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EM General

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EM General Reports & Reviews (119)

- Palo Alto, CA, USA
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After some background research, I searched online for N95 face masks and encountered the EM General website. They advertised face masks with changeable N95/N99 filters included replacement filters with each mask. They were initially discounted to $34.99 and I purchased 4 at this price for 4 adults. They advertised multiple colors of this mask and certain colors were shown as "sold out" whereas others were not. After completing the purchase, I received an "order confirmation" with a tracking number; however, no estimated shipping date was provided (which was unsatisfying), only a field which state "your order is being processed". No sooner had I made this purchase, when I was presented with an offer to buy additional masks at a still lower price of $16.25 each if purchased within 5 minutes. (I also immediately received a text from EM General confirming my purchase and that the order was being processed. I initially declined to purchase more masks, but 5 days later, I decided to purchase 3 additional masks anticipating that the U.S. would be grappling with coronavirus for months to come and not knowing how durable these masks were (or if other friends or family might be in need). At this time, we were already in a hotspot area in California so this seemed prudent. I checked back a few times over the past week to see if there was updated information on a shipping date, but never got more information than that "the order was being processed". I also began to notice that they have a banner at the top of (most?) every web page stating "?? Our Inventory is Currently Being Shipped to Our Warehouse & Will Be Processed As Soon As Possible. We Thank You For Your Patience ??". After waiting for 10 days and receiving no further information, I suspected that this may be a scam and have found both several non-credible sites claiming to review whether or not this was in fact legitimate. Then found 2 claims that it was a scam on the ScamPulse.com site. As I reviewed every page on the site, it became clearer to me that this is almost certainly fraudulent! LET THE BUYER BEWARE!

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- Sherman Oaks, CA, USA
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Ordered 6 N95 masks and have not received any information about shipping or delivery. Contacted them 3 times and have heard nothing back. Their phone number is invalid and they are using stock photos to represent their staff. Do NOT purchase from them.

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This website claims that they sells masks. They responded to my product question prior to my purchase within one hour. However, after I placed an order, I have received no confirmation nor any response from them despite of my multiple attempt. As I started to get uneasy about this company, I did research more about this vendor. First, I can track my order with my order number (currently being processed) but I can also type in random order number and able to pull out other people's order information in details. Order going back in beginning of Feb still just being processed. I didn't see any order that was shipped. Second, when I looked further in online, I found a TMZ article pointing out the same photos of their CEO and COO have been used for other vendors as well. https://www.tmz.com/2020/03/05/coronavirus-con-americans-fleeced-facemasks-fraud...⇄ Now I have been convinced that this is a scam. I took action to stop my payment but my critical information are stolen. I have learnt my lesson but this vendor needs to be charged with criminal activity.

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Was looking for masks for protection from the coronavirus and this came up. When I first visited the site, there were lots of items to purchase from beauty products to watches to these masks and much more, now a week and a half later, only the mask is available for purchase all other pages come up as not found. The phone number on the site for contact was 616-419-8342, but when call/called it only rings until is a voice message comes on that says to email [email protected], the area code for the number is for Grand Rapids, MI area. Now the number listed on the site to contact is 1-800-913-8548 and is just a busy signal. The initial email I received after placing my order stated that they were getting my order ready to ship and that I would be notified when it has been sent. When I go to the site to track my order it says it is processing. It has stated the same information since the day I placed my order on 2/26/2020. I sent an email on 2/28/2020 and asked if they could give me an estimated shipping or arrival date and have gotten no response. I also noticed that the company logo has differences to it from when I placed my order to now when I see the number is changed and the font is not the same either. No email response, no answer to phone calls, 2 different numbers listed and company log is different all within 2 weeks.

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- Lutz, FL, USA
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I made a purchase never received a tracking number or the product. Their phone number always rings to a busy signal

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- Las Vegas, NV, USA
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I noticed this on your website after I was unable to get ahold of a real person on the phone number provided on their website so I started doing a little research and noticed claims on your website regarding this company.

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Same with me, they are a scam company and I purchased over $500 worth of stuff. Buyer beware

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EM General is an online retail store. On their website, they offer N95 masks advertised to protect against airborne illnesses. As an immunocompromised individual, the fear of coronavirus led me to this site where I eventually purchased an N95 protective mask. Their website states a tracking number would be sent in 3-5 days after purchase. After five business days of no tracking number or further information from EM General, I contacted them to ask about the status of my purchase. It's been two weeks now and I've received no response from EM General, no tracking numbers, and no product.

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I searched online for N95 face masks and came across this website that sold a reusable face mask, only filters needed replacement, on a 50% discounted price. The original price was $87 CDN. I made a payment and the order was confirmed right away; however, the tracking number was never updated. Three days later, there is no tracking number update, there isnt even a single trace of my package. They send you text messages of promotions for higher discount rates. The website says that the discount for face mask is only "this day" special, when in fact its every day.

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They are selling N95 coronavirus masks.They have paypal and credit card options. They state that they are ScamPulse.com accredited and Google Trusted Store. They do not give any specific shipping times and method of shipping carrier (USPS, UPS, FEDEX, DHL etc).No one has responded to emails or phone calls. Money taken but no product shipped still.

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They are not responding and were selling N95 coronavirus masks. They have paypal and credit card options. They do not give any specific shipping times and it seems that the information is fabricated. No one answers the phone. No one has responded to emails. Money taken but not product shipped still.

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+1 (800) 913-8548 0 0

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 emgeneral.com

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