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Cash App Reports & Reviews (319)

- Draper, UT, USA
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I needed to contact CashApp customer support inquiring a refund, so I turned to google to provide a phone number that would get me to customer service. When i called, i was redirected to a "representative" on another line, who had me download a screen sharing app and then proceeded to ask me to do things like log into my bank account and transfer money from my savings to my checking, and send $ in large sums to a person i trust via cashapp. I got my grandma on the line and merged the call, and the guy on the phone advised me to send her $990 and she confirmed she'd send it back. Only when she sent it back, it never came back to me and instead my cashapp said I paid $990 to someone (or company) named Ezekiel Campos. and then the guy was off the phone before we could address the issue. He also had me verify my account on CashApp using photos of my ID, which means he has those photos since i took them when he was able to see my screen. Looking back, I can't believe i fell for it because there were so many red flags, but the fact is I did and now i'm in touch with the police (who advised me to report this to the FBI), my bank, and the dmv. This is no joke and I am so sorry to everyone who falls victim to this. Please take whatever action necessary, thank you so much!

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Where is my money I’ve called the news station I’ve called my lawyer apparently peoples money keep disappearing from Cash app with no explanation I sent a $5000 transfer to my bank cash app said that it was completed but it is no where to be found where is my money

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- Imperial, PA, USA
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I was scammed $1,142.27 through cash app on Feb 25, 2021 I reached out to cash app and they did nothing for me and also through my bank debit card that has to be attached to cash app to sign up of another $1,142.27 total of $2,284.54 on Feb. 25, 2021. My Preston bank returned the money from my bank debit card but cash app did not return the money that I had accumulated on there app. Now on March 22, 2021 I received a notice on my cash app and email that my bank supposedly tried to take another $1,142.00 from my cash app and it shows failed but my money is GONE!!!!! I have contacted my bank and they said they would never try to withdraw money from cash app so I contacted cash app four times and they have no idea where my money is and said that’s all they can do for me.

CASHAPP ripped me off of my hard earned money and refuses to give it back to me!!!!

PLEASE DO NOT use cash app!!!! I am not the only one that this has happened to so to prevent theft please do not use them!!!!!

As you can see the money they sent failed to send but all my money is GONE!

And the account ending in 5109 was closed Feb. 25th 2021 by my bank.

This is my money and no one has a right to take it.

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- San Antonio, TX, USA
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On January 9 2021 my identity was stolen. Who ever did that, got a hold of my card number. They used it so many times that they used over 1600.00 dollars from my account. I have proof that it was not me, I also reported to the police and they are investigating. When I first notified cash app they said they would look into it. I submitted everything they asked for and after only 1 day they said that my case was closed because supposedly I was the one who did make those purchases. There is transactions where I made a purchase in San Antonio and in ten minutes there was a purchase made in Midland. How can someone be in 2 places within minutes when the two city's are 5 hours apart. Cash app will not return or listen to my situation. I have tried several times and they wont work with me, it seems as if they blocked me because my daughters were able to contact them with their information but when I try it no longer works under my account.

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- Murrieta, CA, USA
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Person called claiming to be a cash app representative who is calling about a 1000 transfer i authorized then hugged l gives am option u too ignorethe message if i did

authorize the transfer or press 1 to speak to representative. Then the representative went on about ip address claiming mine was connected to el paso Texas and needed to verify my ip and "fix" the error by connecting to their server. Not sure what that could mean for me to do it so i mentioned my disbelief and they even threatened calling the police to resolve the issue. I told him to go ahead!

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I was calling to get information on my husband's cash app account. This Mike guy was actually impersonating a cash app tech support rep. I should have been more aware when he started asking questions about my personal banking information. I had money in my cash app account they had me to send that to my daughter and then money out of my account to my daughter's cash app and then had her to send it to someone else. I pray that I will get my money back totalling 500 dollars lesson learned it's been said to follow your first mind. Be careful this a cruel world.

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- Detroit, MI, USA
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They said the could unlock my atm limit and had to access the account and they took fund from me and my husband cash app and chime account

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- Austin, TX, USA
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My mother called me saying that someone from “Cash App” was helping her activate her Cash App card. Apparently to do this, I need to accept a request from her for $333. The person on the phone made her do this twice. (Almost three times, but I didn’t have any money left) The money never went to her Cash App.

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- New Orleans, LA, USA
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I went to a atm machine to get money off my cash app card and my card kept declining. I than google cash app representative line a guy answer he stated that I was on a recorded line and proceed to ask me for my name and what is going on. He said my card was declining because I had a limit told on it. I stated how is that possible when I didn't purchase anything. He stated I had to download any desk on my phone in order to left the hold I ask why I never had a problem before he said ma'ma u have to do this in order to release your funds. I had no clue what any desk was. I downloaded the app once I did that he was able to move any and every thing around in my phone. He took $1092.00 off my card to deposit my money to a Tia a person I never met in my life. He left me .41 cents to my name. By him doing that I am unable to pay my bills. He was able to get my license information, my social security number and other friends information from there cash app

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- Von Ormy, TX, USA
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So my cash app was closed and it wouldn’t let me cash out my money to my bank so I emailed cash app for about two days and never got a response back. Then this number called me back saying that they worked for cash app and that they were going to help me I’m close my account so I can get my money back to my other account so she told me to download this app called quick support and what that app did was it allowed her to see everything on my screen what I was putting in so she can help me guide me to the process him so she made me cash out my money that I currently had in my cash app to some random bank and I no longer have access to the catch-up anymore and now my money is gone and I really need that money because I need to pay stuff and I keep trying to contact her and she says that it’s in the verification progress and she let me see speak to her supervisor and the supervisor said the same thing that it was gonna take up to 72 hours to be back in my account called again this morning and she wanted me to use the app and I said no I am since you work with cash app can you just guide me through the process and she told me no she gave me her direct line and told me her name is Sandra they call me back again and she tried to say that it wasn’t her that she worked with the verification team this time when she had told me at first she worked with cash app I asked her where is my money because I really need it and she didn’t give me an answer. My mom called her supervisor this morning and he also wanted her to download an app she’s told him no that if this was a scam to let her know when she just really wants to know where my money is at so at this point I don’t know where any of my money is at his loss but I have provided y’all her number below.

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- Mobile, AL, USA
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They remove $231 off my cash app balance in haven’t returned it say it a test refresh and now they want give me my money back

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- Minneapolis, MN, USA
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I was scammed by a Cashapp employee goes by the name John Williams. $921 dollars was stolen off of my cashapp. Now they want to investigate and not give me my money back.

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This person was selling things on marketplace and other internet places . They was acting like they sell items for personal and business purposes. We exchange one transaction and they met up to sell me item. I sent them payment by cash app and after that I notice different cash app charges where they went phishing and took money from my account. I want my money back I work to hard for my business to have a couple take from me . This is a scam and hacked my cash app and stole my funds. I tried to contact cash app and they would not refund my money . My bank wouldn’t even refund my money they classified cash app as a scam

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- Buffalo, NY, USA
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I googled phone number for cashapp and what came up was a phone number that said customer support. I called the number and customer support answered and we proceeded from there. Long story short instead of helping me they stole money from me and I thought they were helping. This is one of many the phone numbers attached above.

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- Kinston, NC, USA
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I tried to contact cash app but some how somebody else called me and was texting me claiming they were from cash app. They had me download a app so they could control my phone. They took my money and deleted my account.

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- Louisville, KY, USA
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I was calling to get my 1099 form for investing stocks and they said my account was not verified and asked to send cryptocurrency as verification. So I did they then asked for references so they contacted my friends whom I used cash app with. My friend told me to get off because she knew something was off. The next day I went to my bank and they said that they will reject the transaction citing fraud. I originally contacted cash app through their email on the app to get my form, but they have failed over and over again to provide it. I would not recommend using Cash app for terrible customer service and also cash app does not have a phone number for customer service.

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- Nashville, TN, USA
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I was scammed by someone claiming to be a cash app customer service rep. He was trying to help me with my debit card that was declining. He told me I had to download an app called anydesk. He then took all my money that was in there and he said he put into a dummy account. Never heard from him again.

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- Knoxville, TN, USA
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I was trying to take out my $3284 in an instant transfer and it kept failing so i googled cash app and called the number on the website. I got a rep who claimed they could help me and had me download a special app. It sounded so legit and then they had me switch out my debit card with a card he claimed was cash app and do an instant transfer. Switching screens and making me feel comfortable. I lost my money from a scammer and cash app seems to not want to help or take responsibility for these fake companies. If you need help with your money (I could not get my money out) the natural feeling is you want immediate help and I now find out them not offering that is having their customers fall into the hands of scammers. Seems so unfair. I am a cpa and not gullible and truthfully I am shocked I fell for this well oiled scam but they are very very good at it!!

 

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- Rocky Mount, NC, USA
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Cash App I sent some1 to someone she called and said that she had 2 close her account. I asked for refund never got it 1/29 called on 3-2 2 see what was wrong they took me throw several steps 2 trouble shoot the problem but instead they took money out my account

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- Staten Island, NY, USA
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I called cash app for assistance in retrieving money from a old account. They made me download a app to over see what I was doing to help me restore my account. They made me go into my bank account to see if any deposit was made from cash app then told me to verify my account I have to use a code of 999 through zelle for cash app .. I did that.. then another of 200 .. in all reality this was actually money amount being taken from my bank account and going directly to them. They then were helping me retrieve the money back and asked if I can had someone else’s phone near by so I used my dads. They robbed him of 2000$. This is pure disgusted. Cash app doesn’t have a direct line as I found out after.

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