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Capital One Reports & Reviews (58)

- Pensacola, FL, USA
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Received notice in mail from Capital One about an account in my name with a 0 balance and $300 line of credit. I called customer service and they requested my ss#, which I refused to give. I asked for a supervisor and was on hold 5 minutes. Finally hung up. The agent had a heavily accented voice.

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- Albuquerque, NM, USA
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I applied online for a personal loan starting with lending tree... next thing I know im cycled through tons of lender websites and in middle of getting calls and emails I got a text saying they can help me... I call it and a Indian man talking fast says he will help me he's with capital one and give me more than i asked for at 4 percent interest. He then said he needed to pay my credit cards off to get better credit score. After couple days I see payments pending on three accounts. He was so nice and constantly in contact. Then he had me repay that with same credit cards by buying Google play cards and sending it back. But after I sent one I became suspicious by then it was too late. Payments were all bogus on credit cards. All my accounts including credit union checking were compromised and placed in bad status. I have every phone call recorded and all communication saved, due to what I do for work. So many things came out at end proving the scam. I am lucky I noticed before I sent money for the 2 larger accounts. He claimed his name was Kevin H. But later he slipped up and his voicemail said Jim swaardson. All lies. Id love to turn over my evidence and end these creeps. I had several other fraud people constantly contacting me. I was infested totally with [censored] everywhere i turned.

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- Jeannette, PA, USA
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Consumer stated Capital One called to lower their interest rate. New it was not the company. Didnt provide any info to the caller

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- Kansas City, MO, USA
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This man called me and told me I could have a loan for $3,450 with no credit check then he proceeded to push me to this number that I put in and the man on this number tells me that I need to send them the first payment which would have been $150 before they could send the check to MoneyGram I told them that I wanted to check them out first they were fine with that I checked them out Capital One does not give personal loans

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- Yellville, AR, USA
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I received a letter in the mail that stated it was from Capital One and it is dated August 28th, 2018. It was informing me that my account is closed and that my card is no longer active. It also states that if I didn't request my account to be closed that I will receive another letter in the mail explaining why my account is being closed. I used the chat feature on the Capital One website last night and I was told that my account is not closed and my card is still active and that there is nothing wrong with my account. The representative I corresponded with said that Capital One didn't send me any letters at all specially one about my account being closed and that I received suspicious fraudulent mail. It is illegal for anyone to impersonate another person or company for any reason. I just wanted to make people aware that someone out there is impersonating Capital One and sending out fraudulent letters to their customers and if you have any questions to please call your Capital One Customer Service Line first to get the information you need.

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I received an email that said Capital One. It said I was approved for a loan. They wanted my account and routing number, but the kicker was when they told me to call my bank and get my online bank User ID and password but don't tell my bank Capital One wans to deposit money in the bank!!! A BIG RED FLAG!!! It looks legit but looks are deceiving.

Be fore warned, if in doubt, contact the BBB.

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- Lima, OH, USA
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1-855-522-7663 called and left voicemail. Told me her name was Megan with Capital One Application Fraud Team. Told me to call back about a very recent application and that I need to call back as soon as possible Monday through Friday 8AM TO 10PM Eastern Standard Time and Saturday and Sunday from 8AM TO 5PM Eastern Standard Time. Asked me to call them back at 1-855-522-7663 with reference number 1362691-1805023 when calling them back. Repeated reference number a second time. Then said she looked forward to hearing from me and to have a great day!

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- Madison, AL, USA
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NOTICE. IMPORTANT

Dear Valued Customer:

We notice that someone want to make use of your bank account from another location, please view the attachment and confirm if you are the one.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

About This Message: This service email gives you updates and information about your Capital One relationship. Your privacy is important to us.

Capital One Privacy Operations Headquarters: McLean, Virginia, United States

© 2017 Capital One

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- Belfast, TN, USA
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Received this and I did open it and give some personal identifying information. After not feeling comfortable with the information they were requesting, I called Capital One and this was not from them. I have closed my account and put an alert with credit bureau.

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- Newton, NC, USA
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I received an email about updating my information with Capital One on my credit card. Stupidly, I updated everything, including giving my SS#! I KNOW better! Not until I thought about always hearing that these companies would never ask for your personal info on line did I go back and see typos in the email. And then, when I looked at the email address, it doesn't even relate to Capital One.

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- Port Orange, FL, USA
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I was contacted several times by 2 800 numbers stating they were trying to lower my interest rate on my credit card. Somehow they Knew it was Capital One that I have and used that information to try and get my card number.

They said that my rate was 24% was I aware of it? I said no, they asked me for my expiration date, I gave it to them,

then they said grab your card to verify your account. I didn't do it. that was from the number 1-800-847-2911.

Subsequently another number 1-800-903-3637 called and identified themselves as capital one and did I want to lower my rate. I have a call app on my phone which usually alerts me of possible scams, but it actually identified the number as Capital One, so I gave more info to that number. I never gave my cc number though and they keep calling. I called Capital one myself and notified them about what was happening and they did not initiate any calls to me. A scammer is out there trying very effectively and slyly to get folks numbers. I have reported it to the credit card company, you and my local police department. Go get them, before they scam some old folks.

Thanks, Lori Liskovec

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The scammer sent out a letter indicating a problem with our credit card account. Said we could resolve it by contacting their 1-877 phone number and giving them our account number, name, address, social security number, date of birth, and the "case ID" that appears at the top of the letter.

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- Dallas, TX, USA
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I initially received an email saying that suspicious activity had been detected related to my Capital One online credentials. The letter stated I should change my password but also offered complimentary credit monitoring at www.transunionmonitoring.com (first suspect detail). The email looked incredibly authentic, but came from [email protected] (second suspect detail). I went to the monitoring website to check it out and the first thing it asked was for my SSN (third suspect detail). I wrote it off as a scam and that was that. Then, about a month and a half later, I got a letter in the mail at my home address that was almost identical to the email. It used my legal name and detailed the same fraud suspicion. I thought it may be real so called the Capital One fraud department (from the number on their website, not on the letter) and they let me know I had not been sent anything. The letter is extremely convincing and looks very real. My husband also got the email and letter, so the scammer clearly has a list of Capital One customers.

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- Toledo, OH, USA
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I answered the call and someone who I could barely understand. He told me he was with Capital One and I was pre-approved for lower credit card interest rates. He went on to give me details of MY credit accounts however, I do not have a Capital One Credit Card at all. He asked me for my credit card expiration. I put him on hold and attempted to call the BBB on the other line. BBB could not take calls at that time so, I hung up on him. He then proceeded to call me back on multiple different numbers- 4 times. I answered again on the last number. It was the same person and said we lost connection. I said no I hung up as I am not interested and I need to check your accreditation before doing anything. He then went to say he understood but then said he was not asking for my personal information. I told him yes you are and I do not have credit cards regardless therefore, you can stop calling me. I do have credit cards but I didn't feel this was his right to know. Can you please look into the numbers I provided as I feel this could be a terrible scam. Thank you.

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- Salem, OR, USA
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I received a letter from "capital one" stating that a credit card account may have been opened fraudulently using some of my personal information and I may be a victim of identity theft. The letter asked me to call 800-239-7054 to talk with a customer fraud protection team. I had just opened a new account with Capital One and felt they would have called or emailed me with this concern. I called Capital One and they told me there is no such issue with my account and suggested I filed a report with the BBB and contact my local authorities.

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- Albuquerque, NM, USA
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"Ashley," phoned 2/16/2017, claiming to be in the fraud department of Capital One, asked me to confirm my name, which I did NOT, and asked if I had written a check against my Capital One account for $3,000. I again didn't confirm my name but told her I'd never had a Capital One account. I hung up.

She called back and I answered without realizing it was she again. She said she would make sure the $3,000 check was not honored and would send me a new Capital One credit card and some checks.

I told her not to do that, and reiterated that I was not a Capital One customer and never had been.

I hung up again.

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Received a call saying I owe money on my capital one card but that card has been closed for over 6 months. Called back the number they gave me to verify and it rang through to a totally different business.

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This is a phishing scam, apparently run by someone pretending to be Capital One, in an attempt to gain access to your account and clear out your funds. However, closer inspection reveals that Capitol One is actually involved themselves in this scam, and that the CEO himself has personally commissioned the scammer. Mr. Fairbanks ends up with most of the proceeds and gets plausible deniability because the actual scamming is done by someone who is officially not a part of the company.

How do I know this? Well, I reported the scam to [email protected], the address which their website says to send scam reports to. Of course, the mail was bounced back. Why? Because they really don't want to know about scams. Why not? Because they commissioned it. If they know about it, they're legally required to stop it. If they stop it, they stop making money from it. Need more proof?

I called the customer service phone number. There was no fraud department to reach. The rep I spoke to was very nonchalant after being informed about the scam. He didn't care. He refused to do anything about it, or transfer me or report it to anyone who could. That's when I realised, conclusively, that Capital One was actually behind it.

But, I didn't stop there. I contacted the CEO just to inform him what was going on. THAT Email bounced back, but not because his address was invalid. Because his address was flagged for having a poor reputation. That's right. The internet's inherent security measures prevented me from reaching the CEO of Capital One lest I might be scammed. And, there ya have it. Capital One literally commissions phishing scams that spoof their own company.

Now, fortunately I don't even have a Capital One account to clean out, and even if I did, I'm smart enough to see a phishing scam from a mile away, so I didn't lose any money. But people who hold CO accounts are probably not so smart and will likely lose all their money if targeted by this scam. And, of course, because CO is in on the scam, they won't make any effort to resolve it.

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Received this in my work email from [email protected].  I do not have a Captial One account so I did not click the links.

























Sign In









 



















 









We’re kicking security up a notch.









 









Dear Esteemed Customer,



For your protection, enhanced online security is placed on your account—and we want you to take a notice on unusual activity on your capital one account

We urge you to sign in to your account, for transactions identity verification on your account screen as an added layer of protection—that means you’ll need to confirm your identity with a security questions and email confirmation.



This enhanced, two-factor authentication will help protect you against fraud, unauthorized account access, and identity theft. sign in to your account to verify your account.



It’s important to maintain a current email and mobile phone number for your account so this protection can work. Please sign in to verify or update your alert contact points.

We appreciate the opportunity to serve you.

Sincerely,

Capital One Fraud Unit.









 





















































































 









Important Information from CapitalOne®



Contact Us|Privacy|Help Prevent Fraud



To ensure delivery, add [email protected] to your address book.



This email was sent to [email protected] and contains information directly related to your account with us, other services to which you have subscribed, and/or any application you may have submitted.



The third parties listed are not affiliated with CapitalOne and are solely responsible for their products and services. All trademarks are the property of their respective owners.



Please do not reply to this message, as this email inbox is not monitored. To contact us, visit www.capitalone.com/contact.



Products and services provided by the CapitalOne family of companies, including CapitalOneBank (USA), N.A. and CapitalOne, N.A., Members FDIC.



© 2016 CapitalOne. CapitalOne is a federally registered service mark. All rights reserved. 15000 CapitalOne Drive, Attn.: 12038-0111, Richmond, Virginia 23238. To contact us by mail, please use the following address: CapitalOne, P.O. Box 30285, Salt Lake City, Utah 84130-0285.



56010 1 1





















 

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- Yakima, WA, USA
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When I first opened the email I didn't think to look at the email address. Once I clicked on the hyperlink it was then I saw that this was not Capital One. The following appeared on my screen:

Deceptive site ahead

Attackers on www.sunnyfashion.in may trick you into doing something dangerous like installing software or revealing your personal information (for example, passwords, phone numbers, or credit cards).

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