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Online Travel Reservations Scam

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Online Travel Reservations Scam Reports & Reviews (29)

- Omaha, NE, USA • Feb 18, 2025
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Round trip airline tickets were advertised and charged and then changed to one way tickets and more money demanded for return trip. When attempting to cancel the bogus flight a "cancellation fee" of $213 was demanded.

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- Salsbury Cove, ME, USA • Feb 09, 2025
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I booked an airfare with Travel01 on line. They then called me to confirm the booking and told me I had a restricted flight and could not take on any baggage or a carry on. I then tried to cancel it. They tried to sell me a flight for more thant $600 so I could take a carry on. I told them to cancel it. I have been phoned repeatedly and text messaged about this flight and I have told them to cancel it. The charge has yet to appear on my credit card but I have to keep looking to see if it has.

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- Willimantic, CT, USA • Feb 04, 2025
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Went on their website looking for flights found one and booked them. Everything seemed legit until I noticed I didn’t receive an email and I didn’t receive a flight confirmation and then about maybe half an hour I received a phone call telling me that the flight was no longer available But they had other options but it would be $1000 on top of the $464 that I had already paid on the website.

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- Astoria, NY, USA • Jan 28, 2025
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I was trying to book a cheaper flight, they called me to tell me that flight isn’t there anymore plus it’s more than 84 I told them to cancel as this was not transparent and she told me she can’t. I called again and the guy said he will cancel but it is not promising with all the attitude and the scam they are running

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- Topanga, CA, USA • Jan 27, 2025
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I booked a flight through this website on January 23, 2025. They immediately called me and told me that price was no longer available, and tried to sell me a much more expensive ticket. I asked them to cancel, the person yelled at me that the flight was not refundable and not changeable, and continued to coerce me multiple times to switch a ticket to a different airline and a different price. After I asked them how come they are offering a change of airline if it not changeable, the person couldn't answer, but continued to pressure me, and would not listen. I told them to cancel the booking request, that I do not authorize any charges, and will contact my credit card company if I see any charges from them. The person hung up. After that I received multiple emails (at least 6) and 7 phone calls from different numbers from this company leaving me a voicemail telling me I needed to contact them because they found a better flight for me. I responded to one of the calls and told them I was not interested and asked specifically not to call be back. The person I talked to told me no one else will call again. After that I received 2 additional phone calls with the same voicemails as above.

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- Orangeburg, NY, USA • Jan 26, 2025
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The company posts as a travel agency. After processing the flights online, we received a call from the company stating the flights were not available that the available flights were almost 3x the price. At that point all the info required to purchase a flight were entered (name, date of birth and address, and card info). When i received the call i asked them i will not purchase the flight because the price is not what it was online so the person on the phone with a strong accent became upset and hung up the phone. They proceeded and attempted on charging my debit card $3,000, but i locked my account. I received 7 calls from the company threatening me and saying i "broke the reservation". I want to warn everyone not to use this company. It sounds like its based in India.

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- Sheldon, VT, USA • Jan 24, 2025
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Travelo1 will advertise very low flight fares and flight availability. Naturally, you will want to purchase the tickets as it comes across as an Expedia type of purchase making you think it is legit. Once you make the purchase, they will call you to confirm the tickets. However, the tickets you selected will 'not be available' and you will have to choose other flight times, days, seat class, etc., which will be hundreds of dollars more than the ones you thought you were purchasing. When you ask to speak with a manager, they will say they are the manager. If you hang up and call back, that person is also a manager. Apparently everyone at this place is a manager and there is no real supervisor person you can speak to. They also claim that they do not allow refunds and are not subject to the same 24h cancellation policy as the actual airlines themselves. Also - they will tell you that the ticket you have chosen does not allow for a checked bag, carry on OR personal item. When you tell that that's fine, they will argue with you about how will you travel with no luggage. On top of the above, the company continues to call, text and email you multiple, multiple times a day to 'confirm the tickets'.

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- Amarillo, TX, USA • Jan 17, 2025
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Purchased flight tickets. 2 minutes after purchase the “airline” called and said I purchased restricted tickets that can’t be cancelled, I can’t sit with my 6 year old kid or husband, I can’t take any bags carry on or checked bags, and I can’t purchase to have any bags. I would need to upgrade to purchase main cabin tickets and not economy tickets. The new tickets would now cost me another $1,000.00. The proceed to tell at me and tell me that I have to purchase upgraded tickets. I can’t have my money back, I can’t cancel. And they have been calling me continuously and harassing me about payment and upgrades.

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- Sayville, NY, USA • Jan 09, 2025
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When I booked my hotel through reservations portal there was no itemized breakdown of extra fees that would be processed. Once purchased there was a fee that was not explained. When I called the customer service within minutes of my booking they were not helpful and would not refund me my money. I asked to speak to a supervisor and waited on hold for an hour and then was disconnected. After speaking with another representative, reservations portal offered me 10% back and it wasn't until I threatened to write a review that they offered me 15% back. This was still not the price of the fees. The company emailed me saying they were going to get in touch with the hotel partner and would keep in touch. This has been going on for almost a month and I've spoken to 6 different people in the meantime and they all gave me the same run around. This is something reservations portal said would be resolved in 24-48 hours which is not true. Each time reservations portal tries to reach out to the hotel partner they supposedly cannot get in touch with them. When I spoke to another person they said that I should try to contact the hotel myself and I did very easily. The hotel said they had nothing to do with this company. I also thought it was interesting that 2 phone numbers that I used to speak with representatives are now disconnected from reservations portal. Do not use reservations portal! Very suspicious!! This has still not been resolved.

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- Mount Pleasant, MI, USA • Jan 08, 2025
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Found their website through Fairscraper.com/priceline. Got a confirmation email after I booked my flight. The email contained grammatically incorrect statement and a "pending" reservation with Delta. Delta had no record of the reservation. When I called the customer service phone number it did not identify as travel01.com and went to voicemail. I called back again and got a live person. When I questioned these things, they eventually hung up on me. Later, I received a follow up email that I needed to contact them and that it was urgent to complete my reservation. At this point no money has been charged to my account, but they do have my credit card information.

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- Jackson, MI, USA • Jan 08, 2025
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Click2Book.us advertised reasonably-priced airfares which I booked. A few hours later they wanted to charge me more because they claimed the original fare was no longer available. Then they did not allow me to cancel and wanted to charge a cancellation fee of $500. No matter how much I insisted on cancelling the transaction, they continued to badger me into paying for the more expensive airfare which I refused. I contacted my credit card company immediately to dispute the original amount charged which went through. I found out later that they tried four times to run the same amount through.

Stay away from this website! It's a wonder they are still allowed to operate.

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- La Puente, CA, USA • Dec 30, 2024
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I booked a flight through this agency topflightfares.com for which I selected an economy ticket for 12/22/24 at 8:51 pm with United Airlines. Upon placing a payment, I got a reference number with a pending ticket. I called the number and was transferred to an individual who told me it was a standby ticket that was booked. If I wanted to secure a ticket it would cost me $391. When I called back ~ 15 minutes later, the person told me they no longer had the 391 seat available but they could offer me another ticket for $495 or a next day ticket for $398. This didn’t make any sense to me.

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- San Jose, CA, USA • Oct 30, 2024
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This site is such a scam!! I booked a flight online for myself and a friend; 15 minutes later, a representative called and tried to upsell me a different flight on a different airline at different times. He tells me the flight I originally booked did not actually have tickets for the price the site listed. Instead, I could book my original flight for $1800 (the original price was $325) or switch carriers and times. Not to mention, my original flight was non-stop, and the new flight options would have layovers. When I asked to speak to a manager, he placed me on hold for more than 30 minutes. I had to contact my credit card company and dispute the charges. Now the representative keeps calling and texting me too.

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- Escondido, CA, USA • Oct 02, 2024
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I booked a flight through Farecompare.com and it sent me to Travelo1.com. I booked the flight through them. In minutes they called me even though the ticket stated they were still processing. They told me the flight I booked was not available and tried to force me to buy tickets that were 4 times the amount as the original price. They then tried to charge an extra fee for luggage, seat selection, preferred time, and date. Even though I booked the flight with a specific date and time with insurance, luggage, and seat selection, they still tried to charge extra. I did not agree and told them I wanted to cancel. They refused and continued to push me to buy tickets that were over 4x the original amount. I told them I contacted my bank and they stated the tickets were not refundable and they would be sending me a bill for the unpaid tickets, fines, and fees for canceling. I hung up the phone. Since I froze my card, I was not charged. They have since called me over 60 times and have sent over 40 text messages trying to force me to buy tickets I did not agree to. I have told them to stop contacting me. This did not help. They are continuing to call and harass me every couple of hours. I block each number but they call from different numbers each time. They also text from different numbers as well.

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- Brooklyn, NY, USA • Sep 16, 2024
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This business lure customers into thinking they’re getting cheap flight deals. You book a ticket, enter your travel dates, passenger name, DOB, payment info and the billing address as if it’s a usual process. Check out and you get an email with itinerary,then it continues to say the e ticket will be issued within a few hours. Which was surprising to me because I would expect my e ticket to issue right after the transaction.

I waited for a few hours then I saw an email claiming they had been trying to contact me as there’s an urgent action required for my reservation. I called the number provided on the email, then got passed on to 2 people to speak to. She told me she needed to make me aware of the restrictions on my booking and proceeded to say I’m not allowed to have carry on of which the webside said it was included with the booking. Then things got weird when she told me I only have to carry my wallet and ID, continued to say after they issue my ticket I would not be able to check in on line but rather have to go to the airport 4 hours prior to the departure to check in and she had no answer for me when I asked why I had to go to the airport 4 hours prior to the departure if I am not getting on the international flight. They also said the price I saw was not guaranteed and might change depending on the price increase when they finally issue a ticket. Everything about this experience did not make sense and I started yelling from the top of my lungs and told the person on the line they’re scammers and I did not want to listen to anymore of what she had to say. Then there was silence and then I said oh, you were called out on scamming now you have nothing to say? Still no answer and I just hung up there after. The only good thing is my card had not been charged yet and I was able to take care of things before they even got a chance to charge me. I just do not want anyone to fall a victim or ever use this booking site.

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- Saint Paul, MN, USA • Sep 11, 2024
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Bought 2 airline tickets. Then was called and told my information was incorrect and then told I couldnt bring or purchase any luggage. They told me if I needed a bag I needed to upgrade my seat. The upgrade was 4x the price I agreed to. The confirmation email specifically stated it was an economy seat I purchased. There was no information contained anywhere that stated bags could not be brought. They have since called me nonstop and sent me harassing emails.

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- Brooklyn, NY, USA • Aug 15, 2024
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skyfinder is falsely advertising $200.00 Delta flights. I booked and was sent a confirmation only to be called a few minutes later to be told the flights are not available and was told I could receive a "discount" instead. When I asked why I received a confirmation I was told those prices are not longer valid I informed them there are at least 12 different flight advertised at that price and asked if I could book one of those. Without checking I was told no. I then inquired how their polices and asked how could they no honor these prices when 1. it was advertised 2. I booked and received a confirmation. I was not given an answer. DO NOT BOOK WITH THEM THIS WEBSITE IS A SCAM

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- Mesa, AZ, USA • Jul 24, 2024
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This company led me to believe they were affiliated with Allegiant Airlines and would help me remedy a name correction on a reservation I had just made. (July 2nd) They could help but at the egregious fee of $175 or otherwise the traveler couldn't travel. They also lied and said if I cancelled the reservation and rebooked with correct name spelling, I would lose almost 75% of my booking cost as well as incur a $150 cancellation fee. I would have lost over $500. (Allegiant does not charge a fee if cancelled within 24 hrs of booking, which I didn't know then) They had me sign an authorization for name correction, charged my card and even sent me an email confirmation of the change. Which only yesterday, (July 23) as I spoke with an Allegiant representative, discovered they didn't collect any money (Allegiant), nor was the change made.

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- Sioux Falls, SD, USA • Jul 17, 2024
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Booked my flight for a specific airline, was told when I called to see if I could get seats together, but was told had to upgrade our seats. So I agreed to up grade my tickets to get seats together so I did; thinking it was my original airline. When I got my email I seen my airline changed and emailed them right away not to get a response till after another 24 hours. Been trying to cancel for a refund and the company refuses to let me speak with a manager, I was hung up on repeatedly and not talking with the airline finding out that the Tavel company took another 1000 for my tickets then what they were originally priced. So there was no upgrade just theft.

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- Temple, NH, USA • Jul 03, 2024
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This scammer advertises “Free Cancelation” for booking a rental car. However, if a reservation is canceled, they do not give the money back. Instead it is stored as a credit. These rules are not shared as part of the transaction. The refund rules are revealed only after payment is received where they inform you: You must pay $65 to get a refund.

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