DayProud.com Reports & Reviews (108)
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I turned them into the Better Business Bureau.
I worked with PayPal to get my money back but my claim was denied. IDK. The bra was false advertised, DayProud has been allowed to false advertise and get away with it. I'm not real happy with PayPal either. You can buy this same bra at Walmart for $12.99.
Dayproud is an online company so there is no physical place you can go to try on their products yet they sell items in which the fit is critical (such as bras). This would be ok if they accepted returns. I purchased the Ovafit Front Cross Wireless Bra and am very unhappy with the color, the fit, and the function of the product. First, the product I ordered was called “beige” yet what I received was an ugly light orange (nothing like the picture on their website). I would have never chosen that color, I wanted beige so that it would not show under my white blouses. They told me the color difference was “probably due to the influence of light”. If you can’t take an accurate picture of what you’re selling then at least describe it correctly; don’t call it beige, call it light orange. Secondly, I carefully measured myself according to their posted sizing guidelines and ordered what should have been the appropriate size yet it didn’t fit. Last, their website and video claim that the product provides lift without an underwire. It did not provide lift at all!
I brought all this to the attention of Dayproud on the same day I received the item and they refused to accept the return. Their email response to me stated that they only accept returns that are damaged during delivery but their policy states that they accept returns on items that are “faulty due to an error on their end”. I would think that delivering a product that doesn’t fit according to their own established measurement guidelines, that doesn’t function the way they claim it does and isn’t the color they describe it to be would be considered faulty due to an error on their end.
I feel their return policy is extremely self-serving with no regard for customer service or satisfaction. I have NEVER encountered a company that doesn’t take returns when the product is based on fit. Accepting returns, especially when the item cannot be tried on is simply the cost of doing business. My guess is that if people could actually try the item on and see it in person, the company wouldn’t be in business selling bras.
I feel their advertising is extremely misleading and I purchased the product based on their inaccurate pictures and description. This product does NOT stand up to what the company claims and when you receive it they will not take it back. Dayproud certainly should NOT be proud of this product and I wouldn’t take a chance on ordering anything from them because of their misleading advertising, false claims and refusal to accept returns.
In the picture below you can see the difference between the advertised color of beige and what I received.
Sue H