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Neat Projector

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Neat Projector Reports & Reviews (42)

- Columbus, OH, USA
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Original contact for Neat Projector was through an Instagram ad. Website looked legitimate: https://xprojectors.co powered by Shopify. Purchased an item for $45. Here are the emails I was told to contact: [email protected], [email protected], and  [email protected]. 

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Same story-
Placed my order on Jul 19 and haven't received any package yet. I feel so stupid that never checked review websites before placing my order.
It was definitely the first and last time I purchased anything on IG.
Does any one knows if the banks can refund the money?

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+10
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Did I receive a tracking number

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I only wanted to buy three things. It kept taking me to different things and it made me purchase it. I list $246.20 I’m 19, my mom sent that to me to help me out and I needed that money. I have a phone bill. I lost my job. We’re losing money because a selfish [censored] can’t work and decide Mx to steal from others

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+4
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Neat Projector is a scam and although it said something was shipped and I could track it, nothing even arrived.

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+1
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They should be drug in the alley and shot! Nothing but old fashioned theft! Instagram should screen ads before running fraudulent companies like this... I'm out 97$

Same story as everyone else
Instagram ad sent me to the Neat Projector, a projecting device I look at their page and website and thought it was a great gift for my wife for Christmas so I ordered one. With holiday discounts, my total was $97. I got an email informing me of my order number and that they were backed up

LIES

SOMEONE FIND THEM and I'll lead the charge to BEAT my money out of them

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+4
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- Lilburn, GA, USA
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Placed order from IG for Neat Projector on black Friday sale. Paid in full $97.00 for two items. Received several emails that the products will "ship this week" but those weeks have past and it's ow February. Their website now down and there is no way to contact them other than automated email response stating the product will "ship this week". Absolutely a fake company. Total scam on IG and FB. Reviews were all Fake!

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I ordered a projector from a so-called ‘specialist’ site, which promises high-quality (1080p) videos. The first warning sign was the delayed delivery after payment. This prompted me to contact Neatprojector via email to ask for a status update. The tracking number (which was provided after purchase) did not align with any specific carrier and no information was provided. Once delivered, I opened and tested the product and found that it was defective. The projector is very poor quality and its aspect ratio was incorrect. They claimed that the product shows 1080p (HD) images and yet it displays this signal in a square frame. The edges of the picture are heavily distorted, and it is not possible to focus the entire picture, only parts of it. The company’s primary website appears to have been taken offline. Each time I turned it on, it would overheat to the point when it was too hot to touch. I was deeply concerned that the in-built fan was not doing its job. They tried to reassure me that it was normal, but I knew it was a hazardous object to have in the home. I emailed them, asking for a return. The Facebook link that was present on Neatprojector did not contain a legitimate Facebook page. On Instagram also, Neatprojector has very few posts, but a good number of followers. On the Trustpilot site as well, many people have rejected Neatprojector claiming it to be a scam. I am pursuing a refund since the website no longer exists and I have no contact details. There is no phone number to reach the company and email did not resolve the issue.

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- Wheat Ridge, CO, USA
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Ordered the neat projector on Black Friday for a gift for my sister for Christmas. I received an e-mail saying they had too many orders and had to open up other production sights and that the product would be delayed. After Christmas had passed sent several emails saying I still hadn’t received the product and the keep replying that it is in transit. Every time I look up the tracking number it says it is in progress since January 9. I then googled the neat projector and found many other consumers with similar stories. They have now taken down their website but their people keep replying to my requests about a refund saying again they can’t help the delay of the product and they can’t issue a refund.

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- Waukesha, WI, USA
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On 12/6/2019, I ordered this projector after seeing the ads on Facebook. After receiving an email that stated they had "higher than expected orders, they were still working on my order." I have still not received this product. I have sent multiple emails that have not been returned. There is no phone number to call either. Scam.

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I purchased this entertainment system. After many emails back and forth, I still have not received this product and the website no longer exists.

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I purchased this online from a Facebook ad on Nov 30, 2019. I still have not received this product. I contacted the company and they have an automated reply that they did not anticipate so many orders so they are hiring more staff and a new production line. I went to my bank Jan 9, due to the overwhelming negative reviews of many others not receiving their purchase as well, to dispute the charge. They also charged me a Credit Card fee that was never present in the purchase only showed up on my bank statement. After my bank disputed the purchase the same day I received an email stating the order is in process of delivery. Great choice of words. Company is scamming many people still today. They have changed names on several ads.

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Purchased an LED projector from Neat Projector website after seeing an ad for it on Instagram. Purchased a projector and stand for $150. Projector did not work as advertised, emailed and asked for a refund. Received an email but nothing further. Verbiage about refunds are conflicting on website and now based on reviews for this product and company I would highly not recommend them and they should be shut down.

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- Burnsville, MN, USA
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Do NOT buy from this website! Just like the others on here have listed, a purchase was made (on 11/29/19) and was never rcvd (today is 1/7/20), despite the money being removed from my account the day after the online order was submitted. It's been over a month and I've reach out to their [email protected] email address 3x with no luck - just an automated message rcvd in return, telling me there was high demand and extra people were being hired for additional assembly lines, in order to catch up on all the orders. No tracking information exists, there is no phone number to call, and best I can tell with online research is this "company" is located in the UK? But I am not certain of that. It's a total scam and I am out $80 and a Christmas gift for our son.

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- Signal Mountain, TN, USA
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purchased this product on 12/4. i send emails daily for a refund b/c now i realize it's a total scam and i receive replies stating they are 'sorry for the delay and that the response was so much greater than anticipated'.......

it's the same response every time. you can tell they do not speak english from the emails.

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- Garner, NC, USA
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I ordered two projectors for my children for Christmas on Nov 29, 2019. When I placed my order number in the Track order field in their website, no order was found. I have sent several emails to follow up on my purchase, only to receive an automated response advising that they are experiencing high order volume and will send the order to me as soon as possible. I have received this same message now four times since the first of December. There is also no phone number to contact customer service.

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- Elkridge, MD, USA
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On November 27th, I followed an ad on FaceBook and Instagram to the Neat Projector, a portable projecting device that you can affix to any computer, phone, tablet, etc. and then project the screen onto any surface, like a movie. I look at their pages and website and thought it was a great gift for my husband for Christmas so I ordered one. With holiday discounts, my total was $97. I got an email informing me of my order number and that I could track my shipment in the "Arrive" app. A few weeks later, I realized the product hasn't arrived so I went to track the order in Arrive, where I found it didn't exist. I emailed the company inquiring about my order. I got a very generic, vague response that they had received a lot of orders and were backed-up. Something didn't sit right, I looked up "Neat Projector reviews" where I came across hundreds of angry reviews, claiming they had been scammed. I went back to the email and website and saw there is no phone number or physical address, which I hadn't noticed before. I emailed again; again, I got a similar response. I contacted my bank to file a fraud claim and the FTC, where I reported them as well. The ads were still on FaceBook last I checked, despite them being reported as fraudulent. Their Instagram account is still active, however, there are no comments and no ability to comment anymore.

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Ordered the Neatprojector Dec 8th, 2019 as a Christmas gift. Was guaranteed a tracking number. I received an email stating my order had been processed and it had gone to quality control and would be shipped out in a few days. Also received the email about experiencing high volume and apologizing for the shipping delay, but have yet to receive an email with a tracking number. No phone number to contact them, just an email. After you email them you get an auto reply saying someone will respond to your email within 1-2 business days...you will never hear from them. On the website it says the units are sold out but anything ordered before Dec 12th is being shipped out - now Jan 2nd and haven't even received a tracking number. I will be contacting my credit card company to see if there is anyway to have my money refunded. I don't normally order from companies that I have never heard of, but took a chance as it looked like a cool product. Lesson learned!

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- Suffern, NY, USA
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Complete scam! They never ship out the item! Do not order from here!

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Please beware of this company “best projector”. I found them on social media via Instagram as an add on my feed. They advertise sales all of the time, but then will continually state there is a shipment delay. Over one month has passed and I have not heard from the company. I investigated the company further and the information pulls up what appears to be possibly a Swedish company based off the foreign language on the website. The company’s name was listed as centafic ab and centafic is also how the company showed up on my credit card statement. In total, I paid 163.99 and have yet to have anything confirmed regarding plans on shipment.

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