SCAMParcelcompare Reports & Reviews (24)
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Scammer's email [email protected]
Country United Kingdom
Type of a scam Other
Initial means of contact Website
Damaged my parcel, disposed of it and refuse to refund
I had sent 2 parcels with personal belongings (aquarium + accessories, guitar, sports gear) from the UK to Austria and the recipient (my husband) received an SMS saying we needed to pay taxes+import duties+admin fee of € 127.00 by 27/05 following this link backoffice-tax.dpd.com/8ZDKmu (the link is no longer active but the document with the payment request is attached).
After we refused to pay, both parcels were returned to the UK, with only one of them being delivered (the guitar + sports gear) and the other one (fishtank + accessories) missing.
On June 3rd, ParcelCompare sent an email to me and my husband (recipient) that the parcel (fishtank + accessories) has been delivered to him. It obviously wasn’t. (photo attached).
The DPD app kept saying the parcel was either on its way, or they missed me, or they returned it to the depot etc.
After talking to multiple customer service agents, I accidentally find out that in their system my parcel is under ‘broken and disposed’. No one notified me about that.
My parcel is insured and I wanted to get a refund, sent an Excel spreadsheet with a list of items and prices, a PDF document with the invoices, as well as a couple of pictures of the parcel prior to its collection. (invoices in a PDF document available).
ParcelCompare are unwilling to refund, saying that it’s basically all my fault, that my items were not professionally packed, that they are on the compensations exclusions list etc. (correspondence available)
Now I have lost both – the money for shipment £68.69 (invoice attached), as my parcels had never reached Austria, and the content of the parcel which amounts to over £360.
Kind regards,
Kateryna
Scam!! Do not use!
Scammers worst company ever
So they send packages back to me.
So I payed 75£ for sending them 78£ for customs to get them back and now they charged me 147 £ for shipping back !
I got scammed and robbed by this company.
No phone number live chat don't work and email takes ages and they don't answer why they are robbing me no help at all .
So please don't use this scammers
Under any circumstances
I hope someone will see it and avoid them all cost
RIDICULOUS FAKE SURCHARGES
I have been charged an absolute absurd £184.82 for 14.50kg which absolutely ludicrous.
I've attached a picture of the item that was returned, in the picture it shows the NET WEIGHT of the product I had purchased and returned using UPS via your intermediary site.
The NET WEIGHT stated for the product is 31kg, I understand that does not include the weight of a box, only its contents.
SO HOW ON EARTH DOES A BOX THAT IS 90CMx50CMx50CM WEIGH 14.50KG? AND WHY THE HELL IS THE CHARGE SO RIDICULOUS, THE ORIGINAL PRICE PAID FOR THE DELIVERY WAS £31.91.
I AM ABSOLUTELY FURIOUS WITH THE SERVICE AND WILL BE POSTING THIS AS A REVIEW EVERYWHERE I CAN REVIEW YOUR COMPANY AS I KNOW THAT YOUR COMPANY IS ADDING EXTRA FOR COMISSION AND I FIND THAT ABSOLUTELY ABHORRENT AND DISGUSTING. YOUR COMPANY SHOULD BE ABSOLUTELY ASHAMED OF ITSELF. SHAME!
Avoid at all cost
Risible service
DO NOT USE!
Scammed out of £87.
The company is a SCAM.
They blame (Parcelcompare) DPD and DPD surprise surprise, blames the third party, Parcelcompare.
Don't trust your goods to none of them!?
I used it to send 3 boxes to Spain, I paid customs and an enhance insurance. The boxes were retained in customs and returned to England. After weeks of emailing the absolute useless agents, because there is no telephone number (and now I understand why) I finally got the boxes back in England after 9 weeks. They were absolutely destroyed, with many things broken and some others missing. Parcel Compare blamed me as I should have known that Spain didn’t receive any parcels from Uk due to brexit (I thought that was THEIR job) and they didn’t pay for the broken items because the enhance insurance does not cover anything apparently. The agent, Kate Hunter, even had the cheek to offer me £15 credit to use within 10 days! For what? To break me more things and steal more money from me? No thanks!
So after 3 months of dealing with this disgusting company, the boxes are not in Spain, I had to throw away the broken things and I couldn’t do anything with the missing things. I basically wasted my money and time.
Please, avoid, AVOID!
If you want to pay for a fraudulent company to explain to you why they actually won't deliver your parcels and threaten you to throw your parcels away if you won't travel internationally to pick them back up, you have come to the right place. Don't miss out!
I have a very small business, this year was very hard for everyone without any additional trouble. I needed to move my stock from the UK to Bulgaria before the end of the transition period. Through the year I had been sending 2 or 3 parcels at a time, I had a few niggles, but nothing could have prepared me for the last few shipments. Sadly they were all sent in quick succession so there was no way of knowing, believe me I wouldn’t and won’t ever use them again.
I had a shipment of 3 parcels each weighing approximately 29KG and obviously very large too. They arrived and one was missing, the other 2 looked like they had been kicked from the UK to Bulgaria. I got in touch straight away and was told that they would investigate, which could take up to 14 days. In the meantime I had to provide a list of the items involved. This was fairly easy as it was all stock that was to be shown on a TV show. The time passed and I kept asking for updates, cutting a long story short this went on for over 3 months. I had contacted the CEO of DPD by this time.
I was so relieved when I finally got a claim form, I had lost so much by this time, I had to give notice to my design team, as I couldn’t sell much as the items lost formed part of collections. I had continually told them that the longer it went on the more damage was being done. I filled out the claim form. Since then they have disputed ownership my products, despite providing invoices, they refused to accept bank statements which clearly showed payments. I contacted the company and asked if they would provide company receipts, they did, all signed and stamped with the business stamp along with a document confirming all the invoices were paid, this was also stamped and signed. Parcel Compare came back to accuse me of editing the documents. I can prove they were all sent to me by the company by email. I have provided everything they have asked for again and again.
This has gone on and on, they have asked for the same information over and over again. The have declined my claim and as a goodwill gesture credited the account with 15.00, I would never use them again, I would rather get on a flight and collect things myself.
I have been suicidal, it has been devastating, thousands of pounds of stock lost. It’s a very small concern it’s devastating.
The other shipments that I mentioned, there was so much damage in one, nothing could be retrieved. It is a polite warning not to use this disreputable company. If you need any help or assistance you will not get any and going to the courier itself will not help as the contract is direct with Parcel Compare. The only time you will get any help is when it is to pay for a shipment, apart from that they couldn’t care less.
It is totally beyond me how a large parcel weighing nearly 30Kg can possibly go missing, it is complete incompetence and shows sheer lack of responsibility. I was proud of my ‘Craftascope’ Brand of Craft Products, now I just can’t continue, they have destroyed everything. Please don’t risk feeling as bad as I do. They have made me feel like a criminal over the last few months. I never thought I could be affected so badly, but bit by bit they have destroyed my confidence and ruined any chance of recovery. Below I have added a few photos of the paints I mentioned and just one proof of purchase I mentioned in my review.
Terrible customer service
All three parcels sent on a consignment arrived damaged. One of the parcels also had £200 worth of goods missing. I was offered a £15 credit as a "good will" gesture despite my shipment being fully insured. Not recommended parcel2go are a much better choice for honouring insurance claims
Scammer's address PO Box 658, Brentford, TW8 1BS
Scammer's email [email protected]
Country United Kingdom
Type of a scam Advance Fee Loan
Initial means of contact Not applicable