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Cape Diablo

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Cape Diablo Reports & Reviews (64)

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I attempted multiple times to either get a store credit or return the watch band that does not fit my Garmin Venue as represented on thier website. In my second email to them I included for reference a photo of thier band, the stock band that comes with the Venu, and the Venue itself back dropped against a ruler so that they could see that thier 22mm does not fit my Venue. Since that proof was sent, I have heard nothing from them. My next steps will be to contest the charge to my credit card, and report this company to the BBB for poor business services and customer support. I even attached the photo again just in case they claimed to have not received it. I expect this to be made right WITHOUT cost to me. It's a shame they are unresponsive because I like the look of their product and would have purchased more if they had taken care of this problem.
False advertising and then ghosted

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Hi there,

Thank you for your message. According to the description found on our website, the Garmin Venu 2 is compatible with a 22m watch strap. We apologize if there were any delays while responding to your inquiry. We have verified and our colleague has escalated your concern to a higher department to make sure this is closely verified and they will email you back with a resolution as soon as we receive a response from our Team.

Thank you,
Cape Diablo Support
Ivonne

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I am so sorry I made a purchase from Cape Diablo. I have emailed every single day for 23 days straight and they just give me the runaround and won't address my return. It's ridiculous. My theory is they are going to stall for 30 days and then say the return time has expired. I have never been more frustrated at a company. Such BS responses they send that don't even pertain to my issue. STAY AWAY from them - it's all a scam.

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Hi Ingrid,

We appreciate your feedback. Our sincere apologies for the tardiness while receiving a response for the matter you were experiencing. Please don't worry, hence we'll honour your request if you have contacted us within the lapse described on our Return Policy. On Feb. 10 one of our representatives emailed the instructions and procedures to you, in order to proceed with the return. You are free to reach back to us with the information requested in order to continue assisting you with the process.

Thank you,
Cape Diablo Support
Ivonne

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I bought 4 watch bands for my large face apple watch. The website sells products for this size. The straps do not support the weight. The watch face bobbles all around no matter how or how tight I tie it. They will not refund one (Sale item), 2 of them are defectively made. They will only reimburse 25% of the 3 products and I pay for shipping. THIS COMPANY IS A SCAM_ DO NOT BUY FROM THEM!. Also email correspondence to get this final result took 10 times and 10 days!

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Hi Rebecca,

We clearly understand that it is important providing correct and detailed product information on our website, which includes descriptions, images, prices, materials, and sizes, which helps customers make informed purchasing decisions. By checking the terms and conditions within our Return Policy, found on our website our customers can know what to follow and expect in any returns and refunds of their order. We pride ourselves on being an honest company and our aim is that you are satisifed with your purchase and also help you resolve any inconveniences that arise.

You are free to reach us back through email and one of our representatives will do their best to find a solution that can meet your needs.

Thank you,
Cape Diablo Support
Ivonne

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I ordered two bracelets and an earrings. Natural stones? You must be kidding me! Those are not! Cheap plastic [censored]! I tried to contact them to return it, but of course no answer. They are probably waiting for 14 days to respond to say - oops, your return window is expired!
Such a scam!
Please save your money and don't buy anything from them!

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Hi Mariia,

At Cape Diablo, we embrace the quality and delicate craftmanship of each of our pieces. As we use genuine stones, there might be several level of stones. Don't worry because we never use plastic. You could have them appraised if you are unsure of the stones used.

Once our customers reach us if they are experiencing any circumstances with the products purchased, we make sure to attend their queries as soon as it is possible. One of our agents has been responsive to your messages and they have escalated your refund request to a higher department, we can assure you this situation will be solved promptly.

Thank you,
Cape Diablo Support
Ivonne

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Fell asleep with my bracelet on woke up with blue all around my wrist same as the stones.

Appears that the stones may have bee painted. The side touching my wrist is now lighter than it was a some white is beginning to show through. This is to be blue/purple.
Painted Stones
Painted Stones
Painted Stones
Painted Stones
Painted Stones
Painted Stones
Painted Stones
Painted Stones
Painted Stones
Painted Stones

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Hi there,

We are sorry to know this happened. Our products are made from genuine natural stones, but we also use stone with natural colorations. Some are dyed to improve the stone's colors, appearance, and durability. We suggest using rubbing alcohol or hand sanitizer to eliminate the stain, or you may try using a small amount of oil and rub it unto the stained area.

If these steps do not work, you are free to reach us out so we can continue discussing this matter and help you resolve this.

Thank you,
Cape Diablo Support
Ivonne

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Their products is not worth the price you pay, it is fake and cheap. Do not buy from them! You will loose your money, and when told to send the product back to them, I was informed it will cost me more than the price I paid for the product! Total rip-off!

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Hi Christa,

We are sorry to hear that you are feeling this way regarding our products. We can assure you that our pieces are made of genuine and natural stones. The materials used on each product are listed on their description.

Please understand that we have multiple warehouses around the world and that our representative helped by providing multiple offers to help solve your concern in a way that can best suit you. We would appreciate continuing this conversation with our agent via email as they have recently replied to your messages.

Thank you,
Cape Diablo Support
Ivonne

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Company advertises 14 day return policy. They don't accept returns, they delay responses to emails. Cannot locate a physical address in order to return the item.

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Hi Teri,

Thank you for your message. It's not difficult for us to allow returns and refunds. But as online sellers, we also have to evaluate the validity of our customers' reasons for requesting returns if they are acceptable. And at the same time, to scrutinize if there's something we can do to help them.

Your request is already being handled by our specialized team and one of our representatives will be providing you with the return address soon in order to continue assisting you. We seek for your patience with this matter.

Thank you,
Cape Diablo Support
Ivonne

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I've beeing going back and forth Cape Diablo. I am on email 8. I ordered 4 bracelets. One of them sent was a small and does not fit around my write. I just need an exchange to the regular size. They keep sending the same "canned" email to adjust the bracelet. There is nothing to adjust because the braclet does not wrap around my wrist. How many emails does it take to get an exchange or refund?

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Hi Robin,

First of all, we appreciate your message. We have prepared guides and instructional videos showing how to wrap the bracelets as a way to help you resolve the concern as soon as possible and adjust it better, if they were not of any help, we accept returns while complying with our exchange procedures. All we want is that you can have a good experience. 🤗

We want to give attention to your case and will be glad if we can continue discussing it via email.

Thank you,
Cape Diablo Support
Ivonne

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I can NOT recommend this company, one heavily self-promoted on social media but charges a great deal for basic hobby-store beads, very slow service, and a watch band which broke within three weeks of light use. Company refuses to refund the money, citing 2-week return policy. If you are ok purchasing a product that will take nearly two months to arrive and will break within two weeks, you will be satisfied.
Slow service, poor quality, do not trust

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Hi Ia,

First of all, please accept our apologies for the late replies and the experience you had. We can assure you that our products are made from good-quality materials, however please understand that situations like this happen under certain circumstances that we can't avoid.

In every business, there are a set of rules that the customers need to know when ordering the product and any of our clients is exempt of our return policy and procedures. You can read further information on our webpage: https://www.capediablo.com/pages/return-policy

We seek for your understanding in this matter.

Thank you,
Cape Diablo Support
Ivonne

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I ordered a watch band and bracelet. The Bracelet turned up promptly but no watch band. Whenever I try to contact them they repeatedly ask for my order number which I have already repeatedly given them. In one of the emails I received there was a mention of coming from Ireland which seemed very odd. I have been scammed before by the Irish so I new straight away that's it I'm never going to see this product. It's a bummer because it's the watch band that I really wanted not the bracelet it's a piece of cheap crap and I can bet that it's not ethically produced either.

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Hi,

We thank you for your purchase and leaving your feedback, it really helps us to improve in order to provide you with a better service next time. If you did not receive both items simultaneously, it is because we ship our products from different warehouses worldwide, according to the item's availability, due to this the delivery time frame depends on where the products are shipped.

Our store is not based in Ireland, our talented and passionate design team designs all our products in the US, the items are handmade in villages of Vietnam, Thailand, and China. We are only operating as an online store at the time.

I'm sorry if the bracelet does not have the expected quality, in case it is defective we would appreciate it if you'd contact us via email to discuss your issue further.

Thank you,
Cape Diablo Support
Ivonne

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I purchased a iPhone strap in June and I still have not received my purchase. I paid it in full and now I am just getting the run around. They claim it was delivered then sent back cause the address didn’t exist. This does not make any since. I still haven’t received my product or my money back.

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Hi Kimberly,

Thank you for your message. By checking your case, your order was returned to sender hence an incorrect shipping address was provided after asked to confirm. Unfortunately, when a carrier identifies there is an incorrect or insufficient address, they either keep the package to verify if it can be picked up or return them to us, because of their own procedures.

We have confirmed that the most recent replacement we sent you, has been successfully delivered. This tracking tool can be used to check the status of the item: https://www.ordertracker.com/track/YT2227921222003720

We appreciate your patience and understanding throughout this process.

Thank you,
Cape Diablo Support
Ivonne

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Their website shows beautiful jewelry. Handmade by artisans. Asks for additional tip at purchase to help support indigenous people making the jewelry. No where does it say jewelry is coming from China!
I ordered 6 pair ear rings. Received only one within a week. Many emails asking where the others are. Given different routing #s showing from China on Yun Express. Arrival dates have come & gone, still no ear rings. The pair I received does not appear to be a stone. Looks like clay that has been colored. Above picture shows pair I received. They keep giving me excuses & new arrival dates. Website says shipping 10-25 days, almost been 2 months.
Fraudulent company in China
Fraudulent company in China

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Hi J Tietz,

Our company has been sincere in advertising its products. We are an online store, and we ship our products from different warehouses in the US, Europe, and Asia based on the product's availability. Most of our products are shipped from Maryland, US. All our products are designed in the US by our talented and passionate design team.

Our pieces are handmade in small communities and villages in Vietnam, Thailand and China. We teamed up with more than 100 artisans to create handcrafted jewelry, our artisans are mainly mothers working from home who can count on a steady income source without having to sacrifice precious time with their children. You can read more about the origin of our pieces here: https://www.capediablo.com/pages/craftsmanship

The delivery time frame depends on where the products are being shipped, but we are sorry for any delays. Please contact us via email to further assist you with your concerns in case they are still unresolved. We look forward to your response. 🙏

Thank you,
Cape Diablo Support
Ivonne

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This company stated jewelry made by women in poor countries trying to support their families. And returns given if not satisfied with items. After much correspondence

They decided to give a refund keeping 25% of total paid. But the refund received was 70%.

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I placed two separate orders for identical pairs of earrings on August 1. I received one pair three days later. It shipped from the east coast. The other pair shipped from China and I'm still waiting for. Every email I send requesting information is answered with a form response, worded exactly the same every time. I've requested a refund. They keep sending me the same email--"We are working very hard" blahblahblahblah.

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Hi Denise,

Thank you for your review. We have checked and your order arrived with certain delay, we sincerely apologize as it wasn't delivered within our expected time frame.

We are an online store and ship our products from different warehouse locations around the world, like the USA, Europe and Asia depending on product availability, this is the reason why one of your shipments was delivered earlier.

Our company has specified the validity of refunds and time span on our Return Policy, which is able to be accessed through our webpage.

Thank you,
Cape Diablo Support
Ivonne

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They lead me to believe these were being made by poor indigenous people. I ordered 6 pair of earrings, one free, which arrived quickly. Sent several emails requesting tracking # for rest of shipment. Finally received 2 tracking numbers saying shipped from CHINA on
YUN Express. Should receive by 21 Aug. Today is 27th. Says they were delivered to USPS, does not say where in US. When checking out they ask for a donation, I fell for that too. PLEASE be aware these are coming from CHINA.

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+3
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Hi J Tietz,

Our company has been sincere in advertising its products. We are an online store, and we ship our products from different warehouses in the US, Europe, and Asia based on the product's availability. Most of our products are shipped from Maryland, US. All our products are designed in the US by our talented and passionate design team.

Our pieces are handmade in small communities and villages in Vietnam, Thailand and China. We teamed up with more than 100 artisans to create handcrafted jewelry, our artisans are mainly mothers working from home who can count on a steady income source without having to sacrifice precious time with their children.

Be aware of our estimated delivery time for your country, which is described on our FAQ Section. The delivery time frame depends on where the products are being shipped. Please contact us via email to further assist you with your concerns. We look forward to your response. 🙏

Thank you,
Cape Diablo Support
Ivonne

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I ordered what looked like a visually spectacular pair of earrings Made of Tibetan Jasper, that had metallic gold veins through it and very lustrous semi translucent stone. I am 99% certain this was painted poly-clay. I got the order quickly but it was obviously not what I ordered on the picture. It makes me skeptical that this company is in anyway living up to their claims of ethical business practices, i.e. giving starving, indigenous mothers an income or something. I won't buy again.

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+4
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Hi John,

Thanks for your feedback. We use natural stones in our products with unique qualities. As you can see in the pictures from the reviews on our page, every product has a unique stone, and the color and texture may vary slightly. There are several levels of stones and the materials used are listed on the description of each product. You can have them appraised if you are unsure of the stones used.

The conditions we provide to our employees and artisans are top notch, as we are regulated and have a vision of what is keeping care of our human talent, we know that if we provide poor conditions to our employees, we would be contributing badly to society.

Our products are handmade in small communities and villages in Vietnam, Thailand and China, by lovely groups of mothers that put their biggest effort into creating an amazing pieces just for you, while giving special attention to every detail.

Please reach us out at [email protected] and give us a chance to help you resolve your concerns with the item received. 🙏

Thank you,
Cape Diablo Support
Ivonne

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I ordered the item 2 months ago.
Twice it has been shipped to the wrong location.
The support contact person (called Lui) replied to my emails but then expected me to take action and call the post office where the item was wrongly delivered, or to even drive there to pick up the item myself.
Eventually he has now blocked my email address.
Terrible experience and I lost the money of the purchase.

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+4
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Hi Elisabetta,

Thank you for bringing this up. Once a package has been marked as delivered by the courier or any carrier, we trust that the package was successfully delivered to the recipient. If our customers did not receive it, we ask them to contact their nearest post office and inform them about the unsuccessful delivery of the package. We suggest you contact them first for a quick response and to verify the latest status, as in some cases, they might help you retrieving it.

If the result is not favorable, the customer is free to contact us, and we will make sure the order is delivered to you.

As an honest and respectable online business, we do not engage on blocking any conversations, if you have yet to receive the package, please leave us a message and we'll respond as soon as possible: https://www.capediablo.com/pages/contact-us

Ask for my name, and I will personally make sure to grant you a special gift for the inconveniences and help you receive the order. Our aim is that you are 100% satisfied with the product and experience.

Thank you,
Cape Diablo Support
Ivonne

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I ordered a bracelet July 10 and still do not have the package after a month. The email with my order verification states to email, [email protected]. I did and the email was returned stating invalid email address...? I tracked the package and it states it went from Shanghai to China to...wait for it...no where...I emailed another email address I found at their website and have not heard back from anyone...money lost and shame on me to not research the company before I purchased the item...DO NOT BUY! A REAL SCAM!

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Hi Jackie,

We appreciate you bringing this up. Please note our email address are: [email protected] and [email protected]. You may also contact our Support Team through our official website by using this link: https://www.capediablo.com/pages/contact-us

We wouldn't like you to worry, as we are an honest online store, and scamming people for their hard-earned money is not in our principle. We value our company's reputation.

Please accept our apologies for the delays with your order, it might have been caused due to the process items go through when clearing customs.

You are free to contact us through our communication channels if you still haven't received your package, and also ask for Ivonne for us to grant you a special gift because of the delays and experience you had. Hope to hear from you soon.

Thank you,
Cape Diablo Support
Ivonne

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I placed two separate orders for jasper earrings on the same day, August 1. The first order arrived from Virginia in four days. According to online tracking, the second order, for some reason, is coming from China and is still (nine days later now) "Processing." No response at all from customer service except for the computer generated email saying "We are working hard and will respond soon, blahblahblah" I had a feeling when I saw this site. Should've followed my gut.

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I purchased a band for an Apple Watch and my watch keeps asking for a password while I am wearing it.
I asked for a refund but they want me to send it back to China to get a refund, the company is set up to look Australian when you initially order as it appears to come from Sydney

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Hi Wendyd,

We are sorry to hear the watch strap does not fit you properly. We have indicated all the essential product details on our website, including descriptions, images, prices, materials, and sizes.

We allow returns and refunds, as explained on our Return Policy. Apart from processing refunds, we also try to offer some options our customers may consider to fix the problem immediately. If they were not of any help or they were unfavorable on their end, we honor their requests.

As an online store, we ship our products from our different warehouse locations worldwide, depending on their availability on US, Asia and Europe.

We hope this information is helpful, you may reach us back should you have any other concerns.

Thank you,
Cape Diablo Support
Ivonne

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