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Justanswer.com

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Justanswer.com Reports & Reviews (62)

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The website is a full on scam. They offer you a $5 trial but when you check your credit card statement they actually charge you $59. They’re nothing saying you will get charged $59. It only mentions the $5 trial. The customer service doesn’t help at all either, don’t waste your time.
Charged $59 instead of $5

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I AGREED TO THE 5 DOLLAR CHARGE BUT NOT THE 46.00 THEY STOLED 7 DAYS LATER THEY DID NOT SAY ANYTHING ABOUT A SUBSCRIPTION GIVE ME BACK MY 46.00 YALL PEOPLE STOLED FROM ME

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Happened to me. They are booking me every month relentlessly. The bit aids the same quotations regardless o of the answer. I’m having $46 taken out of my account every month by “askmasterlaw”! Can’t get through to a human to cancel!

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Happened to me as well but they charged me $59

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I used this account to find out some information. They charged me $5. Now they are charging me $79 a month for this service. The information they gave me was not enough to handle my problem so I just clicked off. This is a scam as far as I can see. Now I don't know what to do to stop this. They want an account number which I do not have. What do I do?

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You’re lucky that you initially got charged just $5, those people are scammers

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I received an email claiming to be from my husband. I opened it and clicked on the site. I think it said shark tank. I closed it quickly. I then turned off my phone and iPad. Used the computer and went to Apple-support. I was asked if I would go to a third party and sign up. I was told I would be reimbursed. I said yes and gave her my Mastercard number. Was redirected to JustAnswer. He claimed to check my email and I gave him access to my screen. I got 4 charges on my Mastercard on Jan 4.

I went on Apple support and got a real helper who got me to change my Apple ID and call the bank to change my credit card number. I am now going to see if Mastercard will reimburse me. I am now one of the masses who are embarrassed to say I have been scammed. I keep getting emails from JustAnswer have now blocked them. I am scared to contact them to get out of their system. I don’t trust emailing them. I don’t want to receive bills from them. What do I do?

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I agreed for a charge of 5.00 and later found out I also was charged 69.00 so I will dispute the charge

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Also happened to me, those people are scammers

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I agreed for a charge of 5.00. When I looked at my bank account, I was charged 69.00 and I'm disputing this charge

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if you just thought the $5 was it, they will start auto-billing you within 7-days and every month after. they will not refund you anything. so I would double check before using any of these services.

https://my-secure.justanswer.com/
https://www.justanswer.com/law/
https://www.justanswer.com/medical/
https://www.justanswer.com/veterinary/
https://www.justanswer.com/car/
https://www.justanswer.com/electronics/
https://www.justanswer.com/computer/
https://www.justanswer.com/electrical/
https://www.justanswer.com/home-improvement/
https://www.justanswer.com/tax/
https://www.justanswer.com/general/

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Happened to me as well, but I’m disputing the transaction with the credit card company

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- Hopkinsville, KY, USA
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This is a site which connects people to doctors. Ask a question and have it answered. They claim to charge a dollar, but they actually charge $46 about a half hour after you approve the $1 transaction. When you try to get the money back, you are told that this isn't possible. And it gets better! You are now enrolled in a membership which will cost you another $46 each month and when you try to cancel this membership, you are directed to log into your account first. But you never did set up an account, so you have no username or password. Isn't this fun? You have to report the charge to your bank's fraud department and hope for the best. My advice? Stay clear of this website.

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I have been deducted $49 for a service I have not authorized. I only contacted them a month ago to have my question answered for $5

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This company advertise this on it's homepage:

Chat with a Lawyer for personalized help

DUI/DWI, divorce, real estate, child custody, substance testing

Protect your family and your rights with expert legal help

Unlimited chats, plus legal document & small-claims court help. Join for only $5. Cancel anytime.

The purpose of me using this company was to ask one question one time. This company charged me $5.00 twice totalling $10.00. Several days later i was refunded $5.00. October 31, 2022. they charged me $46.00 without my consent or knowledge. November 26, 2022 they charged me again for $46.00. When I called them they said it is a membership fee. However, the membership fee advertised is only $5.00. This is a scam. They refused to refund my money. I insisted on speaking to a supervisor and let them know that I was going to report them. After a brief hold, they refunded me the $46.00 that is pending on my bank account currently. They would not refund the first $46.00 they took out on October 31, 2022. This is false advertisement and a way for them to get your credit card information to keep charging you in hopes that you do not notice.

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Well put. I’m glad people are not letting this go by easy

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I went to the askmasterlaw site in October to have a question answered. I did not know I was joining a recurring membership for paying $5.00 to have a question answered. I saw a charge come through on my bank statement with their phone number. I called. They said I joined at $60 a month. I told her it was not clear on their website that I was joining a membership just paying a one time fee of $5.00. I told her I wanted to cancel and I wanted them to cancel the initial charge for 60 as well. Their number on my bank statement was 800-556-3410.

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Avoid their website, I had a horrible experience with them

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I am being charged for this service and I never signed up for it

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They are full-on scammers, no other way around it, I had a horrible experience with their “service” more like a disservice

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I contacted FITBIT to correct a problem with my tracker, namely that the time was not correct. Somehow I was re-directed to this Just Answer site that did not correct the problem, but did charge me, $2.00, for the one time contact, and a $40.00 monthly fee, that I did not agree with so I attempted to cancel my 'membership' that I didn't want in the first place. They have yet to reimburse be the $42.00, but say they have cancelled my membership. I registered a complaint with my credit card company, but have not had a resolution to date.

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I have been trying to cancel my subscription and it only takes me back to the site and I haven’t been able to get anywhere with finding a number to call or a real person to talk to.
I’m being charged money for something I’m no longer using

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The responses to your question doesn’t even relate to what you are asking.
It’s A Scam Site
It’s A Scam Site
It’s A Scam Site
It’s A Scam Site

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I am still being charged $60 a month after requesting the account to be canceled. I haven't even been able to find a website for said services. How do I stop this from continuing to happen.

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JA-EXPRT.COM
800-240-1371
Thye charge 5.00 to answer a question but deceptively that is the beginning of a monthly membership charge.
I called and had both charges of $60.. reimbursed by threatening to report here what they were doing. I also told them I would go on here and give their phone number and website. I told them they need to make it more clear on their site that people are joining a membership. I threatened to take them on with my bank if i was not refuned. I was.

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It offered a $1 trial run, and instead they immediately charged me $34 as well. I want my money back. It was never said that the membership for the month would be paid immediately after sign up.

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Scammers charging for monthly legal services @ $60 I don't recall ordering. I cancelled the account, but scammer is still charging me.

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I was scammed by JustAnswer when I was led to believe I was being charged a one-time $1.00 fee for having them provide me with an answer to a technical question. What followed were recurring monthly charges of $46.00 to my credit card account. I never agreed to a continuing membership, nor did I authorize recurring charges. I just noticed the charge to my credit card account today, then noticed that this was just the latest of six monthly charges dating back to the day last November. I called the company today to cancel the membership I never agreed to. The customer service rep canceled my membership and said my current monthly charge would be refunded in five to six weeks, but she couldn't refund the other $230.00 worth of unauthorized charges. I accused them of running a scam, and she replied that they have the top rating from the Better Business Bureau. A quick visit to your website revealed that her claim was false, and many other people have reported them for the same scam.

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Searched for help with internet outage. Justanswer popped up and I thought it was part of my internet provider. Said I needed to pay one dollar to access a tech. I was charged for a month to this website, $46. They also did not solve my problem.

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Frequently Asked Questions regarding Justanswer.com

Does JustAnswer have a mobile app for easier access?
↓
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
How are experts on JustAnswer compensated for their services?
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JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Can I request a specific expert on JustAnswer?
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Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
How does JustAnswer ensure the quality of its experts?
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JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Justanswer.com Contacts

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+1 (800) 240-1371 0 0

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 www.justanswer.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Justanswer.com, but after several inspections we’ve come to the conclusion that this domain is no longer active.

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