EM General Reports & Reviews

EM General Reports & Reviews (119)

I have ordered 4 masks in February today is end of April I still did not get any. No one answers the phone and I have send maybe 10 emails with just general responce. I have not gotten anything relating to my order.
Joanna

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EM General took $69.95 out of my acct. Over 60 days ago. They Will not respond and no shipments even started. I need refund asap Desperately needed masks now sick & broke. If I die I instructed my family to go after them. This is sooo sad to do this to a family, I am high risk, COPD, EMPHYSEMA & No immune system. HELP PLZ?

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Yes I too got scammed but I put on my American Express card and they refunded 100%
Check your credit card company some others offer protection against fraud

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I ordered 4 masks came out around a 100 dollars that was b4 the virus hit the US ?? ordered in Feb still waiting Where's my masks and I asked for refund they told me no refunds and still no masks I didn't even get a tracking order number

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We ordered 28 mask for our whole family on March 9th and when we placed our order they didn’t hesitate to take the money out of my account 699.72. I have emailed so many times and I keep getting the exact same pre generated email saying that they will be arriving soon. My husband called the 1-800 number several times and finally got someone and he said that we would be getting an email with a tracking number by April 15th. Now when you call all you can do is leave a message and they will get back to you ... There is nothing true or good about this company!

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BE AWARE! Em General is a full fledged RIP----OFF DO NOT fall for there emails let alone give them your money there is no backlog.everything about is fake the only thing is real is them taking your money im A VICTIM and once you complain your order number disappears so as the emails 2 months and they shut me up with a disappearing order status and they stop emailing me after I started threatening them.A covid -19 scam website.

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- Fairburn, GA, USA

Scammer's phone 8009138548
Scammer's email [email protected]
Country United States
Victim Location GA 30213, USA
Total money lost $69.98
Type of a scam COVID-19

I did not receive purchased merchandise..The only thing that was processed is my money.. I would like my money refunded because you have continuously lied about my order. It has been over 90 days. I understand circumstances in light of current situations but my order was placed well before.

It’s unfortunate that people and companies such as yourself would take advantage of people.

I will be reporting you and your company. And will definitely advertise your shady business practice..

I am available for contact 24-7.

(770) 870-8255

Andrunette Britt

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I ordered masks from EM General. Received nothing. They wrote back they have a no refund policy. No refund, when nothing received from them. B.S. Totally scammers. Never order from them.

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[EM General ] Re: Order # 37407 Same experience. I ordered in February 2020 and have not yet received order. If they truly are scammers they may have gotten over on us for now but eventually remember that what goes around comes around.

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At 6:28pm on February 27th I ordered 2 N95 masks from emgeneral.com. I received an order confirmation with the order #22654. On March 9th, I received an email stating the company had gotten an oberwhelming response and had placed an order with their manufacturer using the money customers had paid for masks they had not received, and they would not be providing refunds for that reason! The email also stated that masks would be shipping March 15th. On March 18th, I received an email stating they had started shipping March 13th. On March 28th, I still hadn't received a shipping confirmation, so I emailed their support to inquire about my order. I received an automated response email on March 29th that stated the mask had started shipping March 5-9th. This was the 3rd shipping date they'd given that differed from the original email. I emailed again on April 13th inquiring on the status of my order. I got the exact same automated response, but this time the dates given for shipping were March 15th-19th. I emailed again on April 18th and stated that if I had not received my masks by April 27th, I'd be requesting a refund. This time I received this email response

"Dennis Rivera (EM General )

Apr 20, 04:32 -05

Dear Customer,
We apologize for the inconvenience, but, as has been the case with many other businesses who are selling masks right now, we are experiencing supply line issues. We are working very hard to try and resolve these issues, including finding alternate sources for the products, but, unfortunately, we do not have a time frame yet for these products. Once we can confirm the new shipping dates, we will let everyone know. Thank you for your patience during this difficult time.
Kind Regards,
EM General Support Team"

At this point, I realized that they didn't have any timeframe, nor did they even have a company to supply the masks. I did an internet search and found that several scam reporting sites and the BBB had multiple complaints from other consumers that had ordered in February and March and never received their masks, while also being denied their refunds. On April 20th, I requested a refund for my $69.98. On April 21st, I received the same automated email that I quoted above, so I tried to call. I found 2 phone number listed for them. I called the number listed above multiple times, and no one ever answered the phone. There's just a voicemail telling you to email them. The second number, which is listed on their website, 1-800-913-8548, was also never answered. I emailed them again today requesting my $69.98, and have not received a reply. Many people seem to have given their money to this company during this pandemic, and it's disgusting to be scammed when no one can afford it. I have now filed complaints with the Federal Trade Commission, the Better Business Bureau, and the Michigan Attorney General.

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I ordered two masks on February 28. (order number 26853) Since that date I've tried on 5-6 occasions to check on when the masks would arrive...Speaking to several "customer service" agents did no good. Today is April 21 and have not received the ordered merchandise. Have read many complaints...EM General is a scam ! They should be prosecuted by the Federal Government for mail fraud!

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Ordered three masks on March 2nd- $89.95. HAVE NOT RECIEVED. Ohman, I hope all these mother F ers get COVI 19 and die for treating all these people like this.

Gina Farmer

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Ya... same story here. It's been almost 3 months since I ordered and paid for some masks. This is the last response I received.

Dennis Rivera (EM General )

Apr 15, 02:29 -05

Hi,

I'm sorry this is the first time reaching out to you personally.

I wanted to clear up some communication issues and make sure everyone is on the same page. I first off apologize for not being able to provide the expeditious shipping and fast delivery we've done in the past for some of you.
While I acknowledge some of you have received your deliveries on-time, I also acknowledge we have some gaps in performance due to the current climate. I wanted to provide context on a few examples:

We haven't shipped anything within the last 2-3 business days due to our warehouse also supplying PPE to local communities. Our warehouse is located in Wisconsin, and we are supplying a lot of the Midwest right now.
Some of our customers from about 6-7 days ago haven't received tracking numbers yet, and this is because of the ramp-up for PPE delivery. This is being remediated today.

Second -- we've seen inbound logistics delayed slightly as we do not produce locally in Wisconsin. Again, the same reason above as our items are being considered 'non-essential', although I know most of you would disagree as you must need masks now --- as like me.

I appreciate the trust you've placed in us, and I want to assure you that you will receive your items. Our warehouse staff is working tirelessly to ship our items, catalog new inventory, and get the items correctly put to the right customers.

That being said -- please allow us a few days of recovery as our team spent most of this week not focusing on our shipments (which may damage our reputation but we felt was necessary).

Again, most orders are being sent out, but delays or partial orders were on purpose. And while we do apologize, we felt it was necessary for the greater good despite our reputation is on the line.

Our CS staff is working double shifts remotely to answer your inquiries, and we apologize for some that we've missed. The increased demand, combined with the current climate, isn't something we were prepared for, but are reacting as best as we can.

We had one customer threaten us with legal action, to which we've refunded them and removed them from the community. If this is something you want to do, please respond to this, and I will happily refund you.

This is a trying time for all, and I respect your input, but right now, our staff doesn't need to be attacked over an email. And, frankly, those aren't customers I want in our community.

For those willing to stick with us, I do appreciate you, and I thank you for your continued patience.

I do still see people getting their products and I greatly appreciate that. And we are working every day, including weekends to get you the items you ordered, and deserve.

I'm sorry that I didn't communicate this sooner, and I appreciate each and every one of you.

Thank you for taking the time to read this.

Davi

Founder | EMG

Apr 6, 12:27 -05

So when should my order ship out? Its been 41 days since I placed my order and paid for it. Just don't understand why you would take someone's money if you didn't have the product.

Dennis Rivera (EM General )

Apr 6, 11:52 -05

Dear Customer,

I am Mike T. (CEO EMG) and personally thanks for reaching out,

I would like to thank for your interest and purchase with EMG and hope you will find a pleasant experience,
Due to unexpected response and HIGH volume of demand of our mask we are facing a little delay in shipping out your order. However, we are making sure to give you a quality experience.
I am giving a brief explanation on different issues and questions you might find helpful:

How many filters come with each mask?
We are selling two types of masks:
Coronavirus anti-virus N95 masks; comes with 2 filters with each mask.
Gas mask comes with 10 filters each mask.
Please note we are not selling filters separately. However, we are making arrangements to list them separately from the coming weeks. I would personally let you know when these filters will be available. We are importing masks from Turkey.

When my order will deliver?
As you know masks are becoming precious products and due to the high global demand for this product, we are in the process to set our warehouse in the USA and we will start shipping from the USA from 15-19th of March. Once your order will be shipped out the ETA will be 3-5 days.
We are importing masks from Turkey. We sincerely apologies for this delay. We are starting shipping from March 18, 2020.
So please put 15-19th March as our shipping estimation time.

How long each mask lasts?
It depends on the quality of the environment. However, our masks are washable, reusable and can be used 10-22 days after each wash.

For how many age it fits?
Our masks are fit to size and can be fit from age group 10 to onward.

I want to make a bulk purchase?
If you want to make a bulk purchase, we are happy on this and have a special discount:
Buy 40+ & Get 30% off with this code: 40N95

Can we cancel your order?
As we have paid for your order to our manufacturer and have made a bulk purchase, so we sincerely apologies, we are unable to cancel your order. Please read out refund policy here:
. Please read our cancellation/refund policy here: https://emgeneral.com/policies/refund-policy

If your issue was not addressed, please reply this email and one of our customer support agents will be in touch with you in a timely manner,
Please understand, all the delay is due to the high demand for product and public response in our product.

I appreciate your patience and cooperation with us!

Kind Regards,
Mike T. | CEO

Apr 6, 09:35 -05

This email is a service from EM General . Delivered by Zendesk | Privacy Policy
[6L4OE0-KXVV]

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- Dover Afb, DE, USA

Scammer's phone 1 (800) 913-8548
Scammer's website emgeneral.com
Scammer's email [email protected]
Country United States
Victim Location DE 19902, USA
Total money lost $28.46
Type of a scam COVID-19

I ordered a mask from this site in early March. The first red flag was that I never received an order confirmation number or tracking/shipping number. I called them a few weeks later about this and an individual said that I would receive it in mid April. I have since emailed this company about not receiving the product I paid for and continue to receive, it seems to me, as pre written automatic responses for anything you email them with. I now look at their website and they no longer have any products for sale. I also have since tried calling them and it goes to a recording every time. I now see that this blatantly obvious scam of a company needs to be punished to the highest extent possible, whereas in the early stages of COVID-19, their website and approach was to simply sell a product that millions of people desired, and that was how they preyed on people.

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Everyone that has a bad experience with these 2face crook known as EM GENERAL need to stand up and fight for our rights and our MONEY back and to see these crook meet the full penalty if the .LAW.,.!

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Well this company truly is fraudulent there back stabbing..and.taking . advantage.of the consumer during.a pandemic that .in my eye is in humain.and. disrespectful to everyone in the country our hope.were trash.and this has violated everyone. Rights

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Total Scam!
I emailed them one month after failing promised delivery date of course they responded right away with a very Long and general email saying due to COVID-19 my order takes longer than usual but their mistake was mentioning that they are working on March orders my order was in February and of course when I didn’t get any response to my second third fourth email I knew something is fishy contact your credit card company right away!

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Hi there, me again. Here's the update to my earlier share on this site (see link below)... DO THIS -- If you file a report on the BBB website, opening your own case, you will hear from an agent from Homeland Security's Financial Crimes Division, and help to build the case against these crooks who scammed so many people it's not even funny.

And take a look at the comments on this YouTube of a company who assesses scam sites and reviewed EM -- https://www.youtube.com/watch?v=t726w9xyusM -- and my guess is there are many more victims out there.

Also, contact your creditors who accepted the charge for your purchase(s). MasterCard was wonderful & refunded the amount to my account, as I imagine they heard it more than once about these scammers.

Here's the earlier posting on this site of my experience --

https://www.scampulse.com/em-general-reviews/page/2#i15839156

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The same story for us. I just lost $49.89 for two masks. But I wondered nobody do anything with those creatures. But Karma figure it out well. They never enjoy scammed money?. I never ever in my life ordered anything online except Amazon?

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I feel ya because I oder 2mask s as well

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Same here ordered two masks in February and have followed up bi-weekly via email. Still have nothing and get the same repeated reply messages from Zendesk, Mike T the CEO, Dennis Rivera, etc [email protected]

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