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The company wanted pictured of everything before they would give me a refund. Then they wanted me to send them to an address in Vietnam. They would not pay for any of the return postage, and they would not supply me with the address they have in the United States so I could send them there. They insisted that I sent them to an address in Vietnam, and they also said that they would probably get lost in customs, and they would not be responsible to give me a refund. They were offering for me to keep them and they would give me a 10% refund. I located their address in the united states, and shipped them there, priority mail with a tracking number and signature request and they refused to take them and returned them back to me.
After approximately 2 months with no resolution and no help from PAYPAL, I am able to get my refund for the boots along with the postage cost from the my credit company.
I see they are still advertising these products and trying to pass them off as "Clarks" They are not Clarks. The only phone number they provided was +84 965574070