Stardust LED's Reports & Reviews

Stardust LED's Reports & Reviews (77)

Horrible my order has been “in transit” for 35 and it’s still in China I WANT A REFUND! This is ridiculous how long and terrible this service is. It’s fake this website is fake DO NOT ORDER ANYTHING FROM HERE!

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4106 Chester Dr, Tyler Texas is their address. It is literally someone's house!

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I ordered LEDs from Stardust for my son. It was his money he worked hard for. We ordered them in April around Easter. It is nearly June. I keep getting the run around, and being told they don't give refunds. PLEASE, PLEASE, PLEASE do not order from this place. I can't even call it a company because they don't put out any product. They have no contact info except for an email address. So I am pretty sure they dont really exsist. It's probably some [censored] behind a computer stealing money from hardworking people!

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Never buy from stardustleds.com. They are ripping people off. I placed 2 orders on April 11th and never received anything. I emailed them so many times and they just keep giving me the run-around. Their responses looks like they are generated automatically because they keep repeating the same thing. Does anyone know how to report and take their website down?

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Bought some Led’s from stardust well over a month ago. Contacted them after not receiving shipping info after a month to be told it usually takes 14-25 days. Contacted again after a month to be told it might have been misplaced. They said they could send another, I have not heard back from them at all. I have emailed multiple times to get a refund to no avail. Don’t waste your money. It’s a scam!

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The stardustleds.com website is a scam. They have been scamming many customers and not delivering their products. They provide fake tracking numbers. Many people are complaining that they are not receiving their products. The website is a scam and needs to be taken down. I have filed a complaint with the United States Better Business Bureau and PayPal. I will do whatever I can to take their website down so others do not become victims of their scam and dishonest business practices.

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its been 4 and a half weeks then we emailed then it said to email the gmail stardust.leds@donotreply?! whatt and then once emailed that one it had an automatic reply and of no help!

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We've resolved this issue and have updated our email formats. To contact us please visit our contact us page on our website or message us at [email protected]

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Same as all of the reports below. I ordered lights for my daughter on 4/3/2020 and they are still sitting at the shipping post in China waiting to be shipped. Not one update since the date I ordered. Now they will not respond via email like they were. I will give it another 2 weeks (since I’ve waited this long already) and then I will dispute it with my bank if I need to. I don’t mind the wait if someone would be honest and contact me and tell me the issue but this no contact or saying the same thing is definitely not how you run a business.

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Could you please send me your order number? I would like to investigate this issue and understand why you were not assisted with your issue.

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Scammer's phone There isn’t one ?
Scammer's website [email protected]
Scammer's address Not sure
Country United States
Type of a scam Online Purchase
Initial means of contact Email

I placed this order in on april14 for my son and it was almost a month gone by and I still never received a tracking number for my purchase ?So I emailed them and the gentleman said oh you sorry abt that and here’s your tracking number so I checked And it said it should be here within the next five days which is great ! Ya right Five days go by and still no package and then I checked the tracking again and it gave me a whole different date ? Are you kidding me like I already knew something was a joke about this seller !The Estimated deliverychanged and it was extended further out Then the first time I checked it !I then contacted the Stardust contact support again and he’s asked me if could wait Three more days to see if my package arrives before asking for a refund!So I made the three business days contacted them again and I had a different representative emEmailing me the same exact words that the guy told me three days ago asking me the same exact thing that the gentleman Asked me to give her three more business days to see if the package comes this was today !This business should be shut down because they definitely are scamming and taking people’s money!I don’t even know how to get my money back because I’m not getting anywhere With them And they don’t even have a phone number to contact them and you get the same exact message when you try to contact them it’s like it’s a robot you’re talking to !

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I ordered a gift for my son on March 24, 2020. Today is May 15, 2020. My first email they said it was 7-14 business days for shipping. My second email I pointed out it has been 32 business days already. They sent me the shipping tracking email and one minute later said "
I’m sorry, but we do not cancel orders once they have been fulfilled and are in the shipping process. Thank you for your patience and have a great day!". Do not order from here. I still have not received my order.

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Well, Bought STARDUST LED lights around a month ago. Still havent gotten them, The website with the "tracking number" Just keeps getting delayed and saying 3-8 shipping days. I've emailed them 3 times already. They just keep saying its a problem with their "shipping carrier" Even though I highly doubt that. Yes I know it because be from covid, But it should not keep delaying. if anyone knows a way to get my money back please reply.

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I think calling the bank is the only option. That's what I had to do.

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My mom bought me these lights back in march. It is currently the 13th of may. My mom thinks they stole our money and now so do I. I also live in the U.S.A so explain.

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It's been a month today since we ordered the lights, still not here. This is a horrible company DO NOT BUY FROM THEM. Currently attempting to get money back. They gave fake tracking info as well.

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My best friend has ordered $23 dollars worth of her hard worked money. The website says that she has to wait 7 - 24 days. She has waited 13 days already and still no lights. GUYS DO NOT TRUST STAR DUST LEDS. They are a scam. Don’t let your friends or family order this too. They are a massive scam.

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Hello!
If it says it is going to take 7-24 business days and she has only waited for 13, I suggest you do not tell people not to buy them because they are still within their time of 24 days, right now 7, that they can get them to her before she can file a complaint. You are out of place, and they can technically sue you for misleading. I suggest you take this one down and file a REAL complaint if they do not come by the 24th of this month.
Thank you.

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My mom bought leds lights to me, it costed her 54 dollars. When she bought it, it said that they were gonna send her a receipt via email but she did not receive anything. So I dont have any order number or tracking number. When she bought it, it said it would take 30 days MAX but its been over a month and we didnt receive anything. Please tell me their email so I can contact them. Thank you and dont buy from them.

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Sure you contact us by visiting our contact us page on the bottom of our website. All orders come with an automatic receipt via email of the order info. In your case you may have misspelled your email or entered a phone number instead.

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The thing is if you live in the U.S we have stopped all shipping to China and from China that might be the main reason and I have been waiting a month so yea I'm concerned about me money being scamed

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I ordered son lights on the 1st of April its now April 30th and still nothing i asked for my money back and they said they cannot refund me my money after the order has been fulfilled it wasn't fulfilled because I haven't got the freaking lights this place is bs

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Could you please tell me what shipping speed you selected? Please note our shipping times are in business days meaning we do not count weekends or holidays.

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DO NOT order from this website! I purchased 90 dollars worth of lights and it has been over a month with still no lights. After trying to track the shipment, I saw that it has been in the same place (China Transit) for three and a half weeks. After looking up the tracking website to see if it is legitimate, I came across numerous websites with complaints saying it is a scam. Complete waste of time and money.

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Get a money dispute from your bank

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Haven't got mine yet but only ordered them a couple of days ago but be aware the cake browser app I use says the site is not secure

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Ordered these lights on March 24th, i have emailed 4-5 times and only received one email that wasn’t automated stating they were sorry and provided me a tracking number. This tracking info has had the same info for the last three weeks. I understand Covid and then issues but what about keeping in contact with your customers. That comment is for all the people that are sayinG be patient. I an saying for stardust to be transparent. My son ordered this with his prepaid credit card he got for his birthday. I feel bad because I cant find a number and the emailing is useless. I am seeking legal guidance after covid. I dont care if it was 40$, It was my hard earned money and I want it back! They are a big scam!

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+1 903-374-3727 Is there number but they don’t have anyone manning the lines. They gave me a fake link to track my order

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You can visit these links to see helpful information about the product and send a message to them directly from there page

https://stardustleds.com/pages/shipping

https://stardustleds.com/pages/contact-us-2

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Ordered lights on 3-10-2020, for $44.95. Now 4-19-2020, and have received nothing, just bogus shipping map showing it in some random address in Queens, NY after supposedly sitting in China for a month. This is a complete and utter ripoff scam. Don’t make the same mistake we all have made, though if you’re reading this here, you probably already have. Live and learn, use reputable sources when buying online. There are many bad people out there.

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COVID-19 was happening then and is still continuing. Shipping is going to be long because of this. It is not a bad website the reviews before 2020 people got their stuff. And they give information about their website. maybe we will get are stuff after May 3. Just give it time.

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By the way, the ARRIVE app that the Stardust crooks say to use to track delivery is most likely a scam associated with this criminal activity the Apple App Store should take it down or use it to track the Chinese [censored] down.

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