Montana Hudson Reports & Reviews

Montana Hudson Reports & Reviews (201)

I only received 2 of the three items I ordered. I've emailed quite a few times requesting the third item but have received only auto-responses. I really love the two products I've received but not receiving an item in the order I've been charged for is frustrating. I always get a quick response saying they'll look into it but no promise of sending a bag -and most importantly I have not received one of the bags I ordered. I'm bummed.
1x Vintage Buffalo Leather Crossbody for $89.97 each (Received-love it)
1x Vintage Eva Leather Tote Bag - Dark Brown for $149.99 each (NEVER RECEIVED)
1x Vintage Eva Leather Tote Bag - Brown for $149.99 each (Received-love it)
Subtotal : $389.95 USD
Shipping : $0.00 USD
Total : $389.95 USD
Please help, I love these bags and would very much like to use the bag I've paid for.

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Hello Cyndi,

We appreciate that you love our bags, however, we are sorry to hear that you're having concern with your order. We have escalated your email to our specialist, and she is looking at your issue now. Rest assured she will get back on you as soon as she got an update.

Thank you for your patience.

Rochelen
Montana Hudson

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I got my tote in about 2 weeks here in Los Angeles, looks like it got held up in customs for a few days according to the website support. I thought that was nonsense because I got scammed ordering stuff online before but I will admit I was wrong so I posted here again to update what happened with my order.

It looks a lot better in person than it does on the website. At first I thought there was an issue because the bag I have has a hint of red in it but apparently because its full grain leather, the hide will look different on every bag. I absolutely love mine.

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Hello Cindy,

We understand, that's why we our doing our best to catch up.
Thank you for purchasing and loving the bag. Enjoy using it! Take care always.

-Rochelen
Montana Hudson

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Scammer's website www.montanahudson.com
Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable

UPDATE: I placed an order on September 2nd, I didn't get a confirmation email or a shipping email and waited 10 days before I contacted the company again. The next day I was going to contact the company and my bag came in the mail! I absolutely love it!

Apparently, I input my email address incorrectly so that's why I didn't get any notifications. I have read the reviews on this site and it made me worried at first but I got my bag and I see others here now got it too. I gave them a chance and I'm so glad I did.

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Hello Terra,

It's good to hear that you've got your bag and thank you for loving it.
Keep safe always.

-Rochelen
Montana Hudson

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Checking back in with an update to my original complaint. (See below) I did finally receive my bag and like everyone else it is not completely as advertised, although not as bad as others. The bag smells terrible, the inner liner with all the pockets is too small for the bag and doesn’t lay correctly. It is advertised as cowhide on the website and on the invoice is listed as buffalo. Even though I received the bag, I still believe this company is operating a scam. My complaints to the BBB have gone unanswered by Montana Hudson. I am including a picture of my shipping invoice which includes the actual name of the company so when others are filing complaints with the BBB they will have the actual name of the company and an address. No where on the invoice does it say Montana Hudson. The exporter name is Creative Leather Arts In India and the Bill to company is ;
Ladylyn Dominguez
Ladybug Works, LLC
140 N Escondido Blvd
Escondido, CA 92025

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Hello Dernit,

The smell will subside. It’s because we tan the leather organically, no harmful chemicals, ever. It’s better for the leather, the environment, and your purse will last forever.

To help with the smell, the product needs to be rubbed completely with vegetable or cooking oil using a paper towel and dried in the sun for a few hours. This should eliminate the smell entirely.

Rochelen
Montana Hudson

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Hello,

We are sorry to hear that you are not satisfied with your purchase. Please send us an email at [email protected] to properly resolve your issue. Please give us more time to investigate this problem.
Thank you for your consideration.
Keep safe.

-Rochelen
Montana Hudson

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I got scammed out of a bag I paid for and never received. Just like everyone else, the unanswered emails and BS on responses here.
Here is the strange thing. There is now a company by the name of Weston Cole advertising handbags on Facebook. Exact same layout as Montana Hudson, including their history in California, shipping worldwide, the about us, the faq's, and the whole gambit on shipping, returns, and DHL delivery service. Everything copied completely from the Montana Hudson site. So, beware, there is a same snake with a different name just waiting to steal your money...

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Like others, I wish I had reviews prior to purchasing. The bag I received was not as pictured (similar to below) and had a flaw on the front of the bag. After two weeks of emails, I was referred to a "specialist" who stopped responding when I asked for a refund. I'll file this on the Better Business Bureau site and will report them on Facebook as fraudulent.

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Hello,

We apologize of not responding to your email immediately. Can I have more details please? Let me help escalate this issue on our support team. We will be glad on resolving your issue.

-Montana Hudson

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I purchased a bag at the end of July, I received it on August 28 and was very disappointed and the quality was not what I expected. I sent requests for return information on August 29 (2), September 6 (3), September 10, 12, 14, and 17. The only thing they offer is 20% off of a future order. I want to return the bag and get my money back.

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Return address I returned bag to

MontanaHudson Returns, 140 E Valley Pkwy, Escondido, CA 92025
after them stalling etc etc threatened them with :
Under the Consumer Contracts regulations ( which came into force on 13/06/2014 and implement the Consumer Rights Directive)I am entitled to cancel my order at any time up to 14 days from the day I received the goods.

Please accept this email as my formal notification that I am cancelling my order and therefore will require a full refund.

I have just received a refund from them!

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Hello Melanie,

We are sorry to hear that you are not satisfied with the quality of the product. In returning the bag, we have policies indicated at https://montanahudson.com/pages/warranty-returns. Please let us help you settle this.
Thank you for your understanding and consideration.

-Montana Hudson

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Do not deal with this company - I just wish I had read some of these reviews before I purchased ( and never received) a handbag. I have had no luck in contacting them and only get computer generated emails when I ask to talk to a real person. I don’t know why Facebook let these crooks advertise on their site.
Major scammers
Jenny

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Hello Elle,

I'm sorry to hear that you haven't received you order yet. Please let me have your details to assist you properly. You will receive your handbag for sure.
I sent you a private message. Let me help you.
Thank you

Rochelen
-Montana Hudson

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Scammer's website montanahudson.com
Country United States
Type of a scam Counterfeit Product
Initial means of contact Social media (e.g., Facebook)

Item received is not item shown on website.

I ordered the Montana Hudson Vintage Eva Leather bag in dark brown. I received a different bag, nothing like the photo. The bag I received was a differnt color and smelled horribly. I have tried for three weeks to get some kind of refund authorization and address to sent back. So far, I have only received additional discount emails from Montana Hudson. Total Scam.

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Bridget - have you received any resolution yet? My bag looks like the one you received. The only potential "maintenance" on this bag should be a quick spray to protect it. Although not terribly expensive, 140$ plus is still way too much for the product shipped.

Hope we have this resolved soon!

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Hello Bridget,

We apologize if you're having concern with your order. As I have checked, your issue has been escalated.
Regarding the smell, the smell will subside, I promise. It’s because we tan the leather organically, no harmful chemicals, ever. It’s better for the leather, the environment, and your purse will last forever.

To help with the smell, the product needs to be rubbed completely with vegetable or cooking oil using a paper towel and dried in the sun for a few hours. This should eliminate the smell entirely.

Please give us time to work on your sent email.
We apologize for the inconvenience.

Thank you.
Keep safe.

Rochelen
Montana Hudson

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Total scam! I have emailed them, they only responded once saying that they have escalated my concern to return the very ugly bag. It looks like vinyl, is not dark brown, but splotchy and not at all like the pictures the company Montana Hudson represented. I will report them as fraud to my credit company.

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Hello Liz,

We apologize if you have concerns with the products. Let our specialist investigate and process the return if ever it is validated. Rest assured she will get back on you.

Thank you for your patience and understanding.

Rochelen
Montana Hudson

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You should report them. I reported them to my bank and credit card company. First of all, their website stated an address that was the address of a post office in San Diego. I believe that address has been deleted. The bag is so ugly and yes, feels like vinyl and totally not worth the $140 something I paid for. I emailed them to cancel the order two days after I placed it but they never replied until the ugly bag arrived and so now, I’m stuck with it. It so ugly and it stinks!

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Hello,
Since it seems that "Sheryl Hudson" is answering on this website I thought I would try here for help. I ordered a bag yesterday and now after reading the endless negative reviews of this company and the products that have been received (when they are actually recieved) and the amount of time it takes to get your order (if it even comes at all) I would like to cancel my order. There is not even a place to view your order on their website. I emailed the support email and received an automated response which directed me to the unhelpful FAQs and to email them again if I want to cancel. My order number is MH20474 and I would like to cancel my order and receive confirmation from a human that my order has been canceled and they I will receive a full refund on my card. I am very unhappy as I have found a bag on amazon with IDENTICAL photos and reviews as the ones listed on the Montana Hudson website. After all my research it seems that this company is an absolute scam. AGAIN PLEASE CANCEL ORDER MH20474. If I do not receive a confirmation I will be filing a complaint with my bank to get my money back.

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Would you happen to know the name of the bag you found on Amazon? I love the look of this bag but don’t want to order it from scammers. I want to check it out. Thanks!

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I still have not received any confirmation, I got one email saying they "escalated it to a specialist " who would look into it within the day, that was 3 days ago. I am extremely frustrated and will be filing a claim with my bank on Monday if I do not receive confirmation of cancelation and a refund. AGAIN PLEASE CANCEL ORDER MH20474

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Hello Madison,

We apologize if your sent mail on us was not addressed properly and got an automated email instead. We are working on it now, and I have already escalated this issue to our specialist. Regarding those bags on Amazon, maybe they are identical but I'm not sure of it's QUALITY and AUTHENTICITY.
We will reply you through emails. Hope we'll resolve this issue. Thank you and keep safe.

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Hello, I was worried because of these report and the delivery system seemed strange but my bag arrived today after 6 weeks and it I alright.

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Hello Asamariaw,

We are very sorry for the delay, thank you for understanding. Hope we will get through this. Our company is doing our best despite of this pandemic.
Keep safe always.

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This company needs to be shut down. They have not responded to (3) emails to return 2 bags that I purchased and do not like, the stain color is horrible and fake looking, does not match the pictures. The 30 day window to return is almost up and they refuse to respond. You can't return items without them responding to your email. It is a scam!

My order numbers are: MH9237 and MH18174

I am reporting this to my Bank and to the BBB!

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Hello Linda,

I reviewed your sent emails to our support team, and yes, it seems to be your third request to return the product. We are really sorry for not responding to it immediately. We understand your situation right now but please let us take care of this. This issue has been escalated to our specialist and they are working on it now. Montana Hudson is NEVER A SCAM. We are just having trouble because of limited staff, but we are catching up. Again, we really apologize. Please give us more time to resolve this issue. Thank you for your understanding and keep safe.

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Order MH14183 - Just like everyone else here, I have received very poor quality product which came late and bears little resemblance to the item shown on the website. The bag is, as others describe, stiff and blotchy and the long leather strap pictured was missing. It arrived more than a month after having been ordered. And, like everyone else, I've waited and waited for someone to respond to requests for information delivery and then on the returns address. Instead of that I get an offer of a 10% discount and 20% off my next order which adds insult to injury. I'd say don't buy from this company who are essentially ripping people off.

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Hello Jane,

We apologize for the delay, due to covid 19 we've got a problem on our courier. Secondly, we are sorry to hear that we were not able to reply your emails quickly and got automated responses instead, it is because we were also limited of staff. I reviewed your sent emails to our support team and I hope it was addressed already since it was escalated to our specialist. We would like to resolve your issue and also settle with the missing long leather strap.

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MH 18231- I have sent emails on a daily basis for instruction to return an only get an automated response with no instructions. The bag is nothing like the photos on the website- the color is mottled and dry. The website promises 100% satisfaction and fully refundable if returned in 30 days. Please let me know the process to return the bag.

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Hello Maryann!

I'm sorry that you are not satisfied with your purchase. Would you mind briefly describing your specific
reason that you want to return it? It will help us as we continue to grow our business to know what issues the customers are having with our goods.

Thank you so much for your business and patience - we'll make sure to take good care of you.
Looking forward to hearing from you and please stay safe.

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tote arrived order #MH11834 . Stiff. Spotted. Very cheap.1 single response to my request to return saying due to covid they are delayed. Be PATIENT. THAT was a month ago. Nothing since.
I am disapointed both in the quality and service.

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I ordered a tote from Montana Hudson order #MH11834.
It is stiff. Spotted and looks horribly cheap.
I asked to return it. Just an automated we are behind email return almost a month ago and nothing else.
Quality? No! Good service ? Not so far.
Carole

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Hello Carole!
We are sorry for not replying to your emails quickly due to limited staff. Can we take a look at the tote bag? We hope we'll get through this. Please send us an email, and we well take care of this.

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I am having the same issue as another post here. I have sent 6 emails and tried to call to return this bag. I finally got a response today - day 17 of the 30 days you have to return and they want pictures of my issues! I don't like the bag - it is cheap. And I want a refund and am not sending it to India. I specifically looked on the website before ordering to make sure they were in the US - the website indicates CA. Do not buy from this company. I have never had such difficulty returning something I bought on line. So very disappointed. Any suggestions welcome!
Teran Morrow
MH13182

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I received an email on 9/4 from Len who told me he was escalating the issue and someone would be back with me within the day. Shocker- 3 days later and no response! This is such a scam.
Teran Morrow
MH13182

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Sheryl thanks for response but you are stalling - I never said I didn't get what I ordered - I did. I don't like it, it is cheap. You cannot photograph that. I want a refund and am not paying to ship it back to India. There seems to be a bit of bait and switch going on with your website as nowhere do you indicate that a return would need to go back to India nor do you indicate that it will be this difficult to return. I am willing to pay the $15 restocking fee but not the shipping to India. Now, is Montana Hudson going to stand behind their product and proclamations or not? This is ridiculous!
Teran Morrow
MH13182

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Hello Teran!
We apologize of not responding to your emails quickly. We would like you to send us pictures to confirm that you've got the right product and to address the issue. We are shipping from India which where it is hand crafted, CA is our base office (you can see in "About us" on our page). We hope to resolve this issue, let us help you.

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Order number: MH-UK1102. Vintage Eva Leather Tote Bag (Dark Brown). Exceedingly disappointed with the bag as it is not as described- it is mottled black/brown and looks cheap. I have sent emails to Customer Services notifying them that I want to cancel my order (in line with the Consumer Contracts Regulations) but have had a response saying I have no rights for a refund. I have asked for an address for returning the bag but have not received a reply.

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HI Sheryl,

Re Order number 13487

Thank you for replying to my email above. However, it is clear that you are stalling. I have made it very clear to you that I wish to return the bag I received for a refund. I have stated this in every email I have sent you. I am still waiting for approval and an address to send it back to.
I will continue to post extremely negative reviews of your company until you fulfill your contractual obligations. Otherwise, I can only conclude that your company is operating a scam and I will indeed report your company as fraudulent with my Bank.

Joanna Marzec

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Hello Sheryl!
I have checked your order status and it is escalated already to the assigned personnel. We apologize for not responding quickly due to limited staff because of covid 19 but we are catching up. Hope we'll resolve this issue.

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Montana Hudson Contacts

Montana Hudson associated photos:

View Photos

Address:

140 E. Valley Pkwy., Escondido, Cal., 92025, USA

Phone:

+1 (858) 429-0619

Website:

montanahudson.com

E-mails:

If you know any contact information for Montana Hudson, help other victims by adding it!

Montana Hudson