Parcelcompare Reports & Reviews

Parcelcompare Reports & Reviews (24)

I would say this is the worse company ever. I have sent 5 emails and tried to contact them by chat (no phone number available) to no avail. Even in the chat she refused to help me ...
Sabine Levrier

28 Sep 2020, 20:04 BST

Chat started: 2020-09-28 06:43 PM UTC

(06:43:33 PM) Sabine Levrier: I need support ASAP can you please help?
(06:44:37 PM) Sabine Levrier: This is with regards to
Tracking Number
GE712299175CZ
(06:55:28 PM) Sabine Levrier: Hello?
(06:56:04 PM) *** Tahera Baksh joined the chat ***
(06:56:10 PM) Tahera Baksh: Good evening, my name is Tahera Baksh and I will be assisting you with your query today.
(06:56:17 PM) Sabine Levrier: Great
(06:56:19 PM) Sabine Levrier: thank you
(06:56:31 PM) Tahera Baksh: *** I am terribly sorry, , if your query relates to an existing booking (Past or Present), then you are required to follow these steps as our agent cannot assist with these queries on Live Help currently ***

• Navigate to bit.ly/Contact_The_Team
• You will then be able to locate an article that will help with your query.
• If your query is not listed, you can raise a ticket with our team by following the ‘I need help with an existing order' option.
• Our team will then respond back to you with the answer to your query.

*** We ask that you respectfully follow the above steps, as our Live Help team currently do not support this query type ***
(06:57:14 PM) Sabine Levrier: OK so here is the issue, I was supposed to have my parcel picked up today and no one show up so I called TNT (Since you do not have a phone number to call) and they told me it was not possible because it was a bank holiday in the Czech republic
(07:02:14 PM) Sabine Levrier: I am waiting?
(07:04:57 PM) *** Tahera Baksh left the chat ***

Useful

Absolute scam.
Quoted £23 for a delivery, then 3 weeks after the delivery TOOK a further £53 without any notification or explanation.
When I complained, they CLAIM my measurements were incorrect, compared to theirs and that they now have to charge the equivalent of a 40kg parcel (mine was 7kg)!

I work as an aerospace engineer and therefore am extremely confident in my measurements and immune to bull[censored].

Useful

Reported details

Total money lost: $100
Type of a scam: Online Purchase

Parcelcompare are ripping people off left right and centre. Claiming packages were over weight when they weren't, not paying out on insurance, not giving a damn when packages are essentially destroyed, no phone number to call, full of ridiculous excuses and it isn't just me... Go on trust pilot and you can see for yourself. Reviews are mostly 1 star and the ones that aren't are 5 star and blatantly falsified, presumably by their own staff (which is illegal). They also seem to change their trading name quite a lot... I could go on but I'm sure you get the point.

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Parcelcompare Reports & Reviews (24)

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