Premier Trust Store Reports & Reviews (50)
Premier Trust Store Contacts
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I was communicating with [email protected] - Samantha, who sent the same generic email responses each time I communicated with them.
I have yet to receive the full shipment, no further email responses since I requested a full refund in July 2021.
Thank you for contacting us. Hope you are doing well and staying safe!
Please be informed that we are currently receiving a high volume of emails recently and we apologize for the delay with our response.
If you are following up on orders, please refer to the following:
If you have placed an order, received a purchase confirmation, but did not receive a shipping confirmation: your order was acknowledged and will be processed as soon as possible. Your tracking information will be sent to your email within 2 to 4 weeks upon shipment. This backlog is due to an unusual higher volume of orders being placed.
If you did receive a shipping confirmation: tracking will show movement within 5 to 10 business days from the date the order is shipped. This delay in postal services is a result of the current COVID-19 situation. The process may take longer due to recent developments in global transportation disruption and slow movement of local shipments. Your order may be further delayed due to limited available international flights and might take up to 2 to 4 weeks to be delivered.
We appreciate your patience and we are doing our best to respond to your concerns as soon as possible.
Be Safe
Kind Regards,
Samantha
Customer Service Agent
This email is a service from Premier Trust Store. Delivered by Zendesk
Items in this shipment
Realistic Teddy Dog Lucky × 1
Beige
Tracking number 9400111899560752530043
Tracking number created
April 28, 08:02AM
Buffalo, NY
In transit
Today is July 2nd, and I have not received my item.
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable