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Fareodaddy.com Reports & Reviews (1)

- Bloomington, IN, USA • Oct 19, 2024
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Their website is a third-party website that books discount flights. They were linked to from a legitimate flight-finder website, and their website said that if you booked a flight through them, you would be able to cancel for a full refund up to 24 hours after the booking. I booked a flight, and at no point, during the booking process, did any text say that the booking would not be able to be cancelled or that additional fees would apply. After booking, I immediately received a confirmation email that said that cancellations or refunds were not allowed, that the flight was not yet booked, and that all changes would incur additional fees. The email included grammar and spelling mistakes. I called the number listed in the email to cancel the booking, and the man I spoke to said it would be cancelled and that I would receive a confirmation email that it was cancelled within an hour or two. After two hours, I received an email from another member of their team instead, saying that she is in the process of booking the flight and to contact her. I called her and said that I had cancelled the flight two hours earlier and have been awaiting my confirmation email. She said that it was not possible to cancel this flight, because the airline had already put in a soft charge. I said that their website says that a person can cancel up to 24 hours for a full refund. She said that this rule does not apply to discounted flights. I said that no exception is made on the website for discounted flights and that at the time of booking, none of this was disclosed. I asked to speak to a manager, and she said that he was busy and continued to repeat the same information to me. I asked for the manager to call me, and she said he would call me within 30 minutes. He never called. I have issued stop payments for this company and the airline.

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