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NTS IT CARE

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NTS IT CARE Reports & Reviews (37)

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My mother received an email and when she opened it her whole computer froze. A number showed up for her to call. She called and was told that her computer was hacked and got her to share her screen with the person on the phone who said he was named Ryan. He then told her they can have a technician fix it, but it would cost $**. My mom then told him she would have her son look at it. Ryan told her that he wouldn’t be able to fix this, which made my mom suspicious, so she told him that her son is a computer programmer so yes he would know and then she hung up. I am currently running a scan using Norton hoping that this scammer didn’t insert any virus on the computer.

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- Wheat Ridge, CO, USA
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This morning my computer went off with a loud message saying that I had a computer virus and they were calling on behalf of Microsoft. My screen was frozen and a message not to turn off my computer because if I did my computer would infect all of Microsoft. Then they said they were authorized to correct the problem of infection but I would have to get their protection. They took me to a page on my computer that showed thousands of warnings......and refused to say that they would correct the problem until I paid for a years worth of their protection. Frankly I believe my computer was hacked and I paid money for no reason! I believe they did it yesterday because my computer slowed and strange pages started showing up. When they were fixing it they revealed they could not find the point where I had gotten infected....this to me says I was hacked. If this is a legitimate organization for Microsoft then why are they allowing us to be ripped off

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I was on facebook Friday April 20, 2018 And all the saddened they hacked my computer and I could not get them off unless I called the number on the screen, Which like a dummie I did. I asked them immed. if the were affiliated with Microsoft and the said yes. In fact I asked them 2-3 times and got the same answer. So a person by the name of Harry, started taking all my security and ad blockers and every thing I had on my computer off and put all of theirs on it. So I asked them out much am I going to be charge for this, which he said he'd tell me in a minute.

I have never had any of this happen to me before so I had know idea what was going on. So to the tune of $428.28 but at the end this lady came on and said, do not call anyone but us for your computer or printer problem they were independent and not affiliated with Microsoft. Which I was running late for work and didn't have and time left and they had my money and the computer was running okay. So I would talk to the in the morning. I contacted my bank who is dealing with them now. But I wanted you people to know what they are doing and hope no one else get taken.. Plus their reviews are not very good and they have told other people the are working with Microsoft.

They even put there whole phone number on my Screen at the bottom. I have had Microsoft take every thing off they put on and now I am up and running like It should. I did receive a letter in the mail from you, but this was easier to fill out.

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- Pittsburgh, PA, USA
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On April 17, 2018 while on Facebook, I clicked on a picture and warning messages appeared stating my computer was infected with viruses and would shut down. I panicked and believed my computer was under immediate attack, and persuaded that NTS IT Care was an authorized agent for Microsoft. I was told my computer was infected with numerous viruses, and offered recovery services for $*** which I paid. Once paid, it appeared they were doing something in my computer then a message that it was fixed and to call them even though I had given them my number to call me. The representative named Eric said this one time fix was guaranteed for 7 days and that it would be fixed for no additional charge if something happened to my computer. The representative tried to get me to purchase internet protection and said I would no longer need McAfee. I was very suspicious of this entire ordeal. I will see what happens after this 7 days is up. Hopefully nothing more happens to my computer. The computer does seem a little different now - it blackens out which didn't happen before - like it's being monitored.

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- New York, NY, USA
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These guys are scammers they send pop up on your computers and charge money for fake support.

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Scammer is a protection support company. They have been on my computer when I first bought it. They were in it for over 2 hours. After that, Ihad all kind of problems. This past week or so, they locked my computer. I then deleted their service and signed up with my cable company. Sunday night, they locked me out again, and now I can’t use my laptop at all. I just called them to tell them to fix my computerorI will report them to the BBB in 10 minutes. I called them back and they again gave me a bunch of BS. Please help me to get my computer functioning again. Thank you for your attention to this matter.

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- Baltimore, MD, USA
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When I experienced my laptop overheating just after installing Windows 10, I pulled up the Microsoft website to see whether there was any information regarding this issue. After entering a search in the search box, a pop-up appeared notifying me that Microsoft had contracted with NTS-IT Care to handle problems relating to the installment and use of Windows 10. I was told that Microsoft recommended the company and foolishly thinking that it must be connected to Microsoft, I paid $299 for a full-service contract. The company installed software enabling them to do a diagnostic test. During the test, the tech person "showed" me where the problems supposedly were, but then erased the page so quickly that I could not tell what I was looking at on the page. Two weeks later, I was called by someone from the company who said his name was Matthew (I doubt this given that he had a heavy accent and was struggling a bit with English) who said that the company server had crashed and that they had to refund all of my money. He then took control of my computer. A few seconds later he said that my computer seemed fine and they would refund my money, but that they couldn't issue a refund check. He then said he had made an error and showed me what must have been a static picture of my checking account, showing that "$2000" had been deposited into my account. When I questioned him how this happened, he told me that he just hit the wrong keys because he was typing so quickly. He said that I would have to refund all of the extra money I received to him. When I said that I wanted to check my account, he said that he could not wait for that because they had to close soon. I called my bank and asked them about any deposit to my account and was told that there had been no activity. I informed them of what was happening and I changed my login information (I was told that I couldn't change my password over the phone). When I returned to the computer, Matthew started screaming at me asking me where did I go and what did I do. He kept badgering me about why I didn't believe him. The next that happened was computer screen going blank with a passkey installed that I could not get past. I quickly shut down my computer. At that point, I was called by the company and told that they would erase all of my data if I did not "pay them back." They instructed me to go to an Apple Store and buy gift cards for $1700 and to call them with the card numbers and key codes from the back once I bought the cards. After my attempting, with little success, to get more information about them, I hung up the phone and made an appointment with the Geek Squad at Best Buy. It took them about an hour to fix the problem and wipe all traces of the company, including a bunch of malware, from my laptop. This was a horrible experience not only because I thought that I had lost all of the information on my laptop, but also because the men were abusive and persistent, calling more than a dozen times to threaten me. Ugh.

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Computer screen turned white and this company information was listed. When called they said they could fix the problem for $300, I said I couldn't pay that and they offered a lower payment and after refusing that they offered a $75 fix for one week. They accessed my computer and it fixed it temporarily. After the week was up the same thing happened. This is a computer scam.

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- Saint Paul, MN, USA
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I got a red screen and a voice telling me that my computer was locked and to call a certain number to get help with the virus that was infecting my computer. The guy who answered was "Ron", with a heavy Indian accent. The message indicated it was on behalf of windows. My computer is an iMac. I told this guy this and he ignored me and wanted to go through procedures with me. I then said I think not and hung up on him.

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- Cherokee, OK, USA
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Contacted me on pop up while logging onto Facebook on computer. Then called my cell phone. Received bogus charge on my credit card from this company for $149.99.

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- Minneapolis, MN, USA
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I wasted a bunch of time and money on 'services' already covered on my computer. I ended up going to Best Buy and having my computer reset to factory standards. The company continued to call me to 'complete the service' which was originally supposed to take 30-45 mins - and after 3 hours of them having remote access to my computer I powered it down. They kept calling and calling and eventually halved my bill. I should've reported it at the time, but felt stupid that I was played. I told them I didn't want their service and keep the ~$150 that I already paid them and STOP Calling me. Well, a year later and they started calling me regularly again. Now their rouse is that due to technical difficulties with their servers, they cannot fulfill their 3 year service agreement and want to issue me a refund. I have asked repeatedly to be taken off their call list, I don't want my money back and pls make note. As soon as I start saying to make a note for future, they hang up on me. I have now received 2 calls already from them today with the exact same result. I went to their website, and it says they don't issue refunds and doesn't mention anything about a server issue, and instead is still offering subscription packages. I'm not sure who's writing all the positive reviews for this company (as I had looked it up before giving them access to my computer too thinking it was legit) - but I can't keep quiet any longer. Sorry for taking so long to review - I hope I can prevent someone else from going through this mess.

Also - their calls come from all over. Initially it was Dallas I think? Today both calls were from United Kingdom.

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Pop up screen warning of virus. Call 8774906709 to fix. Asked for cc info. Charge blocked. Called and txtd nonstop asking for another card or bank ok. Changed card then waited for next call. Nothing yet.

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I was panicked into believing my computer being under immediate threat, and persuaded that NTS IT Care was an authorized agent for Microsoft. I was told my computer was infected with numerous viruses, and offered recovery services that I did not need. I was charged an outrageous services fee which I demand be refunded.

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I was attempting to send an email through my AOL account, when a pop up appeared that stated that my computer was under a virus attack and would crash if I did not call a phone number that was listed on the screen. Upon calling, I was told to give over control of my computer to one of their "technicians" so that they could fix the non existent problem that it had. They told us to not touch the keyboard or mouse while he was working, during this time, he typed up an email under my account that gave permission to the company to charge my credit card. This was done without my permission. I realized this was a scam and called the support number in order to request a full refund, where I was told after an hour long near argument that only half of my payment could be able to be refunded. I was passed through several levels of "management" with no change in results. Along with being completely rude and unprofessional, they would not provide the name of their boss or the owner of their company. After almost two hours, our total amount of $88.99 was still unable to be refunded back to my account.

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They will lead you to believe that your computer has a virus and offer you there services for an exorbitant amount for a service they DO NOT Provide.

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- Westport, IN, USA
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On Dec 4, 2015 a message came across my computer freezing the screen saying Microsoft security and that someone was hacking my computer and to call the 800 number listed. I was connected to a company know as NTS IT CARE INC. They informed me that my computer has been hacked with some sort of worm. Long story short they told me for 150.00 that they could put Mcafee Antivirus and a 1 year tech support deal on my computer. One month later people from another company are calling me saying that they need access to my computer because my email is now some how spreading spam from states I have never been to or have contact with. I called Mcafee to check and see how they could help and they informed me I have no account with their security and that I have been hacked by the NTS IT CARE INC.

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NTS IT CARE Contacts

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+1 (833) 900-0804 0 0
+1 (213) 784-1568 0 0
+1 (877) 698-3992 0 0
+1 (385) 284-5671 0 0

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