number is +1(443)687-7686. This SSA officer informed me that the cash that I am withdrawing will need to be stored in a digital account, so that it can be considered legal. They made sure that I am staying on for over 3 hours and walking me through on how to purchase bitcoin.

Two locations that they sent me to deposit the bitcoin:

- 3724 Broadway St. Ste. C, Houston, TX 77017 - $15,000

- 3028 Shaver St., Pasadena, TX 77502 - $5,000

I withdrew $20,000 USD, thinking that is for "Safeguard" fund that I need to keep while going through the ordeal and trusted the scammers and purchased bitcoin that is then sent to their wallet. I realized the trick, as they claimed they transferred the call to the US Marshall office. Then a phone call from 713-718-4800, US Marshall office in Houston, reached out to me. I started to be more suspicious as the caller has the same Indian accent as the fake SSA officer. I checked in google that 713-718-4800 is indeed the US Marshall office. I suspected that the call was done through spoofing.

As they had gotten the $20,000 that I sent over bitcoin, they then acknowledged their scamming activities. And I realized that I lost the $20,000 - and that now my identity is compromised.

Based on my google search after the fact, as this event has been happening all around, and that the scammer is still using the same WhatsApp number +1(443)687-7686.

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- Raleigh, NC, USA
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REPORT ON A SCAM ONLINE – April 13, 2023

The scam was triggered by an email message from the Bank of America Message Center with the subject: Please verify your email address in the borrower portal.

You recently changed the email address associated with your home loan account. To receive new messages from us on the Home Loan Modification Status site, you must update your email address by following the instructions below………...

That email message was immediately followed by another email advising me that $199 had been withdrawn from my bank account to enable me to receive regular updates on my loan application. A phone number (+14084778705) was provided if I had any questions. I assumed the message was also from the Bank of America (but it disappeared immediately afterward and I can no longer verify it).

I immediately called to ask why I would have to pay to receive updates on my loan. A “Customer Service” person named Jeremy Williams in San Jose CA, answered the phone, claiming to be from the Health Department of the Bank of America, and explained that this “subscription” was voluntary and could be canceled. Subsequently. the $199 would be refunded to me if I would just complete a refund request that would be sent to me. I checked my bank account but saw no withdrawal of $199. He explained that the withdrawal might take 24 hours and would show up later.

When Williams asked me to link my computer to his so that he could send me the refund request form, I still didn’t suspect him and started completing the form which appeared on my screen and asked me for my full name and the amount I wanted to be refunded to me. Unfortunately, in my haste to get my money back, I made a typographic error and wrote $1999 instead of $199. That amount could not be erased and the only way would be to send $1999 - $199 = $1800 back to him. To be safe, I checked my bank account again and saw a deposit of $1999, which convinced me to return $1800 to him.

He explained that his bank could only deposit funds but not receive funds and that the only way to refund the $1800 to him would be by gift cards, i.e. Apple or Target. Since he was not asking for Google Play or Amazon gift cards, which I had avoided buying for years after a friend of mine got victimized in a gift card scam, I went out and bought one Apple gift card for $400 at CVS Pharmacy, and two Target gift cards + one Apple gift card of $400 each at my Food Lion supermarket, spending a total of $1600. At home, I was instructed by Jerry Williams on the phone to remove the security strips on all cards and to give him first the access numbers. Afterward, he requested and instructed me how to text the pictures of the four gift cards to him.

Later, I checked my bank account again and found to my utter dismay that the $1999 had disappeared, withdrawn by the scammer. I realized then that I myself might have connected a remote viewer to my account when he asked me to link my computer to his so that he could send a refund request form to me. I now even suspect that the amount of $1999 appeared on that form not because of a typo I had made but because of manipulation from his side via the remote viewer! Therefore, I have now changed my Regions Bank password. This report will also be forwarded to my Regions Bank.

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